Daniel Alicea
Daniel Alicea at Elder Ford of Tampa

Daniel Alicea | Page 60

Service Advisor

Elder Ford of Tampa

9560 N Florida Ave
Tampa, FL 33612

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4.6
653 Reviews
4.6

653 Reviews

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653 Reviews of Daniel Alicea

April 22, 2022

Dealership Rating
Employee Rating

I thought I had an appointment, but there was no record of it when I arrived. The service staff took great care of me anyway. I received fast and friendly service More

by sarahabaldwin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Johany Trespalacios , Jason Faiella, BJ Llanos

Apr 24, 2022

Elder Ford of Tampa responded

Hi, thank you for leaving such a great review and high star rating. At Elder Ford of Tampa, we value our customers and we look forward to seeing you on your next visit. Take care!

April 20, 2022

Dealership Rating
Employee Rating

Quick and awesome work. And my service manager took great care of getting the things I needed done More

by Stefanericsson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Johany Trespalacios, Dan Sills , Jason Faiella, Marty Heiss, BJ Llanos, Erica Ortiz, Lee Oztolaza

Apr 22, 2022

Elder Ford of Tampa responded

Hi, we appreciate your feedback of our Staff's outstanding service! At Elder Ford of Tampa, we value our customers and we look forward to seeing you on your next visit. Take care!

April 20, 2022

Dealership Rating
Employee Rating

Love this place. Quick friendly service every time. Clean facility and fixed right away. Highly recommend More

by DANSILLS_2000
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Apr 22, 2022

Elder Ford of Tampa responded

Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! We appreciate your recommendation of our dealership! Thanks again for your business! Take care!

April 20, 2022

Dealership Rating
Employee Rating

They were friendly and I asked them to put a sticker on my window for the next oil change and they said ok, but they didn't. I know they suppose to be quick, follow through on what the need of the customer More

by SMITHCLARK02@yahoo.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jason Faiella, I only dealt with one

Apr 22, 2022

Elder Ford of Tampa responded

Hi, thank you for taking the time out of your day to tell us about your experience. Thank you for bringing this to our attention. We will use your comments to refine our efforts to ensure this issue does not happen again.

April 19, 2022

Dealership Rating
Employee Rating

Not happy was not informed properly about my maintenance plan didn't realize I only had so many trips More

by errettrichard
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Johany Trespalacios , Jason Faiella, Marty Heiss, BJ Llanos, Erica Ortiz, Lee Oztolaza

Apr 27, 2022

Elder Ford of Tampa responded

Hi, We strive to earn customers for life and I am extremely disappointed to hear of your negative experience with our dealership. I would like the opportunity to try and regain your trust in our business by attempting to resolve this matter for you if I still can. I take our customers’ comments and feedback very seriously, so please take a minute to give me a call at 813-279-7301. I would like to understand exactly what went wrong and hopefully turn your experience around. Thank you,

April 19, 2022

Dealership Rating
Employee Rating

The Elder staff is knowledgeable and honest. What I was concerned was going to be a very expensive repair ended up being inexpensive. My vehicle repair was completed, washed, and returned to me More

by mike.sforza150
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Apr 22, 2022

Elder Ford of Tampa responded

Hello, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

April 18, 2022

Dealership Rating
Employee Rating

The staff is just incredible at the service, and the service techs are always on the ball I'm glad that I take my vehicle to be serviced at elder More

by NONE3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Johany Trespalacios , Jason Faiella, Marty Heiss, BJ Llanos, Erica Ortiz, Lee Oztolaza

Apr 21, 2022

Elder Ford of Tampa responded

Hello, thank you for leaving such a great review and high star rating. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

April 18, 2022

Dealership Rating
Employee Rating

in elder Ford They always do better services I have always loved going to do service with them they are better , I recommend them, Best service for everything More

by jasksonmendez17
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Johany Trespalacios , Jason Faiella, Marty Heiss, BJ Llanos, Erica Ortiz, Lee Oztolaza

Apr 20, 2022

Elder Ford of Tampa responded

Hi, thank you for leaving such a great review and high star rating. Thanks again for the recommendation, and have an amazing day!

April 15, 2022

Dealership Rating
Employee Rating

We have stopped by there are many times just to ask questions and they were so helpful we have bought two cars from them so far More

by lstickler49
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: BJ Llanos, Erica Ortiz

Apr 19, 2022

Elder Ford of Tampa responded

Hi, thank you for taking the time out of your day to tell us about your experience. Please let us know if there is ever anything else we can do for you! Safe travels!

April 14, 2022

Dealership Rating
Employee Rating

Service is always great. Everyone is kind and helpful with any issues that may come about. Very professional salesmen and servicemen More

by COBHC26626
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Johany Trespalacios , Jeff Bass, Jason Faiella, Caroline Guest, Marty Heiss, BJ Llanos, Nacer Menouni, Erica Ortiz, Lee Oztolaza

Apr 16, 2022

Elder Ford of Tampa responded

Hi, we are happy we could make your experience a positive one! We hope to be of service to you again! Take care!

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