Danny Van | Page 2

Our sales person Harry was good. But the rest of the experience wasn’t that good. Dishonest. Dealership lied about my car being detailed when it wasn’t. experience wasn’t that good. Dishonest. Dealership lied about my car being detailed when it wasn’t. More

by Thankyou Verified Customer Verified Customer

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Everyone there was amazing. A special thanks to Mr. Austin, Mr. Hebert and Mr. Will, they made my vehicle buying experience one of the best I ever had. Their customer service was on point. I truly can Austin, Mr. Hebert and Mr. Will, they made my vehicle buying experience one of the best I ever had. Their customer service was on point. I truly can’t say enough about the three gentlemen that helped me except for the fact that they were absolute angels, definitely God sent. Because of them, I will tell everyone where to go, and I’m certain I’ll be back! :) More

by P Verified Customer Verified Customer

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An absolutely pleasure doing business with Mercedes Benz of New Orleans! I first started looking at a 2022 C-Class, then a 2022 E 350, and then I finally picked a 2022 GLE 350. I was able to customize and p of New Orleans! I first started looking at a 2022 C-Class, then a 2022 E 350, and then I finally picked a 2022 GLE 350. I was able to customize and place my order for my vehicle in August and it came in the first week of November. Ernie Debus was truly a fantastic salesperson! I would highly recommend anyone to go see him for a true first class experience! More

by KCWUERTZ Verified Customer Verified Customer

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Austin was amazing! Went above and beyond. Very easy and smooth experience. Love the car smooth experience. Love the car More

by jessica_leigha Verified Customer Verified Customer

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Insensitivity to people wouldn’t even agree to fixing a broken light on the suv service manger told us he would be putting the suv back on lot for more money broken light on the suv service manger told us he would be putting the suv back on lot for more money More

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This was the worst car buying experience ever . One of the happiest moments of my life , turned out to be the most unpleasant! From the moment I came in I was told to leave because the dealership closed i the happiest moments of my life , turned out to be the most unpleasant! From the moment I came in I was told to leave because the dealership closed in 30 minutes. The unprofessional salesman up’d me knowing he had multiple customers . He was literally back & forth . The times he did come to me , everything was leave and come back tomorrow! I can literally write a book on how horrible this experience was . I was told to leave after waiting two hours on finance & told to come in the morning to finish up my paperwork. On top of that I insisted to stay , so they had no choice but to finish me up. Fast forward get into finance & I wanted lease but it was set up to buying . The process took at least 20 mins to get fixed . My salesperson told me it wasn’t possible to do because it was late & yet it was done. Herbert literally was being argumentative saying I said to buy when I know I said LEASE. Didn’t get out of there Until after 11. I noticed the car had scratches & mishaps on the vehicle. Herbert told me they didn’t that was just bugs & that the vehicle wasn’t detailed yet . Next morning I noticed that there was several scratches and mishaps . Yesterday he told me he would set up my appointment to get everything fixed & get my detail. He called me twice only to tell me about downloading the Mercedes & me app. Never once said anything about what we discussed on my vehicle. So I texted him about how I felt in a respectful way despite how I was treated and all he did was send a thumbs up emoji. I’m just honestly saddened by this dealership/experience. It’s so mind boggling to walk into a upscale & luxurious dealership to get treated like xxxx! More

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Mr. Bui, Ms. Jackson, Mr. Jones & Mr. Van were all incredibly helpful and diligent in assisting me with my CPO purchase & trade this past month. I have nothing but good things to say about the way I w incredibly helpful and diligent in assisting me with my CPO purchase & trade this past month. I have nothing but good things to say about the way I was treated from start to finish. The staff at MB of NO has gained my business and more importantly, my trust. From Sales to finance to service, I wish I could give 10 STARS. I highly recommend seeing this team for your new or pre-owned needs! - Jeremy S. More

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Mr. Vic Jones was very thorough in explaining the details of the purchase. Mr. Warren Purvis is a superb salesman and stayed in contact throughout the buying process. The staff was engaging and warm during of the purchase. Mr. Warren Purvis is a superb salesman and stayed in contact throughout the buying process. The staff was engaging and warm during each visit. Will recommend to family and friends. Thank you for a great experience. More

by GKingmarrero Verified Customer Verified Customer

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I walked into the Mercedes-Benz of New Orleans just to take a look at the 3rd vehicle on my consideration list in order to finalize my vehicle purchase. At this time, I already have an SUV in mind from an take a look at the 3rd vehicle on my consideration list in order to finalize my vehicle purchase. At this time, I already have an SUV in mind from another brand that I thought I wanted. But working with Mark was such an absolute joy and pleasure. He listened to my needs, he was very knowledgeable about the product, very detail oriented, he answered all my questions, he provided me several options to consider, he was very patient with me, very genuine, very friendly, he went above and beyond during this entire process and most importantly, his excellent and unparalleled customer service was something that I haven’t experienced before when buying a vehicle.I also would like to note that the dealership customer buying experience as a whole was also amazing. Needless to say, I purchased the vehicle from Mark and I’m so happy with my decision. Lastly, before picking up the vehicle, he ensured that it was impeccably detailed, spent a lot of time with me going through the vehicle features and options, and again, he went above and beyond providing assistance of transporting the new beauty home. Mark, you are the BEST and AMAZING, and thank you so much for everything. I’m beyond grateful! Mercedes-Benz of New Orleans team, YOU TRULY HAVE A RARE GEM HERE!! More

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My daughter was shopping for her first car and was sure she knew what she wanted. Turned out that car was not a good fit because she could not see well over the dash. She was so upset and ready to bolt but she knew what she wanted. Turned out that car was not a good fit because she could not see well over the dash. She was so upset and ready to bolt but Mark spoke kindly, listened patiently, and showed her numerous cars until she found her perfect fit in the Mercedes-Benz C300. I can not thank Mark enough for being there and showing her she was important. Of course, I wanted her in a car with great safety features, low miles and a fair price. Mark managed to find all of this for us. I definitely recommend Mark and Mercedes-Benz of New Orleans if you are in the market for a vehicle. What a pleasure doing business with Mark and all the staff. I’m looking forward to buying myself an SUV from Mark in the near future. More

by Shirley P Verified Customer Verified Customer

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