Daniel Rodriguez | Page 6

Volkswagen Marin responded

Thank you, Karen, for your wonderful review of Volkswagen Marin. We’re thrilled to hear Alma provided such professional and helpful service throughout your 80,000-mile maintenance visit. It’s especially rewarding to know the communication from both Alma and our technicians left you feeling confident and well informed about your vehicle’s care. Delivering trustworthy Volkswagen service and long-term customer support is always our goal, and we truly appreciate your support of Volkswagen Marin. We look forward to welcoming you back in the future.

Volkswagen Marin responded

Thank you, Marc, for your kind review of Volkswagen Marin. We’re delighted to hear our service team continues to provide helpful guidance focused on both your current Volkswagen service needs and long-term vehicle care. Delivering knowledgeable, transparent, and customer-focused Volkswagen service is always our goal, and we truly appreciate your continued support of Volkswagen Marin.

Volkswagen Marin responded

Thank you, Alan, for your kind review of Volkswagen Marin. We’re delighted to hear your vehicle was serviced quickly and efficiently with no issues throughout the process. It’s also great to know our online scheduling tool made booking your appointment easy and that Daniel provided excellent communication and customer care during your visit. Delivering convenient, dependable Volkswagen service is always our goal, and we truly appreciate your support of Volkswagen Marin.

Volkswagen Marin responded

Thank you, Mona, for your 5-star review of Volkswagen Marin. We’re thrilled to hear Daniel went above and beyond with creative, resourceful solutions to resolve your issue efficiently while saving you money. Delivering exceptional, customer-focused Volkswagen service is always our goal, and we truly appreciate your kind words.

Volkswagen Marin responded

Steve, we’re sorry to hear about your experience and understand how frustrating poor communication, delays, and incomplete work can be. This is not the level of Volkswagen service we strive to provide. Your feedback is important and will be shared with our team as we work to improve communication, efficiency, and overall service quality. Please reach out to our Service Manager, Shawn Matteoli, at smatteoli@indigoautogroup.com at your earliest convenience.

Volkswagen Marin responded

Thank you, Renato, for your 5-star review of Volkswagen Marin. We’re glad to hear you experienced honest, professional service and fast, organized care. Delivering a smooth and trustworthy Volkswagen experience is always our goal.

Volkswagen Marin responded

Thank you for your 5-star review of Volkswagen Marin. We’re glad to hear Daniel provided an honest and thoughtful approach to your vehicle’s service needs without over-recommending. Delivering transparent, customer-focused Volkswagen service, along with convenient options like Lyft assistance, is always our goal.

Volkswagen Marin responded

Thank you for your feedback, Mike. We’re glad to hear your service advisor continues to provide honest, transparent communication and takes great care of you at VW Marin. It’s also great to know the service video updates added value to your experience. Delivering a clear, trustworthy, and modern Volkswagen service experience is always our goal, and we truly appreciate your continued trust!

Volkswagen Marin responded

Thank you for your feedback, Jim. We’re thrilled to hear Daniel provided all-star service and delivered a great customer experience. At Volkswagen Marin, providing professional, attentive, and high-quality service is our priority, and we truly appreciate your support!

Volkswagen Marin responded

Thank you for your feedback, Ann. We’re glad to hear you feel confident trusting Volkswagen Marin with your vehicle and that our team has earned your trust through efficient and reliable service. Providing a genuine, transparent, and high-quality experience is always our priority, and we truly appreciate your continued support!