Daniel Ortiz

Out of state purchase - I still do not have the temporary plates for my car. Car was finally shipped after several delays. I have called multiple times and was told that the paperwork was being overnighted b plates for my car. Car was finally shipped after several delays. I have called multiple times and was told that the paperwork was being overnighted but no one provided a tracking number for the documents and temp plates. Any time that I have called to follow up I am told that everyone is too busy too get back to me - seriously? My purchase isn't complete until I have all of the paperwork so that I can register my car. I was told on a Saturday that accounting was working on my papers, then I found out another time that I called that accounting doesn't work on Saturdays. Car arrived with 1 windshield wiper missing and an almost dead battery (have replaced those). Car was not detailed as the salesperson had promised and did not have a full tank of gas (also promised). Gap insurance was added to the financing without my knowledge (didn't know that you could even have that on a car that isn't new). I had stated that I wanted to put money down but was never given the option to wire any money at all. I have a car sitting in my driveway that I cannot drive because I don't have temporary plates. I questioned a checkbox item on an insurance form and was told that it would be too much of an inconvenience for the finance department to resend everything. I had to receive documents to be signed through texts and not .pdfs. I have no idea when or if the temporary plates will ever come. I have purchased vehicles out of state before - this transaction was not what I expected at all. More

by valsailsk8@gmail.com Verified Customer Verified Customer

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Was a great experience. Feel like we go a fair deal And a good trade in. Service department amazing with a immediate mishap that needed attention Feel like we go a fair deal And a good trade in. Service department amazing with a immediate mishap that needed attention More

by Mm Verified Customer Verified Customer

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Fun going back and forth with the salesman and the sales manager! I’m more than satisfied with my car purchase. Took a few hours!! Highly recommended! manager! I’m more than satisfied with my car purchase. Took a few hours!! Highly recommended! More

by tcon0 Verified Customer Verified Customer

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Very satisfied . Service was done while I was there. No problem car wash was offered Service was done while I was there. No problem car wash was offered More

by rustyct Verified Customer Verified Customer

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The sale person was exelent, reason that I purchased the truck, but I was despoilment by the cleaning and ready of a new truck, and the worst experience was on the time of doing the paperwork, never again w truck, but I was despoilment by the cleaning and ready of a new truck, and the worst experience was on the time of doing the paperwork, never again will go through that again, I purchased car before on your dealer but the way when this time, will make me think twice before buying with you again Thanks More

by MTFNAPLES Verified Customer Verified Customer

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This is my fourth transaction with Naples Mazda and my sales representative Phil Falzarano. Phill must be doing something right to garner repeat business, and yes he does. Phil always exceeds my expect sales representative Phil Falzarano. Phill must be doing something right to garner repeat business, and yes he does. Phil always exceeds my expectations. The dealership encourages team participation and it shows. Naples Mazda is fortunate to have Phill on their team. More

by ampatrick44 Verified Customer Verified Customer

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Salesperson, dealership and closing agent (who has you signing contracts) are not in sync; verbal agreements with sales don’t match the media and written offers from dealer; and the signed contracts execu signing contracts) are not in sync; verbal agreements with sales don’t match the media and written offers from dealer; and the signed contracts executed don’t match either, nor do they coincide with information posted on vehicles. More

by SSTARMAN Verified Customer Verified Customer

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I have always had good service with this dealership even though I have purchased a number of vehicles from them though I have purchased a number of vehicles from them More

by LWD55 Lewis Verified Customer Verified Customer

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Great customer service! !! I ended up getting the deal I wanted on a cx9. Couldn’t be happier!! !! I ended up getting the deal I wanted on a cx9. Couldn’t be happier!! More

by jstocks28 Verified Customer Verified Customer

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They explained costs and services and responded thoroughly about my questions with regard to extended warranty. They are always very pleasant to deal with. thoroughly about my questions with regard to extended warranty. They are always very pleasant to deal with. More

by richmiller12741 Verified Customer Verified Customer

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