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Beaverton Toyota
Beaverton, OR
8,667 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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8,667 Reviews of Beaverton Toyota
Helpful May 07, 2024
What a mess of a service department. I came in as a walk-in and was told it’d be 2-3 hours of a wait before they can change my oil. No big deal I thought. I didn’t have an appointment sc I came in as a walk-in and was told it’d be 2-3 hours of a wait before they can change my oil. No big deal I thought. I didn’t have an appointment scheduled. I ran some errands around town and came back a couple hours later. Now they say they are too busy, which I found odd as the service bays were empty. I said no worries and I’d like to schedule an appointment. They take my information and try to work me in the next couple days at a time I got to choose. Great. They come back to me and say their system isn’t allowing them to lock in my appointment and gave me a number to call. I call the number and they are excited to schedule my appointment and told me I can have an appointment set in 15 minutes. I go inside and the gentleman who starts helping me ends up having a computer issue and his computer crashes. I move to the next advisor who then tells me the price of the oil change would be $100 more than I was quoted . This person’s name was Andrew. I tried to explain my frustration and explain what’s going on, and I have to admit, I’m a bit heated at this time. Andrew got barked at by me a little and I do apologize for that. I asked for his service manager’s name which he refused to give me as well as the service director saying they’re both unavailable. Andrew smirked at my situation and showed no empathy for the miscommunications. I don’t know how there can be so much disconnect within an organization, but be cautious of their pricing and what they tell you. I will not give them any more opportunities to earn my business. More
by mikeyprzy
Employees Worked With
Andrew
April 29, 2024
I saw a vehicle on car gurus and contacted the dealership. I called and spoke to Hisela. Since I would be traveling from Florida to test/buy, I requested a virtual walk around. Hisela did an aw dealership. I called and spoke to Hisela. Since I would be traveling from Florida to test/buy, I requested a virtual walk around. Hisela did an awesome job at presenting the vehicle(Toyota Lime Rush TRD Pro) I even asked her to do an additional virtual facetime walk around so I could have her zoom in items such as hood/ and rims of 4-Runner due to being used demo vehicle. She was excellent from start to finished. A car picked me up from hotel to dealership and return trip. Upon my arrival at dealership she made sure the car was cleaned and 4Runner was in bays for inspection due to the rain. She even helped me find a hotel in downtown Portland and gave me a list of tourist things to do so I could enjoy my time before my return flight two days later. My car is being picked up at the dealership for transport to Florida. Definitely a positive experience because Hisela worked the entire deal from start to finish without being pushed from sales to finance etc. and she is the focal point for car carrier pickup. Thank You Hisela for everything. You ROCK! Also a shout out to Rob and Juan for transporting me safely to and from dealership. Everyone I encountered at dealership was friendly. More
by Theresa
Employees Worked With
Rob and Juan, Hisela Lopez
April 28, 2024
Scott Rayner put us into a 2024 Camry XSE. He is personable and very knowledgeable making our purchase very quick. Highly recommend Scott for your next purchase. Sharon Klump He is personable and very knowledgeable making our purchase very quick. Highly recommend Scott for your next purchase. Sharon Klump More
by Sharon.klump
Employees Worked With
Scott Rayner
April 27, 2024
I’ve had to request a warranty claim TWICE because the first time it was never put into the system by their service manager Levi. It has been almost a year and no resolution for the paint defects on my 20 first time it was never put into the system by their service manager Levi. It has been almost a year and no resolution for the paint defects on my 2023 Toyota Tacoma. I definitely won’t be purchasing the new Tacoma from this dealership when it comes out like I’d planned on doing. 4/27/2024: I took my 2023 Tacoma in for the axle recall. They don’t provide a shuttle or even give you ride share credits. Be prepared to pay for your own ride if you need to get this done. It’s a brand new vehicle and it only has 2900 miles. Take care of the customer Beaverton Toyota (aka “Clear”). Apparently I have to pay for Toyotas issues. HORRIBLE service. This will be the first and last Toyota I will ever purchase. More
by Perpride
Employees Worked With
Do not recall
April 27, 2024
Scott was very helpful. He listened to what I wanted and showed me the perfect car. I would very highly recommend the dealership and Scott. He listened to what I wanted and showed me the perfect car. I would very highly recommend the dealership and Scott. More
by Dancain1959
Employees Worked With
Scott R
April 27, 2024
Hisela: -helped up find what we wanted -was knowledgeable -laid out packages and choices clearly -patiently explained every thing -applied no high pressure -answered questions, text message knowledgeable -laid out packages and choices clearly -patiently explained every thing -applied no high pressure -answered questions, text messages, emails professionally and honestly -handled whole process professionally -communicated excellently -recommend her 5 stars Thank you, Hisela More
by S and R
Employees Worked With
Hisela Lopez
April 26, 2024
Hisela, you are amazing. Hisela helped me find the dream car i have been looking for & didn’t hide anything from me, she is very honest, trustworthy, bright individual to wor Hisela helped me find the dream car i have been looking for & didn’t hide anything from me, she is very honest, trustworthy, bright individual to work with. Hisela is very professional at what she does, very great communication, I will keep in contact for sure, Thank you Beaverton Toyota & Hisela Lopez! More
by Nathaniel R.
Employees Worked With
Hisela Lopez
