Always an easy simple process,
Zero waste of time and
always honest and upfront. I would recommend them to anyone wanting to deal with honest people
always honest and upfront. I would recommend them to anyone wanting to deal with honest people
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by tkebp1275
Verified Customer
Verified Customer
Jun 21, 2025 -
Mandal Buick GMC responded
Thank you for your fantastic review! We at Mandal Buick GMC are thrilled to hear that you found our process easy and appreciated our honesty. Your recommendation means a lot to us. We look forward to assisting you again in the future!
Sincerely, the Team at Mandal Buick GMC
October 2024, I went to Mandal Buick GMC knowing exactly
which vehicle I wanted and I was pre-qualified. They didn't use the companies I was pre-qualified with but instead caused 3+ hard inquiries then tell
which vehicle I wanted and I was pre-qualified. They didn't use the companies I was pre-qualified with but instead caused 3+ hard inquiries then tell me GM Financial offered me the best interest rate at 8.45 percent. I asked if they are sure because I've never received anything but the best possible interest rate and they insist it was the best.
I now know better because only 6 months later I refinanced the vehicle and currently have a 3.49 percent interest rate. I should have taken my dad's advice as he said if they give you a good deal on the vehicle they're going to jack up the interest rate and apparently that's what they did in my case because my credit score nor anything else about me changed in 6 months.
In addition to this I regret that I purchased my 2024 GMC Terrain from Mandal for several other reasons the biggest being they have made it very uncomfortable for my husband or I to go there. During my purchase they made it as if I had a choice to get Auto Butler or not but a couple months after my purchase I tell them I do not want Auto Butler. My receipt says I paid $1,099 for the auto Butler but when I asked for a refund they claim they increased my rebates for Auto Butler to be free to me. This was not explained and I do not have anything showing I was given a rebate for $1,099 on Auto Butler and they claim that I can't get a refund because it can't be taken off. As far as I know it was never applied but if it was the $1,099 is supposed to be for every 6 months application for 5 years which is what I do not want and it is not right for them to not refund me. Additionally, if I did decide to use it, my husband and I feel highly uncomfortable going to this particular dealership and it can only be used here.
In addition, when I bought the vehicle, nobody told me that I cannot get it serviced under warranty at the dealership that is closest to my house. Several months after purchasing, I attempted to bring it to the dealership closest to my home and was told they're not allowed to do warranty work on my vehicle due to a contract they have with the selling dealer to not take customers away from each other. I said well your refusal to work on my car under warranty is definitely not going to force me to bring it to the selling dealer because they have made it so uncomfortable for me to do business at the selling dealer, I'll drive an hour away to go to a GMC dealer in another state or drive an hour to the next nearest GMC dealer within my state.
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by JEN82580
Verified Customer
Verified Customer
Jun 17, 2025 -
Mandal Buick GMC responded
Thank you for sharing your experience with us, Jen. We appreciate your detailed feedback regarding your purchase of the 2024 GMC Terrain at Mandal Buick GMC. We understand your concerns about the financing rate and the situation with Auto Butler. Our team strives to ensure our customers are fully informed and satisfied, and it seems we fell short in your case.
It’s important to us to provide clarity regarding all aspects of purchasing a vehicle. Regarding your financing, we encourage you to contact us directly so we can address your specific situation.
Additionally, your thoughts on service options and dealership comfort are valuable. We take customer comments seriously and would like to discuss this with you further, so please consider reaching out to us at Mandal Buick GMC. Your feedback is valuable in helping us improve our services.
Sincerely, the Team at Mandal Buick GMC
Jun 17, 2025 -
JEN82580 responded
Mandal has provided a response only to show a fake caring appearance to the public. They specifically Daniel, totally disregarded my last attempt to figure out and resolve the Auto Butler issue.
Mandal employees have all of my contact info because I purchased there and have spoken to them on numerous occasions due to several more problems not listed above. Example cargo door had trash in the paint, missing bushing on roof rack, trash in paint above doors, cracked headlight. On my first visit, I was told I'd have to come back to test drive and purchase because the vehicle I wanted had to be inspected. Saleswoman called me while I was test driving in another state at a different dealership. I returned drove and purchased the vehicle but if indeed it was inspected, how could a brand new vehicle have so much damage ? When I "thought" all that mess was resolved, is when I asked for a refund on Auto Butler. Actually, my husband went in person to ask. He was told our rebates were increased making Auto Butler free. We were not told this and we have no proof of this. However I do have a receipt for $1,099 paid for Auto Butler. My husband asked the guy (likely Tony or Patrick) to explain it to me but the guy said he wasn't speaking to me and said we xxxxx the dealership. I suppose he means because they repaired so many damaged things on a new vehicle with only 10 miles on it but I would think GMC reimbursed them.
This is our third vehicle from this dealership.
Always pleased with
Salesman, office crew and service department and employees.
