Danny Urso

Torrington Toyota responded

Thank you for your feedback. We appreciate your kind words about Dan and the service you received during the appraisal process. We would also like to clarify the situation regarding the Toyota RAV4. Due to the extremely high demand and limited inventory of incoming RAV4 allocations, we maintain a reservation waiting list for these vehicles. To secure a spot on that list, a deposit is required. Because a deposit was not placed, we were unable to reserve or hold a future allocation. As a result, the vehicle opportunity became available to another customer who was ready to secure their reservation. We understand how frustrating this situation can be and apologize for any disappointment or misunderstanding. Our goal is always to be transparent and fair with all customers while managing the high demand for these vehicles. We value your business and would welcome the opportunity to assist you in finding the right vehicle in the future. Thank you again for your feedback.

Torrington Toyota responded

We appreciate you recommending us and recognizing Gil and our sales team. It’s wonderful to hear you found everyone helpful, knowledgeable, and patient during the Tacoma purchase and paperwork. Enjoy your new Tacoma, and feel free to reach out if you need anything.

Torrington Toyota responded

Thank you for choosing us for your third Toyota Sienna lease. Gil and the team are delighted to hear you felt welcomed and appreciated our honest, friendly approach. We value your loyalty and look forward to helping you again soon.

Torrington Toyota responded

We’re thrilled you found our service reliable and courteous. Nick and the entire team enjoyed working on your Toyota Prius Prime. Thanks for the 5-star rating and for trusting us with your vehicle.

Torrington Toyota responded

It’s wonderful to know our team made your visit enjoyable. We’re glad your new Toyota RAV4 is delivering everything you hoped for. Reach out anytime if you have questions.

Torrington Toyota responded

It’s great to hear you’re loving your used Toyota Tacoma and that our sales team provided stellar service once more. We appreciate you recommending us to your friends.

Torrington Toyota responded

Congratulations on your new Toyota. We’re glad Tarek made your purchase process enjoyable. Thank you for sharing your experience.

Torrington Toyota responded

Hello George: We appreciate your honest feedback about your recent visit. We take our clients' comments seriously and would appreciate the chance to discuss your experience in more detail. Please reach out to us when you have a chance so we can discuss your concerns.