Alex Torres

They did the job that I asked for (transmission oil change) and were flexible when I wanted to add on the timing belt. Outside of that, I was disappointed with the service. First, my service representa change) and were flexible when I wanted to add on the timing belt. Outside of that, I was disappointed with the service. First, my service representative was not very good at communicating with me. I had to initiate almost every call with him. He did not inform me that the parts for my timing belt were not in stock, so I had to wait an additional 24 hours for my car. I only found out when I called the dealership to find out the status of my car and I found out from a different service advisor that they were waiting on parts. I called 3 weeks in advance about this service. Second, they tried to tell me that my brakes were about to fail because there was only 1mm of pad left. I did my own brake job a week later and it turned out that my brake pads had at least 20% life left. I took photos afterwards. I saw the video of the tool they used to check the pad life and it seems like they have it tuned to get more money out of people by over predicting wear. Very sketchy business practice if you ask me. Not sure if I will use them again and I will definitely be warning my friends about this service center. More

by trampolineethan Verified Customer Verified Customer

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Service was supper fast and the staff was helpful. I wish I would’ve gotten more info on other service milestones recommended at that mileage though. I wish I would’ve gotten more info on other service milestones recommended at that mileage though. More

by Cesar.ricardosanchez Verified Customer Verified Customer

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⭐⭐⭐⭐⭐ I had an amazing experience at Ford in Oxnard! Ash went above and beyond—he was incredibly patient, helpful, and dedicated to helping me get a great deal. I truly appreciated his time and effort t Ash went above and beyond—he was incredibly patient, helpful, and dedicated to helping me get a great deal. I truly appreciated his time and effort throughout the entire process! The finance department was wonderful too, making everything smooth and easy. Thank you, Ash and the entire team, for such excellent service! If you’re looking for a vehicle, I highly recommend asking for Ash! More

by Yuli Verified Customer Verified Customer

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Very pleased with work and I was able to get my vehicle back quickly. Alex Torres always quick to get my questions answered. Very happy back quickly. Alex Torres always quick to get my questions answered. Very happy More

by ril850 Verified Customer Verified Customer

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Great service experience, fixed right the first time. Professional service department, will return for future service. Professional service department, will return for future service. More

by THEBROWNES2 Verified Customer Verified Customer

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My service agent's name was Alex. Great guy. Friendly and knowledgeable. Took care of my Bronco promptly. Very happy. Great guy. Friendly and knowledgeable. Took care of my Bronco promptly. Very happy. More

by SELDOM1946 Verified Customer Verified Customer

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Joe is a 5 star in my books. He was excellent with every aspect of my needs. He was excellent with every aspect of my needs. More

by lmorin0 Verified Customer Verified Customer

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Alex who help me was so professional really helpful and always explain to me my concerns about my truck always explain to me my concerns about my truck More

by MEsquivel021057 Verified Customer Verified Customer

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Great dependable service . Completed in a thorough and timely manner. Would highly recommend this dealer Completed in a thorough and timely manner. Would highly recommend this dealer More

by jdewell Verified Customer Verified Customer

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Envision is great! Top notch techs and great service, someone is always willing to help! Killer lounge too 🙏🏼 Top notch techs and great service, someone is always willing to help! Killer lounge too 🙏🏼 More

by Kt Verified Customer Verified Customer

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