Danielle Morales

Disappointing Experience at Stivers Ford of Birmingham – Poor Communication and Broken Promises: On May 30, 2025, I purchased an F-150 Lightning from Stivers Ford in Birmingham, and my experience has b Poor Communication and Broken Promises: On May 30, 2025, I purchased an F-150 Lightning from Stivers Ford in Birmingham, and my experience has been extremely disappointing due to unmet promises, miscommunication, and poor follow-through from management. Home Charger Installation Issues: From the beginning, I made it clear to the sales team (Daniel Willis and his manager Ali Moran) that I needed a home charger installed as soon as possible due to living in a rural area. They assured me it would be completed within 7–14 business days. However, a few days after the sale, the service department informed me there was a 3–4 month backlog for installations—a significant discrepancy that should have been disclosed upfront. The coordination problems worsened when management arranged for an installer to contact me, but I never received the required email from Ford to get the charger. Without this email, the installer cannot proceed, making the entire scheduling process pointless. This demonstrates poor coordination between the dealership and Ford’s systems. Management’s Inadequate Response: Despite multiple attempts to reach the sales team and management (including floor manager Kelly), I have received no direct response to my reasonable solution: I offered to purchase the charger myself and arrange installation, with Stivers reimbursing both costs. Instead of addressing my proposal, they only sent text updates about contacting Ford corporate and forwarded copies of emails to Ford. As a customer, I should not be caught in the middle of disputes between the dealership and manufacturer. When I warned that lack of response would lead me to contact Ford corporate, the Better Business Bureau, and post reviews, they still failed to respond, forcing me to follow through on that warning. Additional Product Issues: Beyond the charger problem, I ordered several accessories with my purchase: - Hard tonneau cover: Wrong model delivered, and installed! - All-weather floor mats: Received standard cloth mats instead - Bed liner: Correctly installed (outsourced) These errors occurred because the sales team placed incorrect orders, further demonstrating their lack of attention to detail. One Bright Spot: Danielle Morales in the service department deserves recognition for being professional, apologetic, and genuinely helpful. She promised to order the correct hard cover and arrange home installation to replace the wrong one. I hope the service department follows through on her commitment. Bottom Line: Stivers Ford’s sales team overpromised and underdelivered, while management failed to honor commitments or even acknowledge proposed solutions. The pattern of miscommunication and poor follow-through suggests systemic issues with their customer service processes. I cannot recommend Stivers Ford of Birmingham if you value honest communication, reliability, and professional customer service. Consider other dealerships that can deliver on their promises. I will update this review if the remaining issues are resolved satisfactorily. More

by MMORSY Verified Customer Verified Customer

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It is a great dealership. Very clean and well maintained. The people was very helpful. Overall great service. Very clean and well maintained. The people was very helpful. Overall great service. More

by bwebster47 Verified Customer Verified Customer

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The experience with Cassandra and the whole team was an absolute great experience they made sure to keep me updated on my vehicle and never missed a beat with making sure I was completely taken care of. absolute great experience they made sure to keep me updated on my vehicle and never missed a beat with making sure I was completely taken care of. More

by EVIEGIRLSGIGI23 Verified Customer Verified Customer

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The shop very clean and the staff very friendly and professional very detail about what was going on with my vehicle would recommend to others people to have their car to be serviced professional very detail about what was going on with my vehicle would recommend to others people to have their car to be serviced More

by FELICIAWILLIAMS156 Verified Customer Verified Customer

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Ethan and Ali both worked very hard to earn my business. The were both very professional , understanding, and went the extra mile to make the deal work for everyone. The were both very professional , understanding, and went the extra mile to make the deal work for everyone. More

by PKYLE Verified Customer Verified Customer

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Took my F-150 in for an oil change with The Works, and I couldn’t be more impressed with the service at Stivers Ford. Not only was everything done quickly and professionally, but they also went above and be couldn’t be more impressed with the service at Stivers Ford. Not only was everything done quickly and professionally, but they also went above and beyond by purchasing a special wheel nut adaptor just to safely remove my custom wheels for the tire rotation. That kind of attention to detail and customer care is rare these days. Highly recommend! More

by dmason2345 Verified Customer Verified Customer

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It was a pleasure to work with the staff at Stivers Ford. The purchase process was straight forward and Carter Wynn, my sales representative was awesome. The purchase process was straight forward and Carter Wynn, my sales representative was awesome. More

by GOTGAS Verified Customer Verified Customer

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What started as a relatively basic repair turned into a multi-week saga requiring repeated returns to have rework done. Over-all workmanship was sloppy and simply not professional. multi-week saga requiring repeated returns to have rework done. Over-all workmanship was sloppy and simply not professional. More

by Mike Fisher Verified Customer Verified Customer

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The bedliner looks great. It was done in a timely manner and we were informed when to pick it up. Everything worked out perfect thank you It was done in a timely manner and we were informed when to pick it up. Everything worked out perfect thank you More

by FRED.BARBAROSSA Verified Customer Verified Customer

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This is my favorite dealership, not that I had one before. They have the good people and do the good job. before. They have the good people and do the good job. More

by EDWILLYUMS Verified Customer Verified Customer

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