Personal Service and time spent were optimum .
Thank you for service w a smile guys!
Thank you for service w a smile guys!
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by powell717
Verified Customer
Verified Customer
Service Price Transparency
Oct 21, 2024 -
Volkswagen of Duluth responded
Thank you so much for your kind words and 5-star review! We're thrilled to hear that you received personal service and that our team made your experience enjoyable. We truly appreciate your feedback and look forward to serving you again in the future. Have a great day!
First when we purchased this vehicle our salesman told us
it did stuff that it doesn't have. He's no longer there so I am glad they don't tolerate that. I have had this vehicle is there a few times now. Each
it did stuff that it doesn't have. He's no longer there so I am glad they don't tolerate that. I have had this vehicle is there a few times now. Each time I have complained about the Apple car play not working properly, and it's not really ever taken care of. My passenger seatbelt has been broken since the day I first drove it. When they were suppose to order nobody contacted me that it was in, I once again called asking what was going on. I came up the 3rd time and it's they ordered the wrong one so it's still not fixed. My Apple car play is also still inoperable. I am currently using blue to play music. Now for most people that live close this is fine, but I live almost 2 hours from the dealership and have spent my days and money coming there and it has yet to be right. I am disappointed in how this has been handled...
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by perfectglass
Verified Customer
Verified Customer
Oct 14, 2024 -
Volkswagen of Duluth responded
Thank you for taking the time to share your feedback, and we sincerely apologize for the frustration and inconvenience you’ve experienced with both your vehicle and our service department. We understand how important it is for your car to be in proper working order, especially with long travel times involved.
It is concerning to hear that your Apple CarPlay and passenger seatbelt issues have not been resolved to your satisfaction despite multiple visits. We also regret that communication about your seatbelt part was lacking, causing you further frustration.
Rob Hakala, our Service Manager, would very much like to speak with you directly to discuss your experience further and work toward a resolution. Please feel free to contact him at 218-623-6952 at your convenience. We are committed to addressing your concerns and ensuring your vehicle is fully serviced and functional.
Again, we apologize for the trouble this has caused, and we look forward to address your concerns. Thank you for your patience and understanding.
Very friendly and helpful staff.
Buying a new vehicle here was a very easy process.
Buying a new vehicle here was a very easy process.
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by nmstadler
Verified Customer
Verified Customer
Other Employees Tagged:
Matthew Austin, Andy Pegelow, Serina Sprecco
Oct 14, 2024 -
Volkswagen of Duluth responded
Thank you so much for your kind words! We're delighted to hear that your experience with both our sales and service teams was easy and enjoyable. Our staff works hard to provide a helpful and friendly atmosphere, and it’s wonderful to know that this made your vehicle purchase a smooth process. If you ever need anything in the future, don't hesitate to reach out—we’re here to help! Enjoy your new vehicle!
They were very nice and helpful.
They even washed my car for me. I would definitely recommend this dealership to a friend.
They even washed my car for me. I would definitely recommend this dealership to a friend.
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by NADADOG2010
Verified Customer
Verified Customer
Service Price Transparency
Oct 10, 2024 -
Volkswagen of Duluth responded
Thank you so much for your kind words and for taking the time to leave a review! We're thrilled to hear that you had a positive experience with our Service Department. It’s great to know that our team was able to help and even take the extra step of washing your car. We truly appreciate your recommendation and look forward to serving you and your friends in the future!
It's a top-notch dealer.
Ranks right up there with the stately white pines that grace the lot. Everyone gave exceptional customer service. I really liked the service video re
Ranks right up there with the stately white pines that grace the lot. Everyone gave exceptional customer service. I really liked the service video recap. Thank you Dill for the shuttle in the ID.4
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by kmroen
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Dill
Oct 10, 2024 -
Volkswagen of Duluth responded
Thank you so much for your kind words and your wonderful review! We're thrilled to hear that you had such a positive experience with us, and we truly appreciate you taking the time to share it. It's great to know you enjoyed the service video recap and your shuttle ride in the ID.4—Bill will be especially happy to hear your thanks! We look forward to welcoming you back for your next visit, and we'll be here to provide top-notch service every time. Have a fantastic day!
Excellent and honest service.
The staff is very polite and helpful. I had a very comfortable experience.
The staff is very polite and helpful. I had a very comfortable experience.
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by hifzahayee
Verified Customer
Verified Customer
Service Price Transparency
Oct 04, 2024 -
Volkswagen of Duluth responded
Thank you so much for the kind words! At VW of Duluth, we pride ourselves on delivering honest, top-notch service to every customer. We’re thrilled to hear that our team made your experience comfortable and positive. If you ever need anything in the future, don’t hesitate to reach out. We look forward to serving you again!
Great service from Dan and everyone.
Communicated great and made the process smooth and easy.
Communicated great and made the process smooth and easy.
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by reecejohnson60
Verified Customer
Verified Customer
Service Price Transparency
Sep 30, 2024 -
Volkswagen of Duluth responded
Reece:
Thank you for your wonderful review! We're so glad to hear that Dan and the team provided you with great service and made the process smooth and easy. Clear communication is key for us, and it's great to know we hit the mark.
If you need anything else or have questions in the future, don’t hesitate to reach out. We look forward to seeing you again!
Daniel was very professional and did everything to make
my first experience with their service department as best as it could be.
my first experience with their service department as best as it could be.
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by Jess A
Verified Customer
Verified Customer
Service Price Transparency
Sep 25, 2024 -
Volkswagen of Duluth responded
Thank you so much for your kind words, Jess! We're thrilled to hear that Daniel provided you with such a positive first experience in our service department. Our team always strives for excellence, and it's wonderful to know we met your expectations. We look forward to serving you again in the future!
Great service and staff.
Appreciate being kept informed as the process goes on regarding the status of my vehicle and any problems that are come across.
Appreciate being kept informed as the process goes on regarding the status of my vehicle and any problems that are come across.
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by sherwood2619
Verified Customer
Verified Customer
Service Price Transparency
Sep 17, 2024 -
Volkswagen of Duluth responded
Thank you for sharing your feedback with us. We’re glad to hear you appreciated our service and communication throughout the process. However, it looks like there might have been some aspects of your experience that didn't meet your expectations. We’d love to hear more about what could have been improved so we can ensure a better experience in the future. Please feel free to reach out to us directly at 218.722.6989 to speak with the service department with any additional comments or concerns. Thank you for your time!
I recently had the pleasure of working with Dan at
Volkswagen, and I can't say enough good things about the experience. From the moment I walked in, Dan made sure I felt valued and heard. He was incre
Volkswagen, and I can't say enough good things about the experience. From the moment I walked in, Dan made sure I felt valued and heard. He was incredibly knowledgeable, patient, and genuinely committed to resolving the issue with my car. Dan kept me informed every step of the way, making sure I understood what was happening and why.
Volkswagen as a company also exceeded my expectations. The level of professionalism and care they showed in handling my car issue was outstanding. They went above and beyond to ensure my car was back on the road quickly and in perfect condition. I left feeling confident in both the service I received and the integrity of the brand.
Thank you, Dan, and the entire Volkswagen team, for turning a potentially stressful situation into a positive experience. I highly recommend both Dan and Volkswagen for anyone in need of exceptional service!
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by jen36
Verified Customer
Verified Customer
Service Price Transparency
Sep 10, 2024 -
Volkswagen of Duluth responded
Thank you so much for your thoughtful 5-star review! We’re delighted to hear about your positive experience with Dan and the VW of Duluth team. It's wonderful to know that Dan made you feel valued and informed throughout the entire process—his commitment to excellence truly shines through.
We’re also thrilled that our team's professionalism and dedication exceeded your expectations. It’s always our goal to make every visit smooth and stress-free, so we're glad to have achieved that for you.
Thank you for recommending us! We’re always here for you, and we look forward to assisting you again in the future. Safe travels!
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5 yrs, 9 mos
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