Danny Perez
Danny Perez at Hyundai of St Augustine
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Danny Perez | Page 2

Service Advisor

Hyundai of St Augustine

1111 Marketplace Dr.
St. Augustine, FL 32084

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4.7
41 Reviews
4.7

41 Reviews

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41 Reviews of Danny Perez

April 10, 2024

Dealership Rating
Employee Rating

EVERYTHING takes much longer than it should. It seems that it is always a minimum of 1 to 2 hours for the simplest thing like an oil change or picking up my car after being called to be advised More

by kurtebrown
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Danny Torres, Tunde O'Connor

Apr 10, 2024

Hyundai of St Augustine responded

My sincere apologies for the longer than expected wait times you have incurred. I appreciate the candid feedback as it is a valuable in our teams daily goal of improving as an organization. Our service director , Joe King, has been made aware of your concerns and he would be most appreciative if you could email him directly at joeking@hyundaiofstaugustine.org with more details on your most recent visits so that he may address your concerns. We sincerely appreciate your patience and understanding as we improve as an organization to better serve our valued guests such as yourself. Best Regards, Andrew DiFeo Owner/GM Hyundai of xx. Augustine

April 07, 2024

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Great to work with. I like the new service center. It is bright and roomy. More

by sean3235
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tunde O'Connor

Apr 07, 2024

Hyundai of St Augustine responded

Thank you so much for the kind words and 5 star rating. I am glad to hear you enjoy our new facility, we appreciate everyone's patience and understanding while we built our new facility that was much needed to better serve our valued guests such as yourself. We sincerely appreciate your loyalty to Hyundai of St. Augustine. Best Regards, Andrew DiFeo Owner/GM Hyundai of St. Augustine

March 16, 2024

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Employee Rating

Very nice dealership. Excellent service. Beautiful facilities Great people. I was very happy with this dealership. More

by DIANE237
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tunde O'Connor, Jonah Balaun

Mar 16, 2024

Hyundai of St Augustine responded

Thank you so much for the kind words and 5 star rating. We sincerely appreciate your loyalty to Hyundai of xx. Augustine . Best Regards, Andrew DiFeo Owner/GM Hyundai of xx. Augustine

March 02, 2024

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Employee Rating

"Absolute Awesome. " Organized, neat, clean, and enjoyed the smacks. Turn on some old NASCAR races and I'd feel right at home. More

by ARIES369
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 02, 2024

Hyundai of St Augustine responded

Thank you for the kind words and 5 star rating. I am glad to hear you enjoyed our waiting lounge, hopefully next time you visit there will be a NASCAR race running for you on our TV :) We sincerely appreciate your loyalty to Hyundai of xx. Augustine Best Regards, Andrew DiFeo Owner/GM Hyundai of xx. Augustine

March 01, 2024

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Employee Rating

Always great service whether buying or getting service. Love the personal attention. Will always buy Hyundai. More

by DADDYATT
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Mar 01, 2024

Hyundai of St Augustine responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Joe King Service Director

February 22, 2024

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Employee Rating

I've been to the service department several times for routine maintenance. Each time each time was the same. Courteous, helpful and friendly. The last two times that I was there Mirena Napier was my Serv More

by sunnybeach2022
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mirena Napier, Sylvester Moore

Feb 22, 2024

Hyundai of St Augustine responded

It's great to hear that Mirena, and our team were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Hyundai of xx. Augustine! Joe King Service Director

July 08, 2023

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Leon was amazingly well informed, easy to work with and went the extra mile to accommodate all my needs. The dealership is awesome and again they too went overboard to meet my every need 🤩👍 More

by Willy
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Cheryl Buck, Leon Levit , Marina is a very helpful and friendly service person. The best I’ve met😊

December 08, 2022

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Employee Rating

If it was my car I would have returned it. 23' Elantra with 2400 miles, TPMS light goes on, have my daughter bring the car to the dealer, 3 months old, under warranty you THINK, nope. Claims More

by Pizzaman316
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Dec 08, 2022

Hyundai of St Augustine responded

Our sincere apologies your Daughter's recent experience didn't exceed her expectations. Based on your review, the team went over the video of the vehicle being brought. It is inconclusive whether the mark was there prior to her bringing it in, so we will be replacing the trim piece at no charge. Thank you for your patience and understanding in the matter and we appreciate you bringing it to our attention. The Hyundai of St. Augustine service team

Dec 08, 2022

Pizzaman316 responded

What about the initial complaint saying my daughter damaged the tire and sensor. It’s always easy to blame someone else so there is no responsibility. I checked with another dealer and with no visible physical damage to the tire, rim or body of the car they would have covered it under warranty and recouped the tire price from the OEM.

Dec 08, 2022

Hyundai of St Augustine responded

Our apologies but based on the analysis of the service advisor and technician, the damage to the TPMS sensor was caused by impact which is not covered under warranty. The Hyundai of St. Augustine service team.

Dec 08, 2022

Pizzaman316 responded

That was his guess. My theory was that the TPMS sensor was installed incorrectly causing it to bulge into the tire and over time causing the sensor to break. There was NO sign of impact that could have caused that sensor to break without damaging the rim and there was no sign of external damage to the tire, i.e. scuffs or scrapes that validate his analysis.

March 23, 2021

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Employee Rating

The sales department is awesome but the service department is so horrible it makes me not want to buy another Hyundai. I wouldn’t return to the service department had I not pre-paid for the service More

by barrett.dg
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No

September 17, 2020

Dealership Rating
Employee Rating

Mr. King provided custom, personalized treatment. Blonde woman with glasses very pleasant, excellent customer service. Shuttle driver provided good customer service, fresh coffee and cold water. More

by SPARKSJD60
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Blonde woman with glasses very pleasant, excellent customer service. Shuttle driver provided good customer service, fresh coffee and cold water.

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