Alex Torres
Alex Torres at Envision Ford of Oxnard

Alex Torres

Service Advisor

Envision Ford of Oxnard

1501 Auto Center Dr
Oxnard, CA 93036

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4.5
54 Reviews
4.5

54 Reviews

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54 Reviews of Alex Torres

May 24, 2026

Dealership Rating
Employee Rating

Friendly, professional, explained everything that needed to be done. I liked mechanics video the vehicle. More

by Scorp805
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Johnny Montano

May 24, 2026

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great dealership, everyone i met have been professional, kind and they care, never had any issues with service there. the service rep alex always goes above and beyond with helping me, always keeps me upda More

by PHILLIPNICK77
Service Price Transparency
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Recommend Dealer
Yes

May 22, 2026

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They offer a valet pick up service. I was scheduled for 9am. At 10:30 i called bc they hadn’t called or picked up my car. They said someone would call me back soon. At 1pm no one had ca More

by ASHLEY R
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Recommend Dealer
No

April 10, 2026

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Great inspection reports and awesome communication about the vehicle needs and costs. Keep up the good work More

by OFFICE33
Service Price Transparency
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Recommend Dealer
Yes
Apr 13, 2026

Envision Ford of Oxnard responded

Thank you for the great feedback! We’re glad to hear the inspection reports were helpful and that communication around your vehicle’s needs and costs was clear. That transparency is exactly what we strive for. We appreciate your support and look forward to helping you again! — Ford of Oxnard Team

April 03, 2026

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Already did on another link thanks for your service. Look forward to working with you guys again More

by Rustyvandam
Service Price Transparency
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Recommend Dealer
Yes
Apr 13, 2026

Envision Ford of Oxnard responded

Thank you for taking the time to share your feedback—we really appreciate it! We’re glad you had a positive experience and look forward to working with you again. Thanks again for your trust and support! — Ford of Oxnard Team

March 28, 2026

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Alex Torres was great! He kept in touch with me through the entire process. He was efficient and even funny to work with. Good people are what make businesses thrive. More

by rdavidson
Service Price Transparency
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Recommend Dealer
Yes
Apr 01, 2026

Envision Ford of Oxnard responded

Thank you for the awesome review! We’re glad to hear Alex Torres kept you informed every step of the way and made the experience efficient—and even enjoyable. We agree, good people are what make a business thrive. We appreciate your trust and look forward to helping you again! — Ford of Oxnard Team

March 24, 2026

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Quick repair of my car. Very much appreciated. I Would use them again in the future More

by Snharrismsnharrism
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 01, 2026

Envision Ford of Oxnard responded

Thank you for the kind feedback! We’re glad we could get your car repaired quickly and that you had a positive experience. We truly appreciate your trust and look forward to helping you again in the future! — Ford of Oxnard Team

March 22, 2026

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Grant was great. Explained everything carefully and took charge. Replaced engine quicker than estimated. No xx. More

by danielfeger
Service Price Transparency
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Grant Lee

Mar 24, 2026

Envision Ford of Oxnard responded

Thank you for the great review! We’re glad to hear Grant took charge, explained everything clearly, and got your engine replacement completed even quicker than expected. That level of care and efficiency is exactly what we aim for. We appreciate your trust and look forward to helping you again! — Ford of Oxnard Team

March 14, 2026

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The crude and vision Fort is very courteous and thorough. The communication was very clear. More

by Patriotcc
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Recommend Dealer
Yes

Other Employees Tagged: Alberto Torres, David Torres

Mar 17, 2026

Envision Ford of Oxnard responded

Thank you for the kind words! We’re glad to hear you found our team courteous and thorough, and that the communication was clear throughout your visit. We appreciate your trust and look forward to helping you again! — Ford of Oxnard Team

March 11, 2026

Dealership Rating
Employee Rating

Took a week to tell me nothing was wrong with the car and did nothing to it. Friendly staff. Called twice a day to get an update but couldn’t get through. They said they call back but didn’t. An update wo More

by oscar
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
No
Mar 17, 2026

Envision Ford of Oxnard responded

Thank you for sharing your experience. We’re sorry for the frustration caused by the lack of communication and the extended time your vehicle was with us—especially without clear updates. Being without your car for a week and having to repeatedly try to get in touch is not acceptable. While we’re glad you found our staff friendly, we clearly fell short in keeping you informed and setting proper expectations. You should have received timely updates and returned calls without having to chase them. Your feedback is important, and we will be reviewing this with our team to improve communication and follow-up moving forward. We appreciate you bringing this to our attention. — Ford of Oxnard Management Team

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