We are very please with Mandal Buick GMC service center.
They found our car problem, ordered the part, gave us a longer for day, that others couldn't do. Thanks for a job well done.
They found our car problem, ordered the part, gave us a longer for day, that others couldn't do. Thanks for a job well done.
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by ilovetobowl200
Service Price Transparency
Jul 02, 2025 -
Mandal Buick GMC responded
Thank you for your wonderful feedback! We’re thrilled to hear that you were pleased with our service at Mandal Buick GMC. It’s great to know that we could help resolve your car problem efficiently and provide a loaner for you. We appreciate your kind words and look forward to assisting you again in the future!
Sincerely, the Team at Mandal Buick GMC
The process to set up an appointment was easy and the
staff was very accommodating.
staff was very accommodating.
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by dajudge0
Verified Customer
Verified Customer
Service Price Transparency
Jul 03, 2025 -
Mandal Buick GMC responded
Thank you for your wonderful review! We’re thrilled to hear that setting up your appointment was easy and that our staff at Mandal Buick GMC were accommodating. We appreciate your feedback and look forward to serving you again in the future!
Sincerely, the Team at Mandal Buick GMC
Quick, efficient and pleasant experience.
Can’t ask for more when getting scheduled maintenance done.
Can’t ask for more when getting scheduled maintenance done.
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by rlang321
Verified Customer
Verified Customer
Service Price Transparency
Jul 03, 2025 -
Mandal Buick GMC responded
Thank you for your wonderful review! We’re thrilled to hear that you had a quick, efficient, and pleasant experience at Mandal Buick GMC for your scheduled maintenance. We appreciate your feedback and look forward to assisting you again in the future!
Sincerely, the Team at Mandal Buick GMC
Service is very fast.
Service staff is very friendly and helpful. Love getting my car serviced at Mandal Buick GMC.
Service staff is very friendly and helpful. Love getting my car serviced at Mandal Buick GMC.
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by Md
Verified Customer
Verified Customer
Service Price Transparency
Jul 01, 2025 -
Mandal Buick GMC responded
Thank you for your wonderful review! We're thrilled to hear that you enjoyed our fast service and found our staff to be friendly and helpful. It's always a pleasure to have you at Mandal Buick GMC, and we look forward to serving you again in the future!
Sincerely, the Team at Mandal Buick GMC
Susie was extremely helpful and got the job done for me!
Thanks so much Susie!
Thanks so much Susie!
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by MDLOTT1968
Verified Customer
Verified Customer
Service Price Transparency
Jul 02, 2025 -
Mandal Buick GMC responded
Thank you for the review! We truly appreciate your kind words about your experience at Mandal Buick GMC. It’s great to hear that Susie was able to assist you effectively. We look forward to serving you again in the future!
Sincerely, the Team at Mandal Buick GMC
Our Service advisor was very respectful and very helpful.
Our vehicle was repaired correctly. Our vehicle had the fuel injectors replaced on a previous repair and then the coils along with the spark plugs ne
Our vehicle was repaired correctly. Our vehicle had the fuel injectors replaced on a previous repair and then the coils along with the spark plugs needed to be replaced just right after the previous repair. Very suspicious but the repairs did repair the issues at hand with the vehicle.
Thank you.
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by hauk.gustavsson
Verified Customer
Verified Customer
Service Price Transparency
Jun 22, 2025 -
Mandal Buick GMC responded
Thank you for sharing your experience with us, Hauk! We appreciate your feedback regarding the service you received, and we are glad to hear that your vehicle's repairs were completed successfully. It’s great to know that our team was respectful and helpful during your visit. If you have any more concerns or need further assistance with your vehicle, please feel free to reach out to us at Mandal Buick GMC. We look forward to serving you again!
Sincerely, the Team at Mandal Buick GMC
Never had a problem with y'all.
Like the service I get on my 2013 gmc terrain,
Like the service I get on my 2013 gmc terrain,
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by MISIPIJEN
Verified Customer
Verified Customer
Service Price Transparency
Jun 21, 2025 -
Mandal Buick GMC responded
Thank you for your kind words! We're thrilled to hear that you've had a great experience with us at Mandal Buick GMC and appreciate the positive feedback regarding your 2013 GMC Terrain. We look forward to continuing to provide you with excellent service in the future!
Sincerely, the Team at Mandal Buick GMC
The Servis Department is by far the best Servis
Department. The front desk is and has always been very professional and polite.
The waiting room and restrooms are always clean.
I’m happy to hav
Department. The front desk is and has always been very professional and polite.
The waiting room and restrooms are always clean.
I’m happy to have done business with them. Look forward to buying another vehicle from Mandal’s in the future.
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by Tony.
Verified Customer
Verified Customer
Service Price Transparency
Jun 21, 2025 -
Mandal Buick GMC responded
Thank you so much for your wonderful review, Tony! We're thrilled to hear that you had such a positive experience with our Service Department at Mandal Buick GMC. Our team strives to maintain professionalism and cleanliness, and it’s great to know that it made a difference for you. We look forward to assisting you again when you’re ready to purchase your next vehicle!
