Daniel Epp | Page 3

Overall I had a great experience with Walser Subaru. There was a lot of stress surrounding the purchase since this was my first time buying a car, but my sales rep Shalay Lay was amazing. I would rate h There was a lot of stress surrounding the purchase since this was my first time buying a car, but my sales rep Shalay Lay was amazing. I would rate him 6/5 if that was possible. He talked me through the process slowly and met me at my level. I also appreciated that he mainly spoke to me rather than my dad who I brought as backup. Purchasing a car as a woman can bring condescending attitudes from men but Shalay was patient, well informed, respectful, and kind throughout this process. I don't have much to say about the other workers as my interactions were brief, but they were all very kind and knowledgeable as well More

by KayGilb Verified Customer Verified Customer

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Racist. Went with a friend to buy a car. Salesperson brought in Mr. Epp. We said we'd arrange the money and my friend would be back in a couple hours with Went with a friend to buy a car. Salesperson brought in Mr. Epp. We said we'd arrange the money and my friend would be back in a couple hours with his checkbook. Perfectly fine with the old white guy there. When my friend returned by himself, they wouldn't accept his check. My friend returned the next day with a cashiers check and somehow they hadn't managed to get the title signed over and the person who signs off had "gone home" for the day. I had to return a third time and and harass them them to finally get the title handed over. More

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Great service by knowledgeable and professional staff. Appreciate the video overview provided by service tech. Appreciate the video overview provided by service tech. More

by Timweber2 Verified Customer Verified Customer

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Thank-you for taking care of my car and sending me the video of the service. video of the service. More

by ag3sfc Verified Customer Verified Customer

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Prompt, clean and courteous. Waiting area clean, bright and stocked with snacks/beverages. Service wait for oil change and tire rotation about one hour. Came with video showing t Waiting area clean, bright and stocked with snacks/beverages. Service wait for oil change and tire rotation about one hour. Came with video showing the check up. More

by ped4all Verified Customer Verified Customer

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The service department was large and clean. My service representative was friendly, and professional. The waiting area was clean. Yes, I will be bringing my Subaru here for its next service. My service representative was friendly, and professional. The waiting area was clean. Yes, I will be bringing my Subaru here for its next service. More

by colleen.a.cosgriff Verified Customer Verified Customer

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Jennifer was amazing. She was kind and helpful. This is the second car she has sold me. Jennifer is very knowledgeable and professional. She was kind and helpful. This is the second car she has sold me. Jennifer is very knowledgeable and professional. More

by debithornwall Verified Customer Verified Customer

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Five star rating for everything, except the credit check process. It’s completely justified when a customer is financing their purchase. If, however, they’ve spent years saving up and have sufficient funds process. It’s completely justified when a customer is financing their purchase. If, however, they’ve spent years saving up and have sufficient funds to pay the full amount, a credit check should become irrelevant. A customer pays money for a product that a company is selling at a stated price. It’s pretty basic. Comedian Trevor Noah had a similar experience and even joked about it in one of his stand-up specials. That should tell car dealerships something. More

by siddhartha1975 Verified Customer Verified Customer

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A very pleasant experience. Dropped my car off for a recall, picked it up a few hours later, and was on my way Dropped my car off for a recall, picked it up a few hours later, and was on my way More

by jrusso899 Verified Customer Verified Customer

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I was able to get in immediately every time, and finished very quickly. Very nice service people, and great communication. very quickly. Very nice service people, and great communication. More

by ceire7 Verified Customer Verified Customer

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