Dwayne Thompson

Chapman Nissan responded

Thank you for your wonderful 5-star review! We're honored that you chose Chapman Nissan again and that Warren provided you with another professional and friendly experience. Repeat customers are the greatest compliment we can receive. We're also pleased to hear that our service team continues to provide the same friendly and professional care you've come to expect. We'll be sure to share your kind words with Warren Crooks, Daniel Ricciardi, and the entire team. Thank you for your continued trust and loyalty to Chapman Nissan. We look forward to serving you for many years to come! Lincoln Overholtzer Owner Loyalty Manager Chapman Nissan

Chapman Nissan responded

Thank you for your outstanding 5-star review, Jill! We are honored that your first visit to Chapman Nissan was the best service experience you've had in years. Hearing that you felt like family from the moment you scheduled your appointment until you drove away is exactly the experience we strive to provide every customer. We're especially glad that speaking with a live person made a positive first impression and that Dwayne Thompson helped make your visit exceptional. We'll be sure to share your kind words with Dwayne and the rest of our team. Thank you for choosing Chapman Nissan for your service needs. We truly appreciate your recommendation and look forward to welcoming you back for many years to come! — Lincoln Overholtzer Owner Loyalty Manager Chapman Nissan

Chapman Nissan responded

Thank you so much for your amazing 5-star review! Your kind words truly mean the world to us. We're honored that you trust us with your vehicle and that you feel like part of the Chapman Nissan family. Providing professional service while treating every customer with care and respect is exactly what we strive for. Thank you for recognizing Keane, Kevin, and the entire team. And on a personal note, thank you for your incredibly kind compliment—it is truly appreciated! Customers like you make what we do so rewarding. We sincerely appreciate your loyalty and look forward to serving you for many years to come! Lincoln Overholtzer Owner Loyalty Manager Chapman Nissan

Chapman Nissan responded

Thank you for your wonderful 5-star review and your continued loyalty! It means so much to hear that you've consistently received excellent service from our team on Essington Avenue. Knowing that you wouldn't think of going anywhere else is one of the highest compliments we could receive. We'll be sure to share your kind words with Kevin Lambert, Dwayne Thompson, and the entire Chapman Nissan team. Thank you for your trust and continued confidence in us. We look forward to serving you for many years to come! Lincoln Overholtzer Owner Loyalty Manager Chapman Nissan

Chapman Nissan responded

Thank you for your wonderful 5-star review! We truly appreciate your kind words and are delighted to hear that our team consistently treats your questions and concerns with respect. We want every customer to feel comfortable and confident, and we're glad you've never felt that any question was unimportant. Knowing that you feel our team genuinely cares means a great deal to us. Thank you for placing your trust in Chapman Nissan. We value your business and look forward to continuing to provide you with exceptional service for years to come! Lincoln Overholtzer Owner Loyalty Manager Chapman Nissan

Chapman Nissan responded

Thank you for your loyalty and for your wonderful 5-star review, Ingrid! We are honored that you've chosen Chapman Nissan for three vehicle purchases and have trusted us with your maintenance needs over the years. We're especially pleased to hear that Dwayne and Johnny provided excellent care during your recent inspection and repairs. Our team takes great pride in delivering helpful, professional service, and it's rewarding to know they made your experience a positive one. Thank you for your continued confidence in Chapman Nissan. We truly appreciate your business and look forward to serving you for many years to come! Lincoln Overholtzer Owner Loyalty Manager Chapman Nissan

Chapman Nissan responded

Thank you for your continued trust and for sharing your 5-star experience! We're honored to hear that you've consistently received great service and quality workmanship from our team. Your kind words mean a lot to us, and we'll be sure to recognize Dwayne Thompson and the entire Chapman Nissan team for their dedication to providing exceptional customer care. We truly appreciate your loyalty and look forward to serving you again in the future! — Lincoln Overholtzer Owner Loyalty Manager Chapman Nissan

Chapman Nissan responded

Thank you for bringing this to our attention, Lisa. We sincerely apologize that your experience did not meet the level of service and communication you expected and deserved. Being treated with respect, kept informed throughout the process, and receiving knowledgeable guidance are fundamental parts of the customer experience we strive to provide. We regret that you felt your concerns were met with disregard and that our communication fell short. Please know that your feedback has been shared with our management team for review and coaching opportunities. We appreciate you taking the time to share your experience, as it helps us identify areas where we need to improve. We value your business and hope to have the opportunity to restore your confidence in Chapman Nissan in the future. — Lincoln Overholtzer Owner Loyalty Manager Chapman Nissan