Susie Hatheway

We are very please with Mandal Buick GMC service center. They found our car problem, ordered the part, gave us a longer for day, that others couldn't do. Thanks for a job well done. They found our car problem, ordered the part, gave us a longer for day, that others couldn't do. Thanks for a job well done. More

Report | Print

The process to set up an appointment was easy and the staff was very accommodating. staff was very accommodating. More

by dajudge0 Verified Customer Verified Customer

Report | Print

Quick, efficient and pleasant experience. Can’t ask for more when getting scheduled maintenance done. Can’t ask for more when getting scheduled maintenance done. More

by rlang321 Verified Customer Verified Customer

Report | Print

Service is very fast. Service staff is very friendly and helpful. Love getting my car serviced at Mandal Buick GMC. Service staff is very friendly and helpful. Love getting my car serviced at Mandal Buick GMC. More

by Md Verified Customer Verified Customer

Report | Print

Susie was extremely helpful and got the job done for me! Thanks so much Susie! Thanks so much Susie! More

by MDLOTT1968 Verified Customer Verified Customer

Report | Print

Our Service advisor was very respectful and very helpful. Our vehicle was repaired correctly. Our vehicle had the fuel injectors replaced on a previous repair and then the coils along with the spark plugs ne Our vehicle was repaired correctly. Our vehicle had the fuel injectors replaced on a previous repair and then the coils along with the spark plugs needed to be replaced just right after the previous repair. Very suspicious but the repairs did repair the issues at hand with the vehicle. Thank you. More

by hauk.gustavsson Verified Customer Verified Customer

Report | Print

Never had a problem with y'all. Like the service I get on my 2013 gmc terrain, Like the service I get on my 2013 gmc terrain, More

by MISIPIJEN Verified Customer Verified Customer

Report | Print

The Servis Department is by far the best Servis Department. The front desk is and has always been very professional and polite. The waiting room and restrooms are always clean. I’m happy to hav Department. The front desk is and has always been very professional and polite. The waiting room and restrooms are always clean. I’m happy to have done business with them. Look forward to buying another vehicle from Mandal’s in the future. More

by Tony. Verified Customer Verified Customer

Report | Print

Great customer service, they are very helpful and friendly. Never had a problem with ghem friendly. Never had a problem with ghem More

by Myra Verified Customer Verified Customer

Report | Print

October 2024, I went to Mandal Buick GMC knowing exactly which vehicle I wanted and I was pre-qualified. They didn't use the companies I was pre-qualified with but instead caused 3+ hard inquiries then tell which vehicle I wanted and I was pre-qualified. They didn't use the companies I was pre-qualified with but instead caused 3+ hard inquiries then tell me GM Financial offered me the best interest rate at 8.45 percent. I asked if they are sure because I've never received anything but the best possible interest rate and they insist it was the best. I now know better because only 6 months later I refinanced the vehicle and currently have a 3.49 percent interest rate. I should have taken my dad's advice as he said if they give you a good deal on the vehicle they're going to jack up the interest rate and apparently that's what they did in my case because my credit score nor anything else about me changed in 6 months. In addition to this I regret that I purchased my 2024 GMC Terrain from Mandal for several other reasons the biggest being they have made it very uncomfortable for my husband or I to go there. During my purchase they made it as if I had a choice to get Auto Butler or not but a couple months after my purchase I tell them I do not want Auto Butler. My receipt says I paid $1,099 for the auto Butler but when I asked for a refund they claim they increased my rebates for Auto Butler to be free to me. This was not explained and I do not have anything showing I was given a rebate for $1,099 on Auto Butler and they claim that I can't get a refund because it can't be taken off. As far as I know it was never applied but if it was the $1,099 is supposed to be for every 6 months application for 5 years which is what I do not want and it is not right for them to not refund me. Additionally, if I did decide to use it, my husband and I feel highly uncomfortable going to this particular dealership and it can only be used here. In addition, when I bought the vehicle, nobody told me that I cannot get it serviced under warranty at the dealership that is closest to my house. Several months after purchasing, I attempted to bring it to the dealership closest to my home and was told they're not allowed to do warranty work on my vehicle due to a contract they have with the selling dealer to not take customers away from each other. I said well your refusal to work on my car under warranty is definitely not going to force me to bring it to the selling dealer because they have made it so uncomfortable for me to do business at the selling dealer, I'll drive an hour away to go to a GMC dealer in another state or drive an hour to the next nearest GMC dealer within my state. More

by JEN82580 Verified Customer Verified Customer

Report | Print