Employees treat us very professional.
Always pleased with
Salesman, office crew and service department and employees.
Employees treat us very professional.
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by mcdean0
Verified Customer
Verified Customer
May 13, 2025 -
Mandal Buick GMC responded
Thank you for your kind words! We truly appreciate your loyalty to Mandal Buick GMC over the years. It’s great to hear that you’ve consistently had positive experiences with our sales team and service department. We strive to provide the best for our customers, and your feedback is invaluable. We look forward to assisting you with your next vehicle!
Sincerely, the Team at Mandal Buick GMC
I have to say that it was a good idea to make a trip to
your location thanks for the GMC
your location thanks for the GMC
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by qlacy47
Verified Customer
Verified Customer
May 07, 2025 -
Mandal Buick GMC responded
Thank you for your wonderful review! We're thrilled to hear that your visit to Mandal Buick GMC was a good idea and that you're enjoying your new GMC. We appreciate your feedback and look forward to seeing you again soon!
Sincerely, the Team at Mandal Buick GMC
Both the salesmen were amazing both very professional
brandon and bre took great care of me and my wife they knew the vehicles cared about our experience.
brandon and bre took great care of me and my wife they knew the vehicles cared about our experience.
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by RONALDGWILLIAMSJR
Verified Customer
Verified Customer
Apr 27, 2025 -
Mandal Buick GMC responded
Thank you so much for your wonderful review, Ronald! We're thrilled to hear that both Brandon and Bre provided you and your wife with exceptional service at Mandal Buick GMC. It’s great to know that they took excellent care of you and ensured you had a positive experience. We look forward to welcoming you both back next time!
Sincerely, the Team at Mandal Buick GMC
Very kind and friendly.
Made us feel very comfortable. Answered all our questions and showed us all the features.
Made us feel very comfortable. Answered all our questions and showed us all the features.
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by james.williams1810
Verified Customer
Verified Customer
Apr 27, 2025 -
Mandal Buick GMC responded
Thank you for your wonderful review! We’re thrilled to hear that you felt comfortable and that our team was able to answer all your questions while showcasing the features. At Mandal Buick GMC, we strive to provide an exceptional experience for our customers. We look forward to welcoming you back for your next visit!
Sincerely, the Team at Mandal Buick GMC
The experience was extremely smooth.
The people were very friendly and helpful. I drove the car I picked out online. I was extremely happy with the personal experience. I would highly re
The people were very friendly and helpful. I drove the car I picked out online. I was extremely happy with the personal experience. I would highly recommend this dealership.the follow up the next day was a great experience to set up the on star and serious radio. Excellent customer service
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by john8k524
Verified Customer
Verified Customer
Apr 15, 2025 -
Mandal Buick GMC responded
Thank you so much for your wonderful review! We are thrilled to hear that you had an extremely smooth experience at Mandal Buick GMC and that our team provided friendly and helpful service. It's fantastic that you enjoyed the personal touch and the follow-up for setting up OnStar and Sirius Radio. Your recommendation means a lot to us! We look forward to serving you again in the future!
Sincerely, the Team at Mandal Buick GMC
Had a great experience with this dealership - would
highly recommend for a great deal without being pushed.
highly recommend for a great deal without being pushed.
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by sanchezcrystal654
Verified Customer
Verified Customer
Other Employees Tagged:
BJ
Mar 24, 2025 -
Mandal Buick GMC responded
Thank you for your wonderful review! We’re thrilled to hear you had a great experience at Mandal Buick GMC. Your recommendation means a lot to us, and we’re glad we could provide a comfortable and pressure-free atmosphere for your deal. We look forward to serving you again in the future!
Sincerely, the Team at Mandal Buick GMC
This purchase represents my second from Mandal Buick GMC
since 2020. Both buying experiences were top notch.
since 2020. Both buying experiences were top notch.
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by rcox12
Verified Customer
Verified Customer
Other Employees Tagged:
Tony Vertudazo
, Jim Crampton (Sales Consultant) was exceptional.
Feb 24, 2025 -
Mandal Buick GMC responded
Thank you for your wonderful review! We're thrilled to hear that your experiences with Mandal Buick GMC have been top-notch for both your purchases since 2020. Your loyalty means a lot to us, and we look forward to assisting you again in the future. Please feel free to share your experiences with others!
Sincerely, the Team at Mandal Buick GMC
Awesome Staff ,Awesome Experience took care of us made
buying easy and would highly recommend to everyone
buying easy and would highly recommend to everyone
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by RICHIELADNER
Verified Customer
Verified Customer
Feb 07, 2025 -
Mandal Buick GMC responded
Thank you so much for your wonderful feedback! We're thrilled to hear that you had an awesome experience with our staff at Mandal Buick GMC. Your recommendation means a lot to us! We look forward to welcoming you back for your next visit!
Sincerely, the Team at Mandal Buick GMC