Dwayne Thompson

Once again Danny went above and beyond to help me figure out what was wrong with my door, ordered the part ahead of time, and helped understand my warranty. AND he was kind enough not to laugh at my face wh out what was wrong with my door, ordered the part ahead of time, and helped understand my warranty. AND he was kind enough not to laugh at my face when I learned that there is a key inside my fob I didn’t know existed for 3 years (I promise I’m intelligent in other ways lol). Thanks again to everyone, and Daniel; I’ll be back in a couple of weeks for my oil change! More

by natywantspeace Verified Customer Verified Customer

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Danny is a gem! Service, inspection, Emissions and called to let me know exact price! Excellent in every way! Service, inspection, Emissions and called to let me know exact price! Excellent in every way! More

by freddieganno Verified Customer Verified Customer

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Was kept informed about the service being performed on my vehicle and also about work needed in the next few months. vehicle and also about work needed in the next few months. More

by Spawn1947 # Verified Customer Verified Customer

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Everyone at the dealership is very nice, excellent service, but I did not get a video of the person working on my car. service, but I did not get a video of the person working on my car. More

by annettesabb Verified Customer Verified Customer

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I felt very comfortable and secure with the service I received especially Dwayne he was able to explain in plain language what was needed for my vehicle received especially Dwayne he was able to explain in plain language what was needed for my vehicle More

by TARIBREAZEALE Verified Customer Verified Customer

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I like that I can have the confidence that they know what they are doing in my car. Danny is super helpful and always answers my questions kindly; even when they are dumb! they are doing in my car. Danny is super helpful and always answers my questions kindly; even when they are dumb! More

by natywantspeace Verified Customer Verified Customer

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The service department at Chapman Nissan delivers an exceptional customer experience, staffed by highly efficient and technically proficient professionals. In particular, Dwayne Thompson provided great exceptional customer experience, staffed by highly efficient and technically proficient professionals. In particular, Dwayne Thompson provided great service, demonstrating a steadfast commitment to transparent communication by keeping clients thoroughly informed of their vehicle's ongoing requirements. A defining feature of their service care is the integration of a comprehensive digital video inspection during the servicing process. This provides an exemplary level of operational transparency, reinforcing absolute confidence in the quality and integrity of their automotive care. I highly recommend Dwayne and the Chapman Nissan team for their professionalism, and I fully plan to return to this dealership for all of my future vehicle service needs. More

by Ani Verified Customer Verified Customer

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Warren Crooks was very professional and respectful . dealing with. Tony Woods was also professional in explaining financial decisions dealing with. Tony Woods was also professional in explaining financial decisions More

by oahubbard Verified Customer Verified Customer

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The person who helped me did his job but the reason for my visit was not addressed! I came there because my car was having an issue that I already had checked so I knew exactly what the issue was. I left t my visit was not addressed! I came there because my car was having an issue that I already had checked so I knew exactly what the issue was. I left the dealer after spending over $200.00 for them to tell me the issue is exactly what I told them it was when I entered the facility. So in other words my issue was not resolved they reiterated what I knew charged me for that and then told me I would have to pay an additional $400.00 for them to do further testing. This makes no sense! I came in knowing what the problem was so they should have told me I needed to do the additional testing to pinpoint the exact location of the problem! Not charge me to tell me the problem again so now I spent money on the same thing twice and still need additional testing to locate the exact problem area. More

by eharris_19143 Verified Customer Verified Customer

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Everyone was helpful and friendly. Everything was explained perfectly and staff was extremely knowledgeable. Will definitely use you again. Everything was explained perfectly and staff was extremely knowledgeable. Will definitely use you again. More

by donnarubio0 Verified Customer Verified Customer

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