Danielle Brown
Danielle Brown at Bob Penkhus Volkswagen

Danielle Brown | Page 3

Volvo Service Advisor

Bob Penkhus Volkswagen

1101 Motor City Dr
Colorado Springs, CO 80905

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rated
96 Reviews

Dealership Experience

3 yrs, 8 mos

Languages Spoken

English English

not yet
rated

96 Reviews

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96 Reviews of Danielle Brown

August 16, 2023

Dealership Rating
Employee Rating

The service was good. The prices were too high Having a loaner car was great More

by Chandler.w.sparks
Recommend Dealer
Yes

Other Employees Tagged: Danielle Brown

Aug 18, 2023

Bob Penkhus Volkswagen responded

Chandler, we appreciate the honest feedback!

August 11, 2023

Dealership Rating
Employee Rating

Issue was resolved well and customer service exceeded my expectations. While I hope to not have to see them I’m thankful for how they handled everything. More

by ADAM@ADAMLWADE.COM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chris Sherban

Aug 11, 2023

Bob Penkhus Volkswagen responded

We appreciate that, Adam! Come see us again for any future service needs!

August 02, 2023

Dealership Rating
Employee Rating

Professional with fair pricing. Mechanics are knowledgeable and thorough Staff is we'll trained and communicates clearly with the customer More

by RUTHGULLIVER
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Aug 02, 2023

Bob Penkhus Volkswagen responded

Ruth, thank you for trusting us with your Volvo. We're so glad you how found our service department to be helpful for you.

August 02, 2023

Dealership Rating
Employee Rating

Great place they were fantastic helped allot thanks a million Bryan was wonderful love our car More

by FOXYFISHIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Shay Galvan, Justin Brant, Andrew Cossman, Aaron Evans , Seth Confer, Brian Dorcey, Sean Heuertz, Megan Jung, Chris Sherban

Aug 02, 2023

Bob Penkhus Volkswagen responded

Thank you for the five stars! We're so happy to hear you enjoyed your visit with us.

July 29, 2023

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Employee Rating

Everything worked great she gave me some outstanding advice on how to handle an issue that I thought I had with my Volvo. I really appreciated her suggestion.. thank you and that type of service is why More

by Dr Armand Boudreau
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes
Jul 31, 2023

Bob Penkhus Volkswagen responded

We appreciate you, Dr. Boudreau! Thank you for trusting us with your Volvo.

July 28, 2023

Dealership Rating
Employee Rating

Danielle was great. She is a good communicator and was able to provide me the exact service I needed in a prompt and professional manner. More

by kevinridley22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 28, 2023

Bob Penkhus Volkswagen responded

We appreciate the 5-star review, Kevin! We're so happy to hear you enjoyed your visit with Danielle.

July 27, 2023

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Employee Rating

Seemed very friendly. What I appreciated most was that they solved the issue I was having with my car. No problems since they worked on it. Another dealership in Littleton More

by Celiajreed
Service Price Transparency
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Service Communication
Recommend Dealer
Yes
Jul 28, 2023

Bob Penkhus Volkswagen responded

We're honored to have been able to service your vehicle and so happy to hear you had a great experience with us. Thank you, Celia!

July 26, 2023

Dealership Rating
Employee Rating

I have found my dealership. I will return again and again, from wherever I travel, because I trust these people. Trust is a precious commodity not easily won, but Justin Brant a More

by THEBUSHEYS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Shay Galvan, Justin Brant, Andrew Cossman, Aaron Evans , Seth Confer, Brian Dorcey, Sean Heuertz, Chris Sherban

Jul 26, 2023

Bob Penkhus Volkswagen responded

Thank you so much for the 5-star review! We appreciate your business and support. It's our pleasure to serve you.

July 21, 2023

Dealership Rating
Employee Rating

Not willing to go above and beyond for their customers. I recommend finding a different Volvo shop and have them work on you car. More

by D
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
No
Jul 21, 2023

Bob Penkhus Volkswagen responded

Dear Customer, Thank you for informing us of your situation. As our valued customer, we truly appreciate your feedback. On behalf of the Service Team here at Bob Penkhus Motor City, we are very sorry to learn that you had a poor experience. We strive to meet high expectations, and I’m disappointed to hear that we missed the mark. Our team of Master Elite technicians is built on a foundation of transparency and integrity, and we never want our customers to question that. I would welcome the opportunity to speak with you in more detail about your visit. Please feel free to contact me at 719-785-9615 if you would like to discuss this matter further and so that I can help make things right. Again, we are sorry for your less-than-excellent service experience. Thank you for being a Bob Penkhus customer and for taking the time to reach out. I sincerely hope to hear from you soon. Respectfully, Bud Hall Service Manager 719-785-9615

July 19, 2023

Dealership Rating
Employee Rating

My first time visiting this dealership for service. All around a great experience. Comfortable waiting area. Friendly people. More

by thavko
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Eric

Jul 19, 2023

Bob Penkhus Volkswagen responded

Thank you for the five-star review! We're so glad you were comfortable for your service visit!

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