The most efficient maintenance I've ever received on a
vehicle. Daniel is informative the whole way through and leaves no questions unanswered.
vehicle. Daniel is informative the whole way through and leaves no questions unanswered.
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by tayla46
Service Price Transparency
Mar 16, 2026 -
Volkswagen Marin responded
Thank you for the great feedback. We’re glad to hear your maintenance visit was so efficient and that Daniel kept you informed throughout the process while making sure all your questions were answered. Our team at Volkswagen Marin truly appreciates your support and looks forward to helping you again in the future!
My Volkswagen Marin service advisor Daniel, and the whole
team there, are top notch. Satisfied customer for many years now!
team there, are top notch. Satisfied customer for many years now!
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by Ann Rapp
Service Price Transparency
Mar 16, 2026 -
Volkswagen Marin responded
Thank you for your continued support over the years. We’re thrilled to hear that Daniel and the entire team at Volkswagen Marin have consistently provided top-notch service. Loyal customers like you mean a great deal to us, and we truly appreciate you trusting our team with your vehicle. We look forward to seeing you again at your next visit.
Daniel was awesome and went above and beyond to satisfy a
first time customer. Will definitely return for future service. Kudos.
first time customer. Will definitely return for future service. Kudos.
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by Danpoore
Service Price Transparency
Mar 11, 2026 -
Volkswagen Marin responded
Thank you for the great review! We're glad to hear Daniel went above and beyond to make your first visit a positive one, and we appreciate you choosing Volkswagen Marin. We look forward to welcoming you back for future service!
Great service!
Very friendly, professional and efficient! Actually makes taking your car in for a service a pleasure.
Very friendly, professional and efficient! Actually makes taking your car in for a service a pleasure.
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by michaelb.1503
Service Price Transparency
Mar 11, 2026 -
Volkswagen Marin responded
Thank you for the great review! We're glad to hear your service visit at Volkswagen Marin was friendly, professional, and efficient, and that it made your maintenance experience genuinely enjoyable. We appreciate you choosing us and look forward to seeing you next time
Good and friendly service.
Daniel reminded me of any work needed to be done before the warranty expires.
Daniel reminded me of any work needed to be done before the warranty expires.
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by Ali Vanek
Service Price Transparency
Feb 24, 2026 -
Volkswagen Marin responded
Thank you, Ali, for sharing your experience with Volkswagen Marin! We’re glad to hear that you received good, friendly service and that Daniel took the time to review any upcoming maintenance needs before your warranty expires. Providing clear, proactive communication is a key part of ensuring our guests feel confident and well‑informed, and we appreciate your kind feedback. We look forward to assisting you again at your next visit!
Great place to have a car serviced at , friendly
knowledgeable staff , great amenities , service done in timely manner, car was cleaned after service
Advisor explained what was done and the full h
knowledgeable staff , great amenities , service done in timely manner, car was cleaned after service
Advisor explained what was done and the full health of the car
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by adel_jfk
Service Price Transparency
Feb 24, 2026 -
Volkswagen Marin responded
Thank you for sharing your experience with Volkswagen Marin! We’re thrilled to hear that our service department provided a great overall experience, from our friendly, knowledgeable staff and comfortable amenities to timely service and a freshly cleaned vehicle. It’s wonderful to know that your advisor took the time to thoroughly explain the work performed and review your car’s full health report. We truly appreciate your feedback and look forward to assisting you again at your next service visit!
For the last 6 years I’ve delt with VW dealership in San
Rafael and the team there are all miserable, and borderline rude. Ryan O’Sullivan was my first meet and greet when dropping off my car and I hope for
Rafael and the team there are all miserable, and borderline rude. Ryan O’Sullivan was my first meet and greet when dropping off my car and I hope for his sake he has another gig, communicating, smiling and walking with pride are not his strengths. He could care less about me, my car, or his job for that matter. Daniel, who was my mechanic, was nice via text, however, he sent me a video of my tires, and not only can I not hear him or understand the purpose of the video, but he forgot to put back my tire caps, so that’s something else I will need to address. Also, I stressed to the nice representative via phone that I was having issues with my windshield wipers, I was told by Ryan that my concerns were on record. I informed the VW that my wipers go off all the time and it drives me nuts and that my new wipers don’t seem to work. When picking up my car, Ryan said there was nothing wrong with my wipers. I live 1.7 miles away from the dealership and in that amount of distance my wipers went off 11 times, and my wipers still don’t work, so needless to say I’m beyond grateful for RainX, or else I wouldn’t be able to drive in this rain.
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by e_coplin
Service Price Transparency
Mar 25, 2026 -
Volkswagen Marin responded
Thank you for sharing your experience. We’re very sorry to hear about the communication concerns and unresolved windshield wiper issue during your recent visit to Volkswagen Marin. This is not the level of professionalism or thorough Volkswagen service we strive to provide. We would appreciate the opportunity to re-inspect your vehicle and address the tire caps and wiper concerns promptly. Please contact our Service Manager, Shawn Matteoli, at smatteoli@indigoautogroup.com, directly so we can work toward a proper resolution and restore your confidence in our dealership.
Alma was quick , great and efficient at her job and the
whole service was excellent.
whole service was excellent.
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by johnwilliamgallagher
Service Price Transparency
Feb 20, 2026 -
Volkswagen Marin responded
Thank you for your kind feedback and for choosing Volkswagen Marin! We’re thrilled to hear Alma provided quick, efficient service and that your overall experience was excellent. Delivering professional, streamlined Volkswagen service is always our goal, and we truly appreciate your support.
Everyone at Marin VW was a pleasure to work with during
recent warranty work. They all went above and beyond to make my experience a great one.
recent warranty work. They all went above and beyond to make my experience a great one.
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by richard
Service Price Transparency
Feb 24, 2026 -
Volkswagen Marin responded
Thank you, Richard, for sharing your experience with Volkswagen Marin! We’re delighted to hear that everyone on our team made your recent warranty visit smooth, positive, and truly exceptional. Going above and beyond for our guests is what we strive for every day, and it means a great deal to know you felt well cared for throughout the process. We appreciate your feedback and look forward to assisting you again in the future!
We are on car 5 or 6 with VW Marin and we’ve never had
any issues, both sales and service. One of our cars went in for calibration with the body shop and Daniel, who I always work with, took care of the 7
any issues, both sales and service. One of our cars went in for calibration with the body shop and Daniel, who I always work with, took care of the 70K service and one other issue while the car was in the shop, saving me an extra trip and saving me time. All the people at the dealership are super friendly and I plan on taking care of my cars needs here, and no place else! 10/10!
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by GraceLee
Service Price Transparency
Jan 14, 2025 -
Volkswagen Marin responded
Thank you, Grace, for your loyalty and amazing review! We’re honored to have been part of your car-buying journey for 5 or 6 cars. We’re so glad Daniel and the rest of the team consistently provide excellent service and save you time with thoughtful care. Your 10/10 rating means the world to us, and we look forward to continuing to take care of all your car needs!