Daniel Harden

Land Rover Princeton returned my vehicle with damage that was not present at the time it was dropped off for service. I brought my vehicle in for a driver-side sun visor repair. While in their care, the d was not present at the time it was dropped off for service. I brought my vehicle in for a driver-side sun visor repair. While in their care, the dealership caused significant damage to the rear passenger door, including a visible hole that was not present at drop-off. The dealership initially accepted responsibility, took possession of the vehicle, and provided me with a loaner while the damage was being addressed. However, they later reversed course and began denying liability. They are now attempting to attribute the damage to prior unrelated repair history, referencing a Carfax report. The dealership has intake documentation and photos showing the vehicle was received without this damage, and that the condition changed while it was in their care. Despite this, they have refused to repair the damage and are attempting to shift responsibility. I have escalated this to Land Rover corporate and now have an open case. I have also filed an insurance claim, a police report, and am obtaining a second body shop opinion due to the lack of resolution. Very disappointing experience from a luxury brand. I strongly recommend documenting vehicle condition thoroughly before leaving it here. I will update this review if the issue is resolved. More

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Best ever. Love this dealership every one is amazing super great. Will recommend this dealer to all! Love this dealership every one is amazing super great. Will recommend this dealer to all! More

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Princeton Land Rover is by far the most trusted dealership I have ever dealt with. Joel has been my sales representative since day one, which was eight years ago. I've purchased and serviced all my dealership I have ever dealt with. Joel has been my sales representative since day one, which was eight years ago. I've purchased and serviced all my Land Rovers at this dealership, and they have always accommodated my demanding schedule and requests. The detail team does an incredible job—never skip the detailing service; it's definitely worth it. More

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Frank Decraine and everyone at the dealership acted in a very professional manor. I would recommend this dealership to everyone. very professional manor. I would recommend this dealership to everyone. More

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I came here looking for a new car and when I tell you I have never been to a dealership with better customer service. ESPECIALLY Frank Decraine. He was so helpful and kind. If you want a dealership that is have never been to a dealership with better customer service. ESPECIALLY Frank Decraine. He was so helpful and kind. If you want a dealership that is going to treat you right and make buying a new car fun and not stressful, THIS IS YOUR PLACE!! More

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They are very courteous and professional . They made sure I was completely satisfied before leaving They made sure I was completely satisfied before leaving More

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Daniel H, Explained everything and made sure I understood with patience. He Gave me Excellent Service!!! understood with patience. He Gave me Excellent Service!!! More

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Daniel H was my service advisor. He was thorough, professional and extremely helpful in making sure that my car was well taken care of and that i was not run around at all. The who He was thorough, professional and extremely helpful in making sure that my car was well taken care of and that i was not run around at all. The whole process was great, and Land Rover Princeton is now my go-to dealership for sales and service (unfortunately, my previous dealership, which is much closer to my house was much less reliable, less trustworthy and much more expensive). More

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In 2025, I had a wonderful experience working with the LR Princeton Team. Frank DeCraine - GM, James Krail - GM Sales, Wali Baba - Advisor, Andre Mutone - Finance, and Trish Malavasi from Service were all in Princeton Team. Frank DeCraine - GM, James Krail - GM Sales, Wali Baba - Advisor, Andre Mutone - Finance, and Trish Malavasi from Service were all instrumental in my decision to purchase a Range Rover. This is my third purchase from the LR Princeton Team, and I am incredibly loyal to the brand. While issues are bound to arise, the team's exceptional support and assistance from Frank, James, Wali, and Trish made navigating them a breeze. Their dedication and commitment are truly remarkable. More

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Karen was delightful to work with. Her customer service skills are exceptional! I would recommend her highly l. Her customer service skills are exceptional! I would recommend her highly l. More

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