Susie Hatheway
Susie Hatheway at Mandal Buick GMC

Susie Hatheway

Service Consultant

Mandal Buick GMC

11290 Mandal Pkwy
D'Iberville, MS 39540

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4.6
487 Reviews
4.6

487 Reviews

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487 Reviews of Susie Hatheway

July 02, 2025

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Employee Rating

We are very please with Mandal Buick GMC service center. They found our car problem, ordered the part, gave us a longer for day, that others couldn't do. Thanks for a job well done. More

by ilovetobowl200
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Recommend Dealer
Yes

Other Employees Tagged: David Kelly, Jamie Meakins, Stephanie Woods , Anthony

Jul 02, 2025

Mandal Buick GMC responded

Thank you for your wonderful feedback! We’re thrilled to hear that you were pleased with our service at Mandal Buick GMC. It’s great to know that we could help resolve your car problem efficiently and provide a loaner for you. We appreciate your kind words and look forward to assisting you again in the future! Sincerely, the Team at Mandal Buick GMC

July 02, 2025

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The process to set up an appointment was easy and the staff was very accommodating. More

by dajudge0
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Recommend Dealer
Yes

Other Employees Tagged: David Kelly, Jamie Meakins

Jul 03, 2025

Mandal Buick GMC responded

Thank you for your wonderful review! We’re thrilled to hear that setting up your appointment was easy and that our staff at Mandal Buick GMC were accommodating. We appreciate your feedback and look forward to serving you again in the future! Sincerely, the Team at Mandal Buick GMC

July 02, 2025

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Quick, efficient and pleasant experience. Can’t ask for more when getting scheduled maintenance done. More

by rlang321
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Recommend Dealer
Yes
Jul 03, 2025

Mandal Buick GMC responded

Thank you for your wonderful review! We’re thrilled to hear that you had a quick, efficient, and pleasant experience at Mandal Buick GMC for your scheduled maintenance. We appreciate your feedback and look forward to assisting you again in the future! Sincerely, the Team at Mandal Buick GMC

July 01, 2025

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Service is very fast. Service staff is very friendly and helpful. Love getting my car serviced at Mandal Buick GMC. More

by Md
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Recommend Dealer
Yes
Jul 01, 2025

Mandal Buick GMC responded

Thank you for your wonderful review! We're thrilled to hear that you enjoyed our fast service and found our staff to be friendly and helpful. It's always a pleasure to have you at Mandal Buick GMC, and we look forward to serving you again in the future! Sincerely, the Team at Mandal Buick GMC

July 01, 2025

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Susie was extremely helpful and got the job done for me! Thanks so much Susie! More

by MDLOTT1968
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: David Kelly, Jamie Meakins

Jul 02, 2025

Mandal Buick GMC responded

Thank you for the review! We truly appreciate your kind words about your experience at Mandal Buick GMC. It’s great to hear that Susie was able to assist you effectively. We look forward to serving you again in the future! Sincerely, the Team at Mandal Buick GMC

June 21, 2025

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Our Service advisor was very respectful and very helpful. Our vehicle was repaired correctly. Our vehicle had the fuel injectors replaced on a previous repair and then the coils along with the spark plugs ne More

by hauk.gustavsson
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Recommend Dealer
Yes
Jun 22, 2025

Mandal Buick GMC responded

Thank you for sharing your experience with us, Hauk! We appreciate your feedback regarding the service you received, and we are glad to hear that your vehicle's repairs were completed successfully. It’s great to know that our team was respectful and helpful during your visit. If you have any more concerns or need further assistance with your vehicle, please feel free to reach out to us at Mandal Buick GMC. We look forward to serving you again! Sincerely, the Team at Mandal Buick GMC

June 20, 2025

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Never had a problem with y'all. Like the service I get on my 2013 gmc terrain, More

by MISIPIJEN
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Recommend Dealer
Yes
Jun 21, 2025

Mandal Buick GMC responded

Thank you for your kind words! We're thrilled to hear that you've had a great experience with us at Mandal Buick GMC and appreciate the positive feedback regarding your 2013 GMC Terrain. We look forward to continuing to provide you with excellent service in the future! Sincerely, the Team at Mandal Buick GMC

June 20, 2025

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The Servis Department is by far the best Servis Department. The front desk is and has always been very professional and polite. The waiting room and restrooms are always clean. I’m happy to hav More

by Tony.
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Recommend Dealer
Yes

Other Employees Tagged: David Kelly, Jamie Meakins

Jun 21, 2025

Mandal Buick GMC responded

Thank you so much for your wonderful review, Tony! We're thrilled to hear that you had such a positive experience with our Service Department at Mandal Buick GMC. Our team strives to maintain professionalism and cleanliness, and it’s great to know that it made a difference for you. We look forward to assisting you again when you’re ready to purchase your next vehicle! Sincerely, the Team at Mandal Buick GMC

June 18, 2025

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Great customer service, they are very helpful and friendly. Never had a problem with ghem More

by Myra
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Recommend Dealer
Yes
Jun 19, 2025

Mandal Buick GMC responded

Thank you for your wonderful review, Myra! We truly appreciate your kind words about the customer service at Mandal Buick GMC. Our team works hard to ensure a friendly and helpful experience, and we're delighted to hear that you have never encountered any issues. We look forward to assisting you in the future! Sincerely, The Team at Mandal Buick GMC

June 16, 2025

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October 2024, I went to Mandal Buick GMC knowing exactly which vehicle I wanted and I was pre-qualified. They didn't use the companies I was pre-qualified with but instead caused 3+ hard inquiries then tell More

by JEN82580
Service Communication
Recommend Dealer
No
Jun 17, 2025

Mandal Buick GMC responded

Thank you for sharing your experience with us, Jen. We appreciate your detailed feedback regarding your purchase of the 2024 GMC Terrain at Mandal Buick GMC. We understand your concerns about the financing rate and the situation with Auto Butler. Our team strives to ensure our customers are fully informed and satisfied, and it seems we fell short in your case. It’s important to us to provide clarity regarding all aspects of purchasing a vehicle. Regarding your financing, we encourage you to contact us directly so we can address your specific situation. Additionally, your thoughts on service options and dealership comfort are valuable. We take customer comments seriously and would like to discuss this with you further, so please consider reaching out to us at Mandal Buick GMC. Your feedback is valuable in helping us improve our services. Sincerely, the Team at Mandal Buick GMC

Jun 17, 2025

JEN82580 responded

Mandal has provided a response only to show a fake caring appearance to the public. They specifically Daniel, totally disregarded my last attempt to figure out and resolve the Auto Butler issue. Mandal employees have all of my contact info because I purchased there and have spoken to them on numerous occasions due to several more problems not listed above. Example cargo door had trash in the paint, missing bushing on roof rack, trash in paint above doors, cracked headlight. On my first visit, I was told I'd have to come back to test drive and purchase because the vehicle I wanted had to be inspected. Saleswoman called me while I was test driving in another state at a different dealership. I returned drove and purchased the vehicle but if indeed it was inspected, how could a brand new vehicle have so much damage ? When I "thought" all that mess was resolved, is when I asked for a refund on Auto Butler. Actually, my husband went in person to ask. He was told our rebates were increased making Auto Butler free. We were not told this and we have no proof of this. However I do have a receipt for $1,099 paid for Auto Butler. My husband asked the guy (likely Tony or Patrick) to explain it to me but the guy said he wasn't speaking to me and said we xxxxx the dealership. I suppose he means because they repaired so many damaged things on a new vehicle with only 10 miles on it but I would think GMC reimbursed them.

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