Alex Torres

They committed fraud; they claimed they found an opossum in the engine, and I paid $700. in the engine, and I paid $700. More

by josesalud238363 Verified Customer Verified Customer

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I took my vehicle in for a scheduled maintenance appointment your tech sent me a video stating the deferential had a leak and the vehicle could not be driven it is under warranty this was on Thursda appointment your tech sent me a video stating the deferential had a leak and the vehicle could not be driven it is under warranty this was on Thursday I asked for a loaner vehicle they told me they didn’t have one I had to rent a vehicle I called Friday no update on Monday I called I was told they were backed up and the truck still had not been looked at late Tuesday I was told they had a loaner vehicle I was told I had 10 days of rental coverage I assigned they would pay the rental cost I was told no because the vehicle was not a ford 2 days later I got a call they said they made a mistake and the vehicle was fine I called the service manager and to this date have not received a response I have had Ford diesel vehicles since 2003 I am so disappointed in the accountability on there end it cost me 350.00 for there mistake then they gave me a receipt stating that I made a complaint about the issue More

by Dgpgparagon Verified Customer Verified Customer

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Dealer is rip off, Envision charges a 3% credit card use - no dealer I have ever dealt with over 45yrs has ever tacked on a credit card use charge. No 20point inspection results sheet provided given asked - no dealer I have ever dealt with over 45yrs has ever tacked on a credit card use charge. No 20point inspection results sheet provided given asked twice. More

by theobarse Verified Customer Verified Customer

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I am very pleased with the service I received. They keeper me informed on the progress. The teck sent me a video on the information about my repair. That was way cool, great Jim They keeper me informed on the progress. The teck sent me a video on the information about my repair. That was way cool, great Jim More

by jjg2grady Verified Customer Verified Customer

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I had a check engine light on my dash. Took it into envision ford to get it checked out. Was informed of a few services I should do to hopefully fix the issue. This was approximately $3,00 Took it into envision ford to get it checked out. Was informed of a few services I should do to hopefully fix the issue. This was approximately $3,000.00. I never received a phone call about the the next steps or if the issues were fixed. I had to login to my account to see the latest information about the process and saw that envision ford said that I needed a new catalytic and dpf system that would cost about 6K-7k. I ended up calling to pick up the vehicle and decided that the lack of communication and price is too much and I’d go get a second opinion. Ended up taking my vehicle to a local shop and they didn’t understand why envision ford said I needed a new dpf system. They ran diagnostics and drove my vehicle for multiple days and couldn’t find any issues with the vehicle. I will never go back to this ford dealership and I will recommend everyone to 805 diesel in Camarillo. More

by Jacobmgonzalez Verified Customer Verified Customer

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Alex Torres is a great help. I’m happy to have him help me when I bring my truck in the service department. I am however disappointed in the loaner car policy that has been im I’m happy to have him help me when I bring my truck in the service department. I am however disappointed in the loaner car policy that has been implemented. When a person pays top dollar for a brand new vehicle and if there’s something wrong with that vehicle, we should be able to get a loaner car while while the vehicle under warranty is being worked on More

by Jsrude Verified Customer Verified Customer

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Great service and always have my car back in a timely manner with no issues. manner with no issues. More

by MARIA60 Verified Customer Verified Customer

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Muy agradable el servicio los Recomiendo muy bien el trabajo de ellos y son muy amables trabajo de ellos y son muy amables More

by humbertogonzalez7775 Verified Customer Verified Customer

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Have not had a bad experience yesterday. Alex in service department is always a pleasure to deal with Alex in service department is always a pleasure to deal with More

by RDOROPEZA Verified Customer Verified Customer

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Great service very professional, kept updated throughout my service with photos and video. Thank you. my service with photos and video. Thank you. More

by tate_dilla Verified Customer Verified Customer

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