Dwayne Thompson

They sold me a certified vehicle that was falling apart. The necessary repairs were never made. Nissan Rogue 2018 The necessary repairs were never made. Nissan Rogue 2018 More

by taurusbrothers Verified Customer Verified Customer

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My last visit here I will not be returning. I went for an oil change, and I’ve noticed my car making very loud noise as if I’m now dragging something. It feels like my engine is about to fall o I went for an oil change, and I’ve noticed my car making very loud noise as if I’m now dragging something. It feels like my engine is about to fall out all these noises that was not there when I dropped my car off for a regular normal oil change. I live literally four minutes from the dealership so there’s no need for me to speed. I get my oil change after work so My car is parked till the very next day when I gotta go back to work. Now I noticed my car is completely different so I take it back to the dealership and he blames everything on a piece that’s hanging in the back by the tire that was never missing a piece to be hanging and rubbing against the tire before, sir. How did the pieces end up missing during a normal oil change? So I lift up the hood and there’s pieces missing. Where are the windshield wiper fluid is being stored is now missing a piece which noun causes it to shake because the piece is missing, and i’ve noticed It’s another few random pieces that’s missing and has everything under the hood Just shake. random pieces are missing that was there when I dropped my car . I look under the bottom. Random pieces are missing that has things just shaking when you drive and when the wind blowing from driving, which causes it to rub up against the tire now, why are these pieces missing when I only drop my car off for a normal oil change? I got no answers mind you my car was just recorded the day before this oil change for a completely different reason so when I ran back the video and noticed the piece is where on my car now they aren’t after this oil change told me a whole lot that they’re taking my car apart, destroying little pieces just for me to have to bring it back and pay for services that was not necessary or needed, so I no longer want them to work on my car at all. Next, I went there to inquire about a new car and they’re running my Social Security number for credit checks on cars. I am not interested in and I specifically stated this is the only car I want. How much does it cost? Would it be better if I do it this way cash out on most of the car and finance the rest like what would be my best option for this one particular car and they kept pushing me to get something that I did not want until I left just to get all the notifications that they’re running my numbers for other cars that I have no interest in year make and model. The Nissan dealership on Essington is a big no-no for me. They try to make me look like I was crazy, but when I walk in there with the video that was done on my car the day before for other reasons and how my car was when they returned it back to me after a normal oil change only they cannot give me an explanation for things that they did to my car. Like why are you taking pieces off my back tire if I’m only getting an oil change why are you taking certain pieces off of my engine that has nothing to do with an oil change mind you this is something I am now going to school for so of course I’m noticing the changes that you’re doing on my car that’s unnecessary. They don’t expect these things from a woman and feel like they can destroy damage and charge you up because they think you’re not paying attention. More

by latashajackson04 Verified Customer Verified Customer

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They treated very well and I received excellent service. And will definitely be back, and also recommend them to my friends. And will definitely be back, and also recommend them to my friends. More

by Dllanders69 Verified Customer Verified Customer

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The price for an alternator was $1800 double the price of my regular mechanic shop who does an awesome job on my car ! Prices are unreasonable for the average person and my car is a 2016 my regular mechanic shop who does an awesome job on my car ! Prices are unreasonable for the average person and my car is a 2016 More

by ttenty Verified Customer Verified Customer

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The service dept is awesome! !! They always take good care of me. They are very courteous and professional. Dwayne and the rest of the team are wonderful to deal with. !! They always take good care of me. They are very courteous and professional. Dwayne and the rest of the team are wonderful to deal with. More

by lisa.devine-darney Verified Customer Verified Customer

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Great customer service. This is the 5th Nissan that I have purchased from this dealership. This is the 5th Nissan that I have purchased from this dealership. More

by yking27 Verified Customer Verified Customer

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Service customer for 8 years, good service, fair (not cheap) prices, good staff and capable mechanics. I also got a good deal on my new car. cheap) prices, good staff and capable mechanics. I also got a good deal on my new car. More

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I've been a lifelong Nissan owner, and I have to admit that visiting a dealership was never something I looked forward to and avoided. But Chapman Nissan has completely changed that for me. I've been co that visiting a dealership was never something I looked forward to and avoided. But Chapman Nissan has completely changed that for me. I've been coming here consistently for well over six years, and every visit has been a great experience. The team(s) is always professional, knowledgeable, and informative, and they have a wonderful sense of humor that makes the experience enjoyable. It's refreshing to work with people who genuinely care about their customers and their team members. I highly recommend Chapman Nissan, Essington location! More

by TinsleyTM Verified Customer Verified Customer

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This was a very pleasant experience. I was able to get all of my needs met and the staff was very helpful, they answered all of my questions and gave me the guidance I needed. They were I was able to get all of my needs met and the staff was very helpful, they answered all of my questions and gave me the guidance I needed. They were also super professional and I look forward to working with this team in the future. . More

by shekeidahall Verified Customer Verified Customer

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Excellent customer service. , Dwayne Thomson was great! Service time was excellent. Chapman Nissan is the best! , Dwayne Thomson was great! Service time was excellent. Chapman Nissan is the best! More

by jam1245 Verified Customer Verified Customer

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