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Daniel Burciaga
Daniel Burciaga at Shamaley Ford

Daniel Burciaga

Internet Sales Manager

Shamaley Ford

11301 Gateway W
El Paso, TX 79936

4.7
15 Reviews
4.7

15 Reviews

Write a Review

Dealership Experience

4 yrs, 10 mos

Industry Experience

5 yrs, 8 mos

15 Reviews of Daniel Burciaga

July 30, 2025

Dealership Rating
Employee Rating

Te explica muy bien y es una persona amable. Tiene carácter y alluda a sus clientes. More

by María
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Charles Hassoun, Monica Salom, Yolanda Anchondo

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Aug 01, 2025

Shamaley Ford responded

Hola María, nos alegra saber que tuviste una experiencia tan positiva con nuestro equipo. No dudes en contactarnos si necesitas algo. ¡Que tengas un buen día!

July 26, 2025

Dealership Rating
Employee Rating

I took my Ford F150 truck to get serviced, and when I got it back, got it home found out that the fluids reservoir for the wipers has a crack in it. And it's leaking fluid that same day I took it to service, More

by Webetoys1968
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Charles Hassoun, Monica Salom, Yolanda Anchondo

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Jul 29, 2025

Shamaley Ford responded

I’m sorry for the inconvenience you faced regarding your recent concerns with service. To assist you further, could you kindly reach out to me? It seems I couldn’t locate your name in our database with the name provided in your review, so I would greatly appreciate it if you could get in touch with me at (smartinez@group1auto.com). Your cooperation will help us resolve this issue promptly. Thank you. Sasha Martinez, Customer Relations Director Shamaley Ford | (915)629-4237 | smartinez@group1auto.com

July 24, 2025

Dealership Rating
Employee Rating

Great customer service. Able to get a quick response during entire experience with the dealership. Would recommend this dealership to others More

by Amanda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Charles Hassoun, Monica Salom, Yolanda Anchondo , Eduardo

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Jul 26, 2025

Shamaley Ford responded

Hello Amanda, we are very happy we could provide you with a positive experience! Your recommendation means so much to us and we're so happy to have earned it. Thank you for taking the time to let the world know about your positive experience. Have a great day!

July 20, 2025

Dealership Rating
Employee Rating

Great and friendly service for brake and rotor work. Marija was very helpful and communicated throughout. More

by chrisw12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Charles Hassoun, Monica Salom, Yolanda Anchondo , Marija

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Jul 22, 2025

Shamaley Ford responded

Hello, we're happy you found our staff to be so supportive during your experience here at Shamaley Ford. If you have any further questions, please give us a call. We're always happy to help!

July 17, 2025

Dealership Rating
Employee Rating

All the staff was really informative and helpful, especially Sasha Martinez. We will definitely be back. More

by martinez_bony
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Charles Hassoun, Monica Salom, Yolanda Anchondo , Sasha Martinez

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July 13, 2025

Dealership Rating
Employee Rating

Fast friendly great customer service my service adviser was great told everything I need to know about the process More

by Ranger2021
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Charles Hassoun, Monica Salom, Yolanda Anchondo , Jesus robles

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Jul 15, 2025

Shamaley Ford responded

Hello, we're happy you found our staff to be so supportive during your experience here at Shamaley Ford. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

July 01, 2025

Dealership Rating
Employee Rating

Great customer service Jake greeted me as soon as I entered the service drive with a smile on his face as everyone said hello technician was thorough and Porter delivered my expedition nice and clean s More

by Pjsolis78
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Charles Hassoun, Monica Salom, Yolanda Anchondo , Jake

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Jul 03, 2025

Shamaley Ford responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Shamaley Ford! We are always more than happy to assist you if anything else comes up. Take care!

June 27, 2025

Dealership Rating
Employee Rating

Great job by Jerry Ismele, service advisor. Kept me informed on the progress of completion. More

by Gardea.Robert
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Charles Hassoun, Monica Salom, Yolanda Anchondo

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Jun 27, 2025

Shamaley Ford responded

Hi, we really appreciate your positive review! If you have any further questions, please give us a call. We're always happy to help!

Jun 27, 2025

Gardea.Robert responded

Thank you

June 20, 2025

Dealership Rating
Employee Rating

Quick but also thorough. Kind service reps. Fair pricing. Free lyfts. Car was clean when returned. More

by shreve.seth
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Charles Hassoun, Monica Salom, Yolanda Anchondo

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Jun 23, 2025

Shamaley Ford responded

Hello, we appreciate your positive review about your recent experience with us! Please don't hesitate to reach out if there's anything additional we can do for you.

June 13, 2025

Dealership Rating
Employee Rating

Great service and service advisor Jake Chaney only problem don’t know how to report the crack windshield to the windshield ext warranty for repairs More

by Blanca Serna
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Charles Hassoun, Monica Salom, Yolanda Anchondo

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Jun 17, 2025

Shamaley Ford responded

We appreciate your feedback and regret that your service experience fell short of expectations. Your concerns will be addressed with our team as we work to improve. If you're willing, we would like the opportunity to discuss this further. Please reach out at smartinez@group1auto.com so we can work toward a resolution. Sasha Martinez Customer Relations Director - Shamaley Ford smartinez@group1auto.com

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