Danny Larsen | Page 9

Worst customer service Iv ever experienced !! I bought a used ford truck from tenvoorde a while back only because it was the color and options I wanted, sales rep Dan was pushy and eager to finish I bought a used ford truck from tenvoorde a while back only because it was the color and options I wanted, sales rep Dan was pushy and eager to finish up the sale with me avoiding questions and pushing me for time, after getting home for a few days I found several issues with the truck so I called back and Dan said he would talk to his manager about the issues and get back to me acting as if it was such an inconvenience for him, a week goes by and I hear nothing so I call the sales manager Chad, he says very sorry about this we agreed that the few parts I was complaining about would be sent to me in the mail so I could replace them, again a week goes by and I get nothing so I call back to leave Chad a voice mail again to have no call returned to me about my parts, it would be one thing to say sorry were aren’t covering those broken parts but Chad very clearly stated he would get those in the mail for me right away than didn’t do it so why tell me you would send them in the first place if you weren’t planning to, I than gave one last attempt by calling store manager David and upon his non answer left yet another voicemail about my experience only to have an additional 2 weeks go by with no response. How terrible is it to be ignored by your sales rep, the sales manager and the manager of the entire dealership over what they said they would send to me in the first place, after spending 31 grand with them and not being able to get my 50-100 dollars worth of stuff from them I find it to be ridiculous, clearly they are a take your money and run kind of business who cares nothing about customer satisfaction. In fact I’m rather convinced that after buying this “certified truck” that’s supposed to be so new-like and perfect because of the inspection process that it goes through for the lifetime warranty that they don’t even do the inspection In the first place, it would seem in my case they just say it’s Inspected as good and send it over so the warranty can be validated and put it on the lot making all problems the warranty companies at that point. I will never return to tenvoorde and I would recomend no one to go there!! More

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We received a letter regarding early lease return options We purchased a new Escape, which is our 4th one from this dealer. We were charged for the remaining payments on the lease. We did not benefit from bri We purchased a new Escape, which is our 4th one from this dealer. We were charged for the remaining payments on the lease. We did not benefit from bringing our Escape in early. The letter we got made it sound like there would be no penalty for ending the lease early. We were disappointed in the way our purchase of the new car was handled. We are not feeling good about the deal that we got. More

by MORIS.GREEN Verified Customer Verified Customer

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NO PRESSURE SALES! Dan Larson was fantastic! No pressure what so ever. We both have stupid crazy work schedules and never know till last min if or when we can do somethi Dan Larson was fantastic! No pressure what so ever. We both have stupid crazy work schedules and never know till last min if or when we can do something. Dan worked it out evertime he never bugged us to come in and sign anything he just gave us there BEST price right away no wheeling and dealing we just don't have time for that. I bet it took us couple months before we could actually get back in to order our truck. And like I said he wasn't calling every 2 days saying o if you sign now we can get you a free shirt ect.ect. I'm not sure if anyone hates negotiating dealers more then me!!!! We are loving this truck so much already I'm already thinking of ordering another one For me here in a couple years. And yes I'll be going back to these guys I don't have time to waste with other dealers and they did everything 110%. Now I hope if we have any kinda issues with this truck there service department will be top knotch also!!!! So see ya in a couple years Dan Larson thanks a bunch! hope you get out camping this year! More

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2019 fusion Working with Dan Larson has been a easy and enjoyable experience, this is are 3 car we have leased from him all have met are needs thinks Dan and te Working with Dan Larson has been a easy and enjoyable experience, this is are 3 car we have leased from him all have met are needs thinks Dan and tenvoorde ford More

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New 2019 Ford Edge It was wonderful experience nice salesman to work with Dan Larsen Gene Erickson both ere great Dan was very kind to show a lot technology things tha It was wonderful experience nice salesman to work with Dan Larsen Gene Erickson both ere great Dan was very kind to show a lot technology things thanks alot More

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Excellent service from Dan Larsen. Our company has purchased at least a dozen vehicles from Dan Larsen at Tenvoorde Ford. Many of our employees conact Dan for their personal vehicles as Our company has purchased at least a dozen vehicles from Dan Larsen at Tenvoorde Ford. Many of our employees conact Dan for their personal vehicles as well. He is always professional and learns what your needs are and remembers them. He is always going out of his way to make the purchase smooth and is always willing to answer follow up calls. More

by mark Verified Customer Verified Customer

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Left the dealership happy. Walked in to dealership needing help. Dan greeted me. Found a nice truck at a fair price and bought it. Kolin was very helpful as well. Walked in to dealership needing help. Dan greeted me. Found a nice truck at a fair price and bought it. Kolin was very helpful as well. More

by rerut76 Verified Customer Verified Customer

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First new car Family dealerships are some of the best in my eyes. Coming here as a kid and seeing all the cars and people do their work made it easier to want to tr Family dealerships are some of the best in my eyes. Coming here as a kid and seeing all the cars and people do their work made it easier to want to try and buy a car once I got older. Dan Larsen was working here when I was young and the one that sold me this amazing car. He was super helpful, friendly and wasn’t pushy, or pressured me into anything. I felt very well cared for and everyone else was the same way. More

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Great. This is the 4th truck from them and i will continue d This is my 4th truck from Dan Larsen. He is the guy to go to. Friendly, professional and dedicated. They work woth people and never disappoint This is my 4th truck from Dan Larsen. He is the guy to go to. Friendly, professional and dedicated. They work woth people and never disappoint More

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Trade in Went in to check out a used F-150 and unexpectedly ended up taking it home that day. Great experience with everyone and it was smooth, quick and easy. Went in to check out a used F-150 and unexpectedly ended up taking it home that day. Great experience with everyone and it was smooth, quick and easy. Danny was quick to respond to emails and questions and setting me up with the test drive. More

by bryan621 Verified Customer Verified Customer

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