Daniel Comus | Page 4

Larry Rainford is the only reason I would consider buying car. I have dealt with him for decades. He is awesome and I totally trust him. Was interested in looking at Honda's but only wanted to deal with La car. I have dealt with him for decades. He is awesome and I totally trust him. Was interested in looking at Honda's but only wanted to deal with Larry. It would have been nice if Comus would have told me I could get my title replace for 15.00 at the DMV instead of 50.00. Spend that much money for a car and get taken for a title. More

by SUE818 Verified Customer Verified Customer

Report | Print

Everyone was helpful and friendly Larry Rainford took Everyone was helpful and friendly Larry Rainford took tome to explain all the “bells and whistles” on our car. All the staff was very helpful Everyone was helpful and friendly Larry Rainford took tome to explain all the “bells and whistles” on our car. All the staff was very helpful More

Report | Print

First, I would like to start off by saying that Trevor was a great host and was super kind, patient, and accommodating. I had no issues with Trevor whatsoever as he is a genuinely pleasant person to work was a great host and was super kind, patient, and accommodating. I had no issues with Trevor whatsoever as he is a genuinely pleasant person to work with. My issues are with the shoddy trade-in appraisal offers and lack of assistance on out-of-state paperwork. To give a brief rundown, I purchased a brand new 2021 Toyota RAV4 AWD Hybrid XLE Premium from another dealership earlier in January. A few weeks later, I decided I really wanted the XSE trim instead and wanted to trade this new car in. After a bit of haggling, the upper management lowballed me on ~ 80% of its original value. I know, trading a new car into a dealership isn't the smartest decision, but this car was literally the current year and was practically brand new (only had 964 miles during the trade-in). They even acknowledged it was in excellent condition and was only one of three models only being sold in the US. In addition, there were literally no other deals factored in aside from a $500 factory rebate. God bless Trevor though as he let me keep my all-weather mats from my car trade-in though. I was hasty in my decision and ultimately obliged to trade-in my car for a mediocre price and no deals. Then the next issue came up. I am originally from NJ and I am temporarily studying at Purdue University. This dealership could not help me file out any paperwork (e.g. title, registration, license plates) for NJ. Unfortunately, my permanent residence is in NJ and is a 20+ hr drive to the closest NJ DMV. The dealership told me filing out-of-state paperwork and handling the fees are too complicated for them. Ugh, it's annoying, but whatever, I'll make the trip to NJ myself. Otherwise, you will have to redo your tax payments. Finally, this is a minor issue, but I noticed a ton of swirls, cobwebs, and minor abrasions on the XSE black exterior glossed trim, interior panels, and windshield wiper switch cap. What bugs me was this was a new car. To my dismay, I should of noticed these before I drove off the lot. I really appreciate Trevor though as he tried to help me as much as possible with these issues, even though I drove off the lot (which counts as a new vehicle delivery under the signed contracts). Overall, Trevor is a fantastic person to work with, but don't count on this dealership for help with involved out-of-state paperwork. Be sure to look up your car's value and compare it with KBB, Truecar, Carmax, and other dealerships. Although, since my car was so brand new, KBB and Truecar did not have any data on it, so in hindsight, my best bet would've been comparing its appraisals with an in-person Carmax or other dealership evaluations. Unfortunately, I was too hasty and really wanted a XSE, but I didn't think everything through. Know your bottom lines as during this purchase in late January, I basically got no deals was only paying a "fair price" according to Truecar estimates (I paid the remainder for the new XSE with a cashier's check). Also, really take the time to look at your paperwork and take pictures of everything they hand you. They'll try to hide hidden fees, such as unnecessary insurance stuff. Otherwise, I'd still highly recommend them if you personally live in the surrounding area or in general Indiana. Super nice and friendly people, spacious showrooms, but don't expect too much help from this dealership with out-of-state customers. More

by Neil Z. Verified Customer Verified Customer

Report | Print

Very impressive new car purchase experience. BR team were awesome! Patient, knowledgeable, professional and respectful. “Oh what a feeling”. Very grateful, God Bless you all. awesome! Patient, knowledgeable, professional and respectful. “Oh what a feeling”. Very grateful, God Bless you all. More

Report | Print

Larry is the most thorough and patient sales man we have ever had the pleasure of working with. Will go to him every time. He is a joy to work with. ever had the pleasure of working with. Will go to him every time. He is a joy to work with. More

Report | Print

Working with Braeden on the purchase of our new Highlander was a real pleasure. He was always very professional, courteous and helpful going above and beyond the call of duty. Most all of our commu Highlander was a real pleasure. He was always very professional, courteous and helpful going above and beyond the call of duty. Most all of our communication was done via email but I was still very comfortable with our negotiations and was able to trust that everything would go smoothly at vehicle pick up. Braeden and Daniel did not disappoint as everything went off as planned without a hitch. More

by GSHAYWARD Verified Customer Verified Customer

Report | Print

Larry Rainford and Daniel Comas we’re so easy to work with. I’m recommending everyone I know to Larry. Flawless customer service. Will be back. with. I’m recommending everyone I know to Larry. Flawless customer service. Will be back. More

by CKKING13 Verified Customer Verified Customer

Report | Print

I Purchased 30 vehicles. This guy is awesome. Love how fast and efficient he was. The experience was friendly and no pressure sales which is great. fast and efficient he was. The experience was friendly and no pressure sales which is great. More

Report | Print

Zak, Kaylee and Dan took very good care of us. In our time of need they did a wonderful job in helping us out. Thank you all! time of need they did a wonderful job in helping us out. Thank you all! More

Report | Print

Larry is a caring person who wanted us to be happy with our Toyota RAV4 purchase. He worked hard to find the vehicle that he knew would work best for us. He was also great with our daughter, who is a speci our Toyota RAV4 purchase. He worked hard to find the vehicle that he knew would work best for us. He was also great with our daughter, who is a special (needs) person! Thanks Larry! More

Report | Print