Nick Urso
Nick Urso at Torrington Toyota

Nick Urso

Service Advisor

Torrington Toyota

1472 E Main St
Torrington, CT 06790

4.9
40 Reviews
4.9

40 Reviews

Write a Review

40 Reviews of Nick Urso

September 11, 2026

Dealership Rating
Employee Rating

Best Toyota service that we have experienced. Happy to recommend all departments and professional staff. More

by BC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 11, 2026

Torrington Toyota responded

Knowing the service on your Scion xD exceeded your expectations is rewarding. Hearing you’d recommend every department and our professional staff means a lot to our team.

September 10, 2026

Dealership Rating
Employee Rating

Completely wrong mileage written on sticker + receipt + wrong phone number as well! I told Nick the mileage but he went out to get it + it was way off! More

by ninatryon1961
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Sep 11, 2026

Torrington Toyota responded

Thank you for your feedback. We're sorry to hear about your experience. We understand how frustrating it is to receive incorrect information on your service paperwork and reminder sticker. We strive to provide accurate and attentive service, and we regret that we fell short during your visit. We'd appreciate the opportunity to learn more and ensure your information is corrected.

September 04, 2026

Dealership Rating
Employee Rating

The dealership is great. We have been buying and servicing vehicles there for many decades. More

by lawofficesjje
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 04, 2026

Torrington Toyota responded

After decades of choosing our dealership for purchases and service, knowing we’ve earned your trust means a great deal to our team. We’re honored to have cared for your Toyota Land Cruiser all these years.

August 31, 2026

Dealership Rating
Employee Rating

My Tacoma has close to 200,000 miles on it, and Torrington Toyota has done an excellent job maintaining it, replacing some parts that succumbed to road salt, and all the routine maintenance. The te More

by Bill Cox
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Michael Dzurnak

Aug 31, 2026

Torrington Toyota responded

Hearing that your Tacoma continues to run smoothly after nearly 200,000 miles means a lot to our service department. We’re glad our team could tackle corrosion issues caused by road salt and perform routine maintenance to keep your Tacoma in top condition. Your praise of Nick and Michael’s professionalism is truly appreciated.

August 28, 2026

Dealership Rating
Employee Rating

Always a pleasure to visit the dealership for service that I have been buying cars since 1992. They treat me very well. They don’t try to sell me anything I don’t need and the work is done right the fi More

by DAVEGUG924
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 28, 2026

Torrington Toyota responded

We’re glad each visit for service on your Toyota Tundra has felt straightforward and reliable. Hearing that our team treats you well, skips unnecessary work, and is there whenever you need help means a lot to us.

August 28, 2026

Dealership Rating
Employee Rating

Great service. Helpful suggestions for customers. Practicing timely check ups in a reasonable time period. More

by jansixgil
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 28, 2026

Torrington Toyota responded

Your note on our timely check ups and helpful suggestions highlights how our service department aims to provide clear guidance and efficient service for your Camry. Hearing that our service met your expectations means a lot to our team.

August 28, 2026

Dealership Rating
Employee Rating

The service manager Larry was tremendous. Master tech Jeffrey was tremendous. They are still working on issues with my car, trying to resolve them. They get things done in a good time period More

by robnyg77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 28, 2026

Torrington Toyota responded

Knowing you found our updates clear and the turnaround prompt means a lot to our service department. We’re pleased we could keep making steady progress to resolve the issues on your Corolla. Larry, our master technician, and our service team appreciate your recommendation.

August 21, 2026

Dealership Rating
Employee Rating

Service was easy to set up, check in and check out. Service was upbeat and professional. Shared info at check in and results at check out. Enjoyed my time hanging in the dealership waiting. Was complet More

by cory_gumbrewicz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 21, 2026

Torrington Toyota responded

We’re glad scheduling your service, check-in, and checkout felt effortless. Hearing that our team kept you informed at each step and completed your service promptly means a lot to us. We’re also pleased you enjoyed your time waiting in our dealership.

August 15, 2026

Dealership Rating
Employee Rating

Everyone is very nice and makes you feel welcome. Appreciate the service. They keep you informed More

by cwoodin6613
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 15, 2026

Torrington Toyota responded

Knowing that our team made you feel welcome and kept you informed is rewarding. We appreciate you trusting our service department with the service on your 4Runner.

August 13, 2026

Dealership Rating
Employee Rating

Professional attitude, transparent process, open and complete communication, fair pricing, and a willingness to go the extra mile. Nick demonstrated all of these qualities in abundance, as well as a wel More

by bwilton0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Destiny

Aug 13, 2026

Torrington Toyota responded

Transparent processes and clear communication are principles our service department stands by. Nick will be delighted to know you appreciated his professional attitude and willingness to go the extra mile, and we’re glad our team could offer indispensable support during your Toyota Prius service. Hearing that the service felt smooth thanks to fair pricing and comprehensive updates means a lot to us.

1
...

Dealership Inventory (41 Vehicles)

new 2026 Toyota 4Runner car, priced at $56,098
2026 Toyota 4Runner
new
Black exterior
Automatic
Four-wheel Drive
used 2021 Toyota 4Runner car, priced at $37,599
2021 Toyota 4Runner
used
Super White exterior
Automatic
Four-wheel Drive
used 2021 Toyota RAV4 Prime car, priced at $29,599
2021 Toyota RAV4 Prime
used
Super White exterior
Automatic
All-wheel Drive
new 2026 Toyota Highlander car, priced at $49,152
2026 Toyota Highlander
new
Wind Chill Pearl exterior
Automatic
All-wheel Drive
new 2026 Toyota C-HR car, priced at $40,421
2026 Toyota C-HR
new
Wind Chill Pearl exterior
Automatic
All-wheel Drive
used 2024 Toyota RAV4 car, priced at $32,599
2024 Toyota RAV4
used
N/A exterior
Automatic
All-wheel Drive