Daniel Epp | Page 3

Very poor customer service. Was quoted one price by email but charged a higher price when I got there a day later. After talking to 3 managers I got no where. Basically was t Was quoted one price by email but charged a higher price when I got there a day later. After talking to 3 managers I got no where. Basically was told it was not their problem. This happens all the time in the used car market was his answer. Complete xx. Don't trust them. More

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Great service they went up and beyond my expectations will recommend them to anyone thanks will recommend them to anyone thanks More

by tlabore2 Verified Customer Verified Customer

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It was a fantastic customer experience. It felt warm and welcoming compared to Luther which we had visited earlier that day. We were planning to buy one we found online from them and decide It felt warm and welcoming compared to Luther which we had visited earlier that day. We were planning to buy one we found online from them and decided to see if anything else was available in the cities. We found on at Walser and were taking about a guardian "Angel" (who we spoke with before going that way) and going the car was going to be good. We felt it right away that this was a very place to do business. More

by Hikng Verified Customer Verified Customer

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Everyone on the team here is incredible, they were real car enthusiasts that pointed me in the direction I wanted. I wouldn’t hesitate to purchase from them again! car enthusiasts that pointed me in the direction I wanted. I wouldn’t hesitate to purchase from them again! More

by dara.salour Verified Customer Verified Customer

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The sales and service department team are top notch. Everyone is so professional and helpful and go above and beyond to answer questions and make the sales process easy. Everyone in the service departme Everyone is so professional and helpful and go above and beyond to answer questions and make the sales process easy. Everyone in the service department is so great to work with. Every time I have come in for an oil change, the process goes very smoothly. Easy to make an appointment and video updates on the work being done. All around a great dealership and service department to work with! More

by JESSICAMATELSKY Verified Customer Verified Customer

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I looked at a car on their website the same day someone else bought a car from them and they got our contact info mixed up and ever since they will not stop sending me emails and texts for that other perso else bought a car from them and they got our contact info mixed up and ever since they will not stop sending me emails and texts for that other person.... Even after repeated requests to desist! More

by hoganpat2001 Verified Customer Verified Customer

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Professional, friendly and very knowledgeable. The purchase was a very satisfying experience. I will be returning for my nxt purchase. The purchase was a very satisfying experience. I will be returning for my nxt purchase. More

by rwstillin Verified Customer Verified Customer

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Overall I had a great experience with Walser Subaru. There was a lot of stress surrounding the purchase since this was my first time buying a car, but my sales rep Shalay Lay was amazing. I would rate h There was a lot of stress surrounding the purchase since this was my first time buying a car, but my sales rep Shalay Lay was amazing. I would rate him 6/5 if that was possible. He talked me through the process slowly and met me at my level. I also appreciated that he mainly spoke to me rather than my dad who I brought as backup. Purchasing a car as a woman can bring condescending attitudes from men but Shalay was patient, well informed, respectful, and kind throughout this process. I don't have much to say about the other workers as my interactions were brief, but they were all very kind and knowledgeable as well More

by KayGilb Verified Customer Verified Customer

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Racist. Went with a friend to buy a car. Salesperson brought in Mr. Epp. We said we'd arrange the money and my friend would be back in a couple hours with Went with a friend to buy a car. Salesperson brought in Mr. Epp. We said we'd arrange the money and my friend would be back in a couple hours with his checkbook. Perfectly fine with the old white guy there. When my friend returned by himself, they wouldn't accept his check. My friend returned the next day with a cashiers check and somehow they hadn't managed to get the title signed over and the person who signs off had "gone home" for the day. I had to return a third time and and harass them them to finally get the title handed over. More

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Great service by knowledgeable and professional staff. Appreciate the video overview provided by service tech. Appreciate the video overview provided by service tech. More

by Timweber2 Verified Customer Verified Customer

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