"Do not trust the vehicle in which they are selling"
I wouldn't trust my worst enemy to this dealership. I needed to buy my daughter who was leaving for college the next week a vehicle. After searching, we found a 2013 Ford Fusion at Lithia Subaru. The advertisement they had online was false. The odometer reading was 10,000 more miles than what they advertised for. Once they blamed their service department for punching in the wrong numbers, they revised their sales offer. 2 days after purchase, the cooling system blew. I had to pay to have the car towed. They promised 2 reimburse me for the repairs. It took over 2 1/2 weeks to get a check that was promised to be mailed ASAP only to find out it was sitting on 'someones' desk. 3 weeks after purchase, the cooling valve had malfunctioned which was directly related to the original issue. I also had the mechanic check the brakes as they were making an awful noise. There was 0% left on the front brakes and less than 5% left on the back. If this car had gone through the service department, they most certainly knew they were selling a vehicle with no life left on the brakes. I am not sure how this dealership can confidentially sell a vehicle that is clearly unsafe. I am lucky that the cooling valve malfunctioned as this forced me to have my TEENAGER daughter's new vehicle looked at. Yes, I tried to rectify this directly with the dealership and no luck! Do NOT buy at this dealership. They place blame on others within their dealership and obviously cannot sell a safe vehicle to customers. Finally, as part of the sales deal, the car salesman asked for at least 3 positive reviews online and he would put a free tank of gas in the car. He sent the link for these reviews before any documents had even been signed. How can you fairly write a review if the purchase agreement had not even been final? This dealership is more concerned with the way that they appear than the actual vehicle they are selling!
"4th New Subaru"
Trish Howard worked hard to get us into our 2018 outback .She went out of her way to take care of us as customers. She personally took time to clean up a bird bomb on the windshield that happened just before we took possession. Also Mark Turansky in finance worked hard to fix a contract problem. That's the kind of service that keeps us coming back. I would recommend Lithia Subaru
"First time car buyer "
First time getting my own car and these guys made it so easy. My sales person Kiki Stonebraker was amazing and made the whole process a lot less painless.
"Great job by the service department"
- Todd Cherner
My Subaru Legacy had a leaky sunroof and I called all the Subaru dealerships in Portland. None of them would even pick up the phone in their service department. I was very frustrated. A guy at AAMCO ended up recommending us to Lithia Subaru (the Subaru in Oregon City) and said it had a great reputation. He did not lie!
At Lithia Subaru, Daniel took my call and answered my questions over the phone. I then took my car in the following workday, and Daniel greeted me, re-explained to me the job, and took care of it ASAP. I was super impressed at his professionalism and efficiency. I'll be going to this dealership for all my future service on my Subaru. I literally could not be happier with their service and work.