Sincerely, the Team at Mandal Buick GMC
Great customer service, they are very helpful and
friendly. Never had a problem with ghem
friendly. Never had a problem with ghem
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by Myra
Verified Customer
Verified Customer
Service Price Transparency
Jun 19, 2025 -
Mandal Buick GMC responded
Thank you for your wonderful review, Myra! We truly appreciate your kind words about the customer service at Mandal Buick GMC. Our team works hard to ensure a friendly and helpful experience, and we're delighted to hear that you have never encountered any issues.
We look forward to assisting you in the future!
Sincerely,
The Team at Mandal Buick GMC
October 2024, I went to Mandal Buick GMC knowing exactly
which vehicle I wanted and I was pre-qualified. They didn't use the companies I was pre-qualified with but instead caused 3+ hard inquiries then tell
which vehicle I wanted and I was pre-qualified. They didn't use the companies I was pre-qualified with but instead caused 3+ hard inquiries then tell me GM Financial offered me the best interest rate at 8.45 percent. I asked if they are sure because I've never received anything but the best possible interest rate and they insist it was the best.
I now know better because only 6 months later I refinanced the vehicle and currently have a 3.49 percent interest rate. I should have taken my dad's advice as he said if they give you a good deal on the vehicle they're going to jack up the interest rate and apparently that's what they did in my case because my credit score nor anything else about me changed in 6 months.
In addition to this I regret that I purchased my 2024 GMC Terrain from Mandal for several other reasons the biggest being they have made it very uncomfortable for my husband or I to go there. During my purchase they made it as if I had a choice to get Auto Butler or not but a couple months after my purchase I tell them I do not want Auto Butler. My receipt says I paid $1,099 for the auto Butler but when I asked for a refund they claim they increased my rebates for Auto Butler to be free to me. This was not explained and I do not have anything showing I was given a rebate for $1,099 on Auto Butler and they claim that I can't get a refund because it can't be taken off. As far as I know it was never applied but if it was the $1,099 is supposed to be for every 6 months application for 5 years which is what I do not want and it is not right for them to not refund me. Additionally, if I did decide to use it, my husband and I feel highly uncomfortable going to this particular dealership and it can only be used here.
In addition, when I bought the vehicle, nobody told me that I cannot get it serviced under warranty at the dealership that is closest to my house. Several months after purchasing, I attempted to bring it to the dealership closest to my home and was told they're not allowed to do warranty work on my vehicle due to a contract they have with the selling dealer to not take customers away from each other. I said well your refusal to work on my car under warranty is definitely not going to force me to bring it to the selling dealer because they have made it so uncomfortable for me to do business at the selling dealer, I'll drive an hour away to go to a GMC dealer in another state or drive an hour to the next nearest GMC dealer within my state.
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by JEN82580
Verified Customer
Verified Customer
Jun 17, 2025 -
Mandal Buick GMC responded
Thank you for sharing your experience with us, Jen. We appreciate your detailed feedback regarding your purchase of the 2024 GMC Terrain at Mandal Buick GMC. We understand your concerns about the financing rate and the situation with Auto Butler. Our team strives to ensure our customers are fully informed and satisfied, and it seems we fell short in your case.
It’s important to us to provide clarity regarding all aspects of purchasing a vehicle. Regarding your financing, we encourage you to contact us directly so we can address your specific situation.
Additionally, your thoughts on service options and dealership comfort are valuable. We take customer comments seriously and would like to discuss this with you further, so please consider reaching out to us at Mandal Buick GMC. Your feedback is valuable in helping us improve our services.
Sincerely, the Team at Mandal Buick GMC
Jun 17, 2025 -
JEN82580 responded
Mandal has provided a response only to show a fake caring appearance to the public. They specifically Daniel, totally disregarded my last attempt to figure out and resolve the Auto Butler issue.
Mandal employees have all of my contact info because I purchased there and have spoken to them on numerous occasions due to several more problems not listed above. Example cargo door had trash in the paint, missing bushing on roof rack, trash in paint above doors, cracked headlight. On my first visit, I was told I'd have to come back to test drive and purchase because the vehicle I wanted had to be inspected. Saleswoman called me while I was test driving in another state at a different dealership. I returned drove and purchased the vehicle but if indeed it was inspected, how could a brand new vehicle have so much damage ? When I "thought" all that mess was resolved, is when I asked for a refund on Auto Butler. Actually, my husband went in person to ask. He was told our rebates were increased making Auto Butler free. We were not told this and we have no proof of this. However I do have a receipt for $1,099 paid for Auto Butler. My husband asked the guy (likely Tony or Patrick) to explain it to me but the guy said he wasn't speaking to me and said we xxxxx the dealership. I suppose he means because they repaired so many damaged things on a new vehicle with only 10 miles on it but I would think GMC reimbursed them.