Daniel Ricciardi

The service department at Chapman Nissan delivers an exceptional customer experience, staffed by highly efficient and technically proficient professionals. In particular, Dwayne Thompson provided great exceptional customer experience, staffed by highly efficient and technically proficient professionals. In particular, Dwayne Thompson provided great service, demonstrating a steadfast commitment to transparent communication by keeping clients thoroughly informed of their vehicle's ongoing requirements. A defining feature of their service care is the integration of a comprehensive digital video inspection during the servicing process. This provides an exemplary level of operational transparency, reinforcing absolute confidence in the quality and integrity of their automotive care. I highly recommend Dwayne and the Chapman Nissan team for their professionalism, and I fully plan to return to this dealership for all of my future vehicle service needs. More

by Ani Verified Customer Verified Customer

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Warren Crooks was very professional and respectful . dealing with. Tony Woods was also professional in explaining financial decisions dealing with. Tony Woods was also professional in explaining financial decisions More

by oahubbard Verified Customer Verified Customer

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Great staff, efficient and knowledgeable, keep uou informed abour your car needs. You get a video about your car being serviced. informed abour your car needs. You get a video about your car being serviced. More

by Peaches Verified Customer Verified Customer

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Pleasant and friendly staff, also knowledgeable and letting customers know if anything else is needed for your car. letting customers know if anything else is needed for your car. More

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Fast and accurate service. Polite and respectful hosts.priceing is accurate. Work done in a timely manner Polite and respectful hosts.priceing is accurate. Work done in a timely manner More

by lindafinney46 Verified Customer Verified Customer

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The person who helped me did his job but the reason for my visit was not addressed! I came there because my car was having an issue that I already had checked so I knew exactly what the issue was. I left t my visit was not addressed! I came there because my car was having an issue that I already had checked so I knew exactly what the issue was. I left the dealer after spending over $200.00 for them to tell me the issue is exactly what I told them it was when I entered the facility. So in other words my issue was not resolved they reiterated what I knew charged me for that and then told me I would have to pay an additional $400.00 for them to do further testing. This makes no sense! I came in knowing what the problem was so they should have told me I needed to do the additional testing to pinpoint the exact location of the problem! Not charge me to tell me the problem again so now I spent money on the same thing twice and still need additional testing to locate the exact problem area. More

by eharris_19143 Verified Customer Verified Customer

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Always a pleasant experience going to Chapman Nissan. Danny and the rest of the team always go above and beyond to ensure my visit is not only efficient but also enjoyable. I can always count on the expe Danny and the rest of the team always go above and beyond to ensure my visit is not only efficient but also enjoyable. I can always count on the expert technicians to do the job right the first time and I always trust that my car is in good hands in the shop. Wouldn’t trust anyone else to work on my car. Highly highly recommend for all of your Nissan needs!! More

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They sold me a certified vehicle that was falling apart. The necessary repairs were never made. Nissan Rogue 2018 The necessary repairs were never made. Nissan Rogue 2018 More

by taurusbrothers Verified Customer Verified Customer

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service was great scheduling an appointment with no trouble staff was friendly and very professional trouble staff was friendly and very professional More

by malindaj Verified Customer Verified Customer

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The service dept is awesome! !! They always take good care of me. They are very courteous and professional. Dwayne and the rest of the team are wonderful to deal with. !! They always take good care of me. They are very courteous and professional. Dwayne and the rest of the team are wonderful to deal with. More

by lisa.devine-darney Verified Customer Verified Customer

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