Daniel Lugo

I wanted to take a moment to highlight the exceptional service Jay Chism provided during my recent vehicle purchase on 11/22/2025. From the very beginning, he made my wife and me feel prioritized and genu service Jay Chism provided during my recent vehicle purchase on 11/22/2025. From the very beginning, he made my wife and me feel prioritized and genuinely cared for, which is something we did not expect walking into a dealership. His professionalism, patience, and willingness to go above and beyond set the tone for a truly outstanding experience. Jay took the time to guide us through a process we weren’t familiar with, and he explained everything clearly without ever making us feel rushed or uncomfortable. He consistently checked in with us, made sure we understood every step, and ensured that we felt supported the entire way. His dedication to making the experience smooth and stress-free truly stood out. What impressed us most was the heart behind his service. Jay made it very clear through his actions and words that he approaches his job with sincerity and a desire to show people genuine kindness. It’s rare to meet someone in sales who is motivated by more than just the transaction, and Jay demonstrated that he genuinely cares about the people he works with and the families he helps. Overall, Jay provided a level of care, respect, and integrity that deserves recognition. He made a big step for our family to feel secure and meaningful, and we left the dealership feeling confident and grateful. Jay is an asset to your team, and I would not hesitate to recommend him to anyone looking for someone they can trust. More

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I went to heritage Toyota looking for a RAV4 hybrid I saw on that car app. When I went inside the building, I was greeted by Alec Thompson, a Sales and Leasing Consultant. I suppose it is not unusual for on that car app. When I went inside the building, I was greeted by Alec Thompson, a Sales and Leasing Consultant. I suppose it is not unusual for customers to be suspicious of a car salesperson because of the negative stereotypes associated with the profession. From the start, Alec made me feel like I was a rockstar and was there to make my car buying experience seamless. The gentleman was polite, respectful and not at all pushy. He explained the hybrid process in great detail on our test drive. He is a true stand-up professional. I took possession of my RAV4 Hybrid on Saturday, November 1 I would recommend Alec Thompson at Heritage Toyota to buy their next vehicle. He is truly exceptional. On a 1 to 10 scale, my car buying experience with Heritage was indeed a perfect 10. I should also mention David Randolph, the Finance Manager. He was instrumental in my vehicle buying process having worked out the great numbers we could live with. David and Alec both, no question make Heritage Toyota a worthwhile dealership to visit to purchase your next car. More

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Appreciated how easy the process was from my first inquiry call to driving off the lot. inquiry call to driving off the lot. More

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Matt was extremely knowledgeable and great to work with. We will absolutely reach out to Matt in the future for our car buying needs. Thank you, Matt! We will absolutely reach out to Matt in the future for our car buying needs. Thank you, Matt! More

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Purchased a 2026 Grand Highlander Hybrid Platinum Max. Happy with the vehicle, it was a great experience! Happy with the vehicle, it was a great experience! More

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Great in working out a good deal to lower my monthly payments. Gave me a great deal on my trade in. payments. Gave me a great deal on my trade in. More

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I could not be happier with Heritage Toyota. At the end of the day, they went above and beyond to make sure that I ended up in the car that I needed to be in. I can truly say that they took my o At the end of the day, they went above and beyond to make sure that I ended up in the car that I needed to be in. I can truly say that they took my own feelings into account, listened to what I had to say, and made sure that I left in a better situation than I came in with. They made the hour and a half drive in worth the trip. I can say that I have not found another Toyota dealership that takes care of customers the way that they do. I’m three cars in with Heritage Toyota and they are still my dealership of choice. Thank you for everything. More

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Dominique Brown was a pleasure to work with. He was polite and respectful and answered all questions that I had. His sales methods were not pushy and if he didn’t know an answer, he went and fou He was polite and respectful and answered all questions that I had. His sales methods were not pushy and if he didn’t know an answer, he went and found out. The remainder of the staff that I interacted with were also polite and provided answers to all my questions. More

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Vince went above and beyond to get me a good deal on my new 4Runner. Buying process was super easy and overall, I’m very happy with my experience. new 4Runner. Buying process was super easy and overall, I’m very happy with my experience. More

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The employees at Heritage were phenomenal. Great customer service, they all were very friendly and courteous! I would definitely recommend this car dealership to others. Great customer service, they all were very friendly and courteous! I would definitely recommend this car dealership to others. More

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