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Nellie Pasquarella
Nellie Pasquarella at Torrington Toyota

Nellie Pasquarella

Service Advisor

Torrington Toyota

1472 E Main St
Torrington, CT 06790

5.0
22 Reviews
5.0

22 Reviews

Write a Review

22 Reviews of Nellie Pasquarella

June 16, 2026

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Employee Rating

Both excellent do there job. Very thorough and great communication skills. Sales dealing with T Hamzy terrible .Told me to call him Monday with the color of a Rav 4 I wanted o More

by vminella32
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tarek Hamzy, Danny Urso, Nick Urso

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Jun 16, 2026

Torrington Toyota responded

Thank you for your feedback. We appreciate your kind words about Dan and the service you received during the appraisal process. We would also like to clarify the situation regarding the Toyota RAV4. Due to the extremely high demand and limited inventory of incoming RAV4 allocations, we maintain a reservation waiting list for these vehicles. To secure a spot on that list, a deposit is required. Because a deposit was not placed, we were unable to reserve or hold a future allocation. As a result, the vehicle opportunity became available to another customer who was ready to secure their reservation. We understand how frustrating this situation can be and apologize for any disappointment or misunderstanding. Our goal is always to be transparent and fair with all customers while managing the high demand for these vehicles. We value your business and would welcome the opportunity to assist you in finding the right vehicle in the future. Thank you again for your feedback.

June 12, 2026

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I called with a tire issue that morning it was resolved the same day. Thank You Nick and Service Dept. for the quick turnaround. More

by briansobol333
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Nick Urso

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Jun 12, 2026

Torrington Toyota responded

We’re glad Nick and our service department could resolve your Toyota Tacoma’s tire issue the same day. Thank you for reaching out and trusting us with your vehicle. Enjoy the road ahead.

June 02, 2026

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love you guys love you guys love you guys love you guys love you guys More

by thegreenfamily
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Larry Sullo, Michael Dzurnak, Nick Urso

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Jun 02, 2026

Torrington Toyota responded

We’re delighted to hear our team made such an impact for you. Thank you for trusting us with your Toyota RAV4 Prime service and we look forward to welcoming you back.

May 21, 2026

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Appointments are easy to make. The wait time for service typically is typically not too long. Reasonable prices for general services. More

by kbs1205
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Larry Sullo, Michael Dzurnak, Nick Urso

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May 21, 2026

Torrington Toyota responded

Great to know scheduling an appointment was hassle-free and that you experienced minimal wait times and fair pricing. We’re glad to keep your Toyota 4Runner in top condition. Thanks again for the feedback, and we look forward to your next visit.

May 16, 2026

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Tee and the Torrington crew are amazing! Great experience and the new RAV4 is an awesome car! More

by slewis1301
Sales Price Transparency
Trade-in Experience
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Recommend Dealer
Yes

Other Employees Tagged: David Utecht, Tarek Hamzy, Larry Valenta, Gil Zollarcoffer, Danny Urso, Jose Roche, Larry Sullo, Michael Dzurnak, Nick Urso

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May 16, 2026

Torrington Toyota responded

It’s wonderful to know our team made your visit enjoyable. We’re glad your new Toyota RAV4 is delivering everything you hoped for. Reach out anytime if you have questions.

May 15, 2026

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Nellie is the best! ! Always happy to come back to this Toyota location in Torrington More

by valyriansteele
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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May 15, 2026

Torrington Toyota responded

It’s wonderful to hear Nellie makes every visit so welcoming. We’re glad you trust our team with service on your Toyota Corolla Hybrid and enjoy returning to this location. We’ll be here whenever you need us again.

May 11, 2026

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Torrington, Toyota is my preferred because It’s local and it was easy to get an appointment. Very friendly staff. More

by DEB31
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Nick Urso

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May 11, 2026

Torrington Toyota responded

Thank you for trusting us with your Toyota Highlander and for mentioning how easy it was to get an appointment. It’s wonderful to know our team made you feel welcome.

April 28, 2026

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They do an excellent job. The coffee could be better but the service met my expectations. More

by fcnyc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Michael Dzurnak

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Apr 29, 2026

Torrington Toyota responded

Thank you for choosing Torrington Toyota. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

April 27, 2026

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Employee Rating

They help me with all my needs . Only dealership that I trust when it comes to making repairs on my car . More

by WANDAPAIVA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Larry Sullo, Michael Dzurnak, Nick Urso

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Apr 27, 2026

Torrington Toyota responded

We’re pleased to support all your Lexus RX 350L service needs and honored to be your trusted choice for repairs. Thank you for your continued confidence in our team.

April 27, 2026

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Employee Rating

Great staff. Clean facility. Good pricing. Highly recommended. Online appointments is great service. Kids area helps too. More

by pdelasco
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Larry Sullo, Michael Dzurnak, Nick Urso

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Apr 27, 2026

Torrington Toyota responded

Thank you for noting our clean facility and staff dedication. We’re happy the online scheduling and kids area enhanced your visit. It’s great to hear our pricing and attentive team met your needs while servicing your Lexus RX 350.

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