Dante Forzano | Page 5

I was impressed with the service at Curry Hyundai. I was attended almost immediately when I entered. My sales consultant, Dante Forzano, answered all my questions satisfactorily and spent a lot of time with attended almost immediately when I entered. My sales consultant, Dante Forzano, answered all my questions satisfactorily and spent a lot of time with me on the test drive. I was happy with my overall experience. More

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Was not planning on buying a car that day but was happily surprised that we were able to find just the right vehicle. Sales agent was pleasant and extremely helpful. He went above and beyond to assist us. Ve surprised that we were able to find just the right vehicle. Sales agent was pleasant and extremely helpful. He went above and beyond to assist us. Very happy with our new car. More

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They have great service and are very attentive. Also their sales people are great and very patient and very informative. They turn over a car seamlessly and explain all aspects of the service. their sales people are great and very patient and very informative. They turn over a car seamlessly and explain all aspects of the service. More

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This dealership provides friendly, helpful, efficient customer service. This is my 4th Hyundai vehicle; 3 Sonatas and my first SUV, Tucson. These traits bring me back to the dealership. Dante, Sales Cons customer service. This is my 4th Hyundai vehicle; 3 Sonatas and my first SUV, Tucson. These traits bring me back to the dealership. Dante, Sales Consultant I count on for customer satisfaction. More

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Long post, but worth the read, as things unfold. But Long post, but worth the read, as things unfold. But first, a note to Curry - each employee you hire represents your company as a whole. You migh Long post, but worth the read, as things unfold. But first, a note to Curry - each employee you hire represents your company as a whole. You might want to do a refresher course on customer service skills. My good friend from grade school recommended this dealership, and Dante (salesman) in particular, when it came to purchasing a new Hyundai. Dante has "been there for years" and "really knows his stuff." Well one would think, but I'll tell you this, they've lost me as a customer (as well as many people I would've sent their way). I bought a 2020 Santa Fe Limited. Pricing was fair, but the real haggling takes place off the floor with the finance guy. I happened to have Klitos (I was familiar with him, as I dealt with him when I purchased my Subaru Outback back