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Danielle Brown
Danielle Brown at Bob Penkhus Volkswagen

Danielle Brown | Page 4

Volvo Service Advisor

Bob Penkhus Volkswagen

1101 Motor City Dr
Colorado Springs, CO 80905

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96 Reviews

Dealership Experience

3 yrs, 8 mos

Languages Spoken

English English

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rated

96 Reviews

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96 Reviews of Danielle Brown

July 15, 2023

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Employee Rating

I asked to have the suspension checked. That did not happen. Why 15 min words? That's just plain stupid. More

by Paulkrcma
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jul 17, 2023

Bob Penkhus Volkswagen responded

Dear Paul, Thank you for informing us of your situation. As our valued customer, we truly appreciate your feedback. On behalf of the Service Team here at Bob Penkhus Motor City, we are very sorry to learn that you had a poor experience. We strive to meet high expectations, and I’m disappointed to hear that we missed the mark. Our team of Master Elite technicians is built on a foundation of transparency and integrity, and we never want our customers to question that. I would welcome the opportunity to speak with you in more detail about your visit. Please feel free to contact me at 719-785-9615 if you would like to discuss this matter further and so that I can help make things right. Again, we are sorry for your less-than-excellent service experience. Thank you for being a Bob Penkhus customer and for taking the time to reach out. I sincerely hope to hear from you soon. Respectfully, Bud Hall Service Manager 719-785-9615

July 09, 2023

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Employee Rating

Appreciate the honesty and help Chris provides when getting my car serviced. Also appreciate that no one is too busy to help out, when Chris wasn’t available another service person was happy to help. More

by BUTTLER.DONNY3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chris Sherban

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Jul 10, 2023

Bob Penkhus Volkswagen responded

Donny, thank you for your review! We are so glad you felt helped during your visit!

July 08, 2023

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Employee Rating

Danielle knows our vehicle and all its issues. She communicates well any issues found when work is being done and our options. She helps explore payments to help reduce our cost when possible. More

by MIKE.SARGENT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jul 10, 2023

Bob Penkhus Volkswagen responded

Mike, we're so glad to hear you enjoyed your visit with Danielle! We appreciate you trusting us with your Volvo!

July 08, 2023

Dealership Rating
Employee Rating

I'm not a big fan of dealerships but Bob Penkus Volvo provides the best service especially with Danella as my service advisor More

by STKYNG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jul 10, 2023

Bob Penkhus Volkswagen responded

We're so glad you had a positive experience with Danella and our service team! Thanks for the five stars!

July 07, 2023

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Employee Rating

Best service ever thanks so much! ! We have 2 cars and take them both there cause we love it More

by MEMAG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Justin Brant

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Jul 07, 2023

Bob Penkhus Volkswagen responded

Thanks for trusting us to service your vehicles! We appreciate you!

July 04, 2023

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Employee Rating

Serve our needs and professional! We will come back again for any future needs. Thank you! More

by Love Volvo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jul 05, 2023

Bob Penkhus Volkswagen responded

It's our honor and pleasure to serve you! Thanks for the five stars!

July 02, 2023

Dealership Rating
Employee Rating

Kept waiting, dishonest about price, no one texted me back regarding the light left on the dash. Not impressed. More

by Madison.fetterhoff
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Report | Print
Jul 03, 2023

Bob Penkhus Volkswagen responded

Dear Madison, Thank you for informing us of your situation. As our valued customer, we truly appreciate your feedback. On behalf of the Service Team here at Bob Penkhus Motor City, we are very sorry to learn that you had a poor experience. We strive to meet high expectations, and I’m disappointed to hear that we missed the mark. Our team of Master Elite technicians is built on a foundation of transparency and integrity, and we never want our customers to question that. I would welcome the opportunity to speak with you in more detail about your visit. Please feel free to contact me at 719-785-9615 if you would like to discuss this matter further and so that I can help make things right. Again, we are sorry for your less-than-excellent service experience. Thank you for being a Bob Penkhus customer and for taking the time to reach out. I sincerely hope to hear from you soon. Respectfully, Bud Hall Service Manager 719-785-9615

June 30, 2023

Dealership Rating
Employee Rating

People seem to be intimidated by perceived "dealer prices, but I've always been treated well here. More

by RCAWOODWORTH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Jul 03, 2023

Bob Penkhus Volkswagen responded

Thank you so much for the 5-star review! We appreciate it!

June 30, 2023

Dealership Rating
Employee Rating

I’ve been very happy with the service at Bob Penkus. When they haven’t been able to come to resolution, they have not charged for the service. More

by melgrimes
Service Price Transparency
Recommend Dealer
Yes

Other Employees Tagged: Andrew Cossman

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Jun 30, 2023

Bob Penkhus Volkswagen responded

We regret that we haven't been able to provide a resolution for you, but we are so grateful for your patience and your business. Thank you!

June 29, 2023

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Employee Rating

I had vowed since 1995 to never use Penkhus again. However, I decided to change my mind. Surprisingly the team today is totally professional and very accommodating. Penkhus screwed me on some work in More

by cprkj79
Service Price Transparency
Recommend Dealer
Yes
Report | Print
Jun 30, 2023

cprkj79 responded

You posted my truth. Makes you an operation that relies on transparency. I’m sold I will be back

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