Nick Urso

Torrington Toyota responded

We appreciate you returning for Lexus ES 350 service. It’s great to hear our team has been courteous and professional each time. We look forward to your next visit.

Torrington Toyota responded

We appreciate your business and this review. We'd like to know more about your visit and where you feel we can improve in order to make your next visit a 5-star experience. If it's possible to discuss your experience in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. Thank you again for your input, and we hope to hear from you soon.

Torrington Toyota responded

Thank you for your feedback. We appreciate your kind words about Dan and the service you received during the appraisal process. We would also like to clarify the situation regarding the Toyota RAV4. Due to the extremely high demand and limited inventory of incoming RAV4 allocations, we maintain a reservation waiting list for these vehicles. To secure a spot on that list, a deposit is required. Because a deposit was not placed, we were unable to reserve or hold a future allocation. As a result, the vehicle opportunity became available to another customer who was ready to secure their reservation. We understand how frustrating this situation can be and apologize for any disappointment or misunderstanding. Our goal is always to be transparent and fair with all customers while managing the high demand for these vehicles. We value your business and would welcome the opportunity to assist you in finding the right vehicle in the future. Thank you again for your feedback.

Torrington Toyota responded

We’re glad Nick and our service department could resolve your Toyota Tacoma’s tire issue the same day. Thank you for reaching out and trusting us with your vehicle. Enjoy the road ahead.

Torrington Toyota responded

It was a pleasure assisting with your Toyota Sienna service. We’re glad we could fit you in on short notice and deliver courteous attention. Nick and the team look forward to serving you again.

Torrington Toyota responded

Thanks for noting the professionalism and attention to detail you experienced with your Toyota Venza. Nick and our team are glad we could answer all your questions. We appreciate your recommendation.

Torrington Toyota responded

We’re delighted to hear our team made such an impact for you. Thank you for trusting us with your Toyota RAV4 Prime service and we look forward to welcoming you back.

Torrington Toyota responded

Great to know scheduling an appointment was hassle-free and that you experienced minimal wait times and fair pricing. We’re glad to keep your Toyota 4Runner in top condition. Thanks again for the feedback, and we look forward to your next visit.

Torrington Toyota responded

We’re thrilled you found our service reliable and courteous. Nick and the entire team enjoyed working on your Toyota Prius Prime. Thanks for the 5-star rating and for trusting us with your vehicle.

Torrington Toyota responded

It’s wonderful to know our team made your visit enjoyable. We’re glad your new Toyota RAV4 is delivering everything you hoped for. Reach out anytime if you have questions.