Alberto Torres

Alberto Torres was very helpful and courteous, he answered all my questions and kept me informed on the progress of my vehicle. Hopefully the repairs to my vehicle will not come back any time soon. answered all my questions and kept me informed on the progress of my vehicle. Hopefully the repairs to my vehicle will not come back any time soon. More

by NORMANGRIFFAW Verified Customer Verified Customer

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Excellent customer service and appreciation highly recommended on the service department technician and Management constant contact as expected recommended on the service department technician and Management constant contact as expected More

by MARIAHERNANDEZEMAIL Verified Customer Verified Customer

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My sunroof would not close. I thought - take it to the dealer - since they deal with these types of issues all the time - they would know what to do. The public - knows that Dea I thought - take it to the dealer - since they deal with these types of issues all the time - they would know what to do. The public - knows that Dealers are usually more expensive than independent shops, but I thought the Dealer would give me better service. I also - setup the appointment early - 7:00am thinking if they had the car all day - they could use the time to fix the sunroof. Instead - I didn't receive a phone call or text all day. at 3:30pm I sent a text to the service man - asking for status - but didn't receive a response. At 4:00pm, I called - and was told Alberto had gone home for the day - and that my car was in the service bay and wasn't ready - they needed the car another day. At 7:30am the next day - I received a text - with a link to a video (Love the videos!) and was looking forward to a resolution to my issue - instead I got a 10 second video of the technician - no audio - walking around the car. Big deal. That doesn't tell me anything. I received a phone call from Alberto telling me it was going to cost over $4000 to repair the sunroof. It took - an entire day - to tell me this? And then - charge me 1/2 of what I paid for the car? (I bought the car used for $8,000). The public has come to conclusion - dealers cost more - but we still go anyway thinking they may know something the independent shops don't know. So...now I have to research 2nd opinions including Chat GPT which stated that figure was so overpriced - and not worth it. But the worst part was - I had to pay $250.00 for the inspection. They didn't remove the ceiling, they didn't do anything that cost $250.00 and - most shops would offer a free inspection especially when the cost of repair is in the $1,000's. And - the final rub: I had to pay for Lyft (Because they only pay for one way - so $35.00 out of pocket + They changed me $250.00 and no car wash. No window cleaning. No vacuum. Honestly? This is the reason dealerships have a bad name. This is the epitome of why no one wants to go to a dealer for service. Bad Service, no phone call or text for the entire day, exorbitant costs for repairs - and exorbitant costs for just a simple inspection. As a Consumer, I'm xxxxxx - but it doesn't matter. They aren't going to do anything but read this and shrug it off. But...live and learn. I just hate learning the hard way - not to go there anymore. More

by NoPoint Verified Customer Verified Customer

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Envision has been great to work with. I feel they have one of the best service departments from Alberto to Daniel and Jose. I feel they have one of the best service departments from Alberto to Daniel and Jose. More

by LUCCHESECONSTRUCTION Verified Customer Verified Customer

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The crude and vision Fort is very courteous and thorough. The communication was very clear. The communication was very clear. More

by Patriotcc Verified Customer Verified Customer

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The dealership was able to share a video of the technician’s work on the car. All fluids appeared normal, and didn’t need flushing, or replacing at this time. technician’s work on the car. All fluids appeared normal, and didn’t need flushing, or replacing at this time. More

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Very clean, friendly, on time and efficient. Would recommend your services to everyone. Thank you Would recommend your services to everyone. Thank you More

by GALLAGHER65801 Verified Customer Verified Customer

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Alberto is an exceptional Service Advisor. His communication skills have greatly improved. He shows concern over issues with the vehicle that persist after many repairs. The dealership, thr His communication skills have greatly improved. He shows concern over issues with the vehicle that persist after many repairs. The dealership, through Christina, has kindly provided me with a loaner vehicle for all of my repair visits, Seems my vehicle has many issues that cannot be rectified, but overall Alberto and Christina receive my highest ratings. More

by May Theodorou Verified Customer Verified Customer

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I spoke to 5 different people at your dealership to try and get a replacement key for a ca we bought there, with a policy you sold us but no one knows how to help and we still don’t have our spare key. Why and get a replacement key for a ca we bought there, with a policy you sold us but no one knows how to help and we still don’t have our spare key. Why do you sell policies you won’t follow through and support? More

by HorrobleFollowup Verified Customer Verified Customer

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Johnny is great advisor he display everything on my truck next time I’m going with him next time I’m going with him More

by BRIAN_REBOLLAR Verified Customer Verified Customer

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