Daniel Ayala | Page 7

Envision Ford of Oxnard responded

I’m glad to hear Daniel went out of his way to make sure everything was taken care of for you. That kind of dedication is what we strive for, and I’ll be sure to share your kind words with him. We’ll be ready to welcome you back on your next visit, and I’ll make sure Daniel knows you’ll be asking for him again.

Envision Ford of Oxnard responded

I’m glad to hear your Maverick service was handled efficiently, with friendly and attentive care. We truly appreciate your trust and your kind words. Thank you for choosing us — we’ll be here whenever you need us again.

Envision Ford of Oxnard responded

Thank you for letting us know. Since your appointment is scheduled for tomorrow, we look forward to taking great care of you then. Please don’t hesitate to share any specific concerns when you arrive so we can make sure everything is handled properly.

Envision Ford of Oxnard responded

I’m glad to hear our team listened to your concerns and was able to get your truck fixed and running back to normal. That’s exactly the kind of service we aim to deliver every time. Thank you for trusting us with your vehicle!

Envision Ford of Oxnard responded

I’m glad to hear you’ve consistently experienced efficient and thorough service, with accurate wait times and a comfortable lounge to relax in. It’s also great to know our advisors have been knowledgeable, respectful, and patient in addressing your questions and concerns. Thank you for trusting us with your vehicle and for sharing such thoughtful feedback.

Envision Ford of Oxnard responded

Thank you for sharing your feedback. I’m glad to hear things are improving, but I understand your concerns about the transmission and how frustrating reoccurring issues can be. Please know that honesty and transparency are priorities for us — I’ll make sure your concerns are reviewed thoroughly and communicated clearly so you feel confident in the work being done. Your trust is very important to me, and I’ll ensure we address this properly.

Envision Ford of Oxnard responded

I’m glad to hear your experience was friendly, professional, and quick, with an easy appointment process and a clean, comfortable environment. We work hard to make things as smooth and convenient as possible, and it’s great to know we delivered for you. Thank you for choosing us!

Envision Ford of Oxnard responded

I’m glad to hear Daniel made you feel welcome and provided clear, helpful information throughout your visit. Great customer service is exactly what we strive for, and it’s wonderful to know we earned your recommendation. Thank you for choosing us!

Envision Ford of Oxnard responded

I’m glad to hear you were happy with the service on your car, but I’m very sorry about your experience in our waiting area. The behavior you described from our associate service manager is unacceptable and does not reflect the level of professionalism we expect from our team. I appreciate you bringing this to my attention, and I will address it immediately to ensure it does not happen again. Thank you for your honest feedback and for giving us the opportunity to make things right.

Envision Ford of Oxnard responded

I’m glad to hear Daniel consistently goes above and beyond to deliver friendly, professional service and get the job done right. I’ll be sure to share your feedback with him — he’ll be happy to know his hard work is appreciated. Thank you for choosing us!