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Daniel Gonzales
Daniel Gonzales at Volkswagen of Salem

Daniel Gonzales | Page 10

Service

Volkswagen of Salem

3335 Del Webb Ave NE
Salem, OR 97301

4.3
221 Reviews
4.3

221 Reviews

Write a Review

221 Reviews of Daniel Gonzales

March 03, 2025

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Employee Rating

I take my car to the dealer so I kno my car will be properly serviced by technicians that are experienced with Volkswagen automobiles More

by JACOBE82
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Gregory Bell

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Mar 04, 2025

Volkswagen of Salem responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Best Regards, Gregory Bell Service Manager gbell@lithia.com

March 02, 2025

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Employee Rating

Pretty bad service experience. every time when I doing my service in my truck not doing my rotation tires 🛞.this is the third time not doing 🤦🏻‍♂️🤦🏻‍♂️ More

by REINALDOCHAVEZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Gregory Bell

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Mar 06, 2025

Volkswagen of Salem responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, Reinaldo, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story. Best Regards, Gregory Bell Service Manager gbell@lithia.com

March 02, 2025

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Employee Rating

Was told it would be 3 hrs, it was 8. Not particularly friendly. Won’t be back. Your prices are outrageous. More

by STOLLEY0
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Gregory Bell

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Mar 06, 2025

Volkswagen of Salem responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Best Regards, Gregory Bell Service Manager gbell@lithia.com

February 28, 2025

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2+ hours for a basic oil change, with an appointment. This the 2nd time out of two times it took that long. More

by CHRISTOPHER.HANDFORD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Gregory Bell

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Mar 03, 2025

Volkswagen of Salem responded

Thank you for taking the time to share your experience. If you would like to further discuss your visit, Christopher, feel free to contact us at your convenience. Best Regards, Gregory Bell Service Manager gbell@lithia.com

February 28, 2025

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Employee Rating

I reached out to your dealership to have my 10,000 mile service done on my 2023 Volkswagen Tiguan me and my wife have just moved here from Sacramento California. We were treated with kindness and respect a More

by RONCINA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Gregory Bell

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Feb 28, 2025

Volkswagen of Salem responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Best Regards, Gregory Bell Service Manager gbell@lithia.com

February 25, 2025

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Employee Rating

They make it easy to make an appointment. They are friendly and professional how they treat customers. Gives me peace of mind that it’s being serviced correctly More

by darth
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Gregory Bell

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Feb 26, 2025

Volkswagen of Salem responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Volkswagen of Salem! Best Regards, Gregory Bell Service Manager gbell@lithia.com

February 25, 2025

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Employee Rating

They take good care of our Toureg. The tires we bought there were not as good as I was expecting but they are adequate. More

by daleblue57
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Gregory Bell

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Feb 26, 2025

Volkswagen of Salem responded

Thanks for sharing about your experience with Volkswagen of Salem. We appreciate your business and hope to see you again soon! Best Regards, Gregory Bell Service Manager gbell@lithia.com

February 21, 2025

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Employee Rating

Tried to tell me my car needed $4,000 of work, which was not true after getting 2 other peoples opinions. More

by BREANNA.HOVDA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Gregory Bell

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Feb 26, 2025

Volkswagen of Salem responded

Providing a positive experience is our top priority, Breanna, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story. Best Regards, Gregory Bell Service Manager gbell@lithia.com

February 19, 2025

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Employee Rating

The service was great and the staff was super friendly and helpful and my car sparkled More

by JANEEarp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Gregory Bell

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Feb 19, 2025

Volkswagen of Salem responded

Jane, Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Volkswagen of Salem. Best Regards, Gregory Bell Service Manager gbell@lithia.com

February 18, 2025

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Employee Rating

Always able to get in quickly, get the service taken care of and be on my way! More

by BUNI4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Gregory Bell

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Feb 18, 2025

Volkswagen of Salem responded

Thanks for sharing about your experience with Volkswagen of Salem. Gregory, Daniel, and our team appreciate your business and hope to see you again soon! Best Regards, Gregory Bell Service Manager gbell@lithia.com

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