Daniel Pasco | Page 12

New Tacoma We went into the dealership with no intention of buying a new truck that day. We had scheduled a test drive with Dan. He was very easy to work with. We went into the dealership with no intention of buying a new truck that day. We had scheduled a test drive with Dan. He was very easy to work with. After our drive, we sat down to discuss price. Dan and Mike came up with a great price and we picked up the car the next morning as promised. Chris showed us all the options on the truck. Nick got the paperwork done quickly and we were out in less than an hour. We really didn't feel pressured and felt like they wanted us to be happy with our purchase. The truck has been great! I would send anyone looking for a new vehicle to Dan at Heritage Toyota Pat More

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LOST MY BUSINESS FOREVER From beginning to end, Heritage couldn't have made this experience any worse. I test drove a car, got it priced up and came back a week later to purc From beginning to end, Heritage couldn't have made this experience any worse. I test drove a car, got it priced up and came back a week later to purchase the car. During the process I noticed some discrepincies in the contract. If it wasn't for the difference of having a different interior color I wouldn't have notice it before signing the contract. After pointing out the discrepancy they told me that the other car was more money because it had more features like the moon roof and a better sound system. The salesman (Daniel Pasco) was more than willing to sell me the more expensive car- at a much higher price! I told them we had already had a deal on the car and they just changed the car on me- I wanted the same car that I test drove for the price that we negotiated. After some time and speaking to the sales manager (Connor McQuade) they agreed to sell me the car I test drove (the more expensive car) for the price we had originally negotiated. I signed the papers and thought I was done. 10 days later, I get a phone call saying I have the wrong car and to come back and switch. They were trying to say that I bought the lesser expensive car and they accidentally gave me the wrong car key. They had the VIN number of the lesser expensive car on the sales paperwork. This meant that I technically didn't own the car that I was driving. It also meant that I had just spent the last week and a few days driving a car that was not insured or registered. The car that I registered and insured with the VIN they put on the paperwork was sitting on the lot. I called the salesman that I worked with and he admitted that they screwed up (I had this recorded because I was having such an issue at this point). I then had to talk to the general manager again who insisted that I come down and switch cars. I explained the whole process to him and he said that I had him over a barrel and that if I was a good person I would come switch cars. I insisted that I would not be switching cars and that I was driving the car that I had agreed to purchas from them. His reply: Come down here, we'll sign the new paperwork and we'll be done with you. We'll be done with you??? What kind of service is that. Well at least I had other reputable toyota dealers to go to for my service. That would have been sufficient, except I realized a few days later that I had left a very important document in the car when I traded it in- a folder containing my father's original last will and testament. He just died a couple weeks prior to this. I called Heritage numerous times as well as the salesman. First I got a few texts back from the salesman saying that he had the day off, or that he was busy, but he'd check on it soon. More than a week later I was told that it was brought to an auto auction and they no longer had it. IF they had gotten right to it they may have still had the car in their lot. I suspect that they blew me off because they were not pleased with the new car purchase. They now won't take my calls, nor will they tell me where the car has gone. I have had absolutely no returns to my calls from either the salesman, the sales manager or the general manager about this. ALL I WANT IS TO TRACK DOWN MY FATHER'S WILL! Im glad that I know other Toyota Dealers or else I would never buy another Toyota. Heritage Toyota has forever lost my business and I will NEVER suggest them to anyone- even my worst enemy. More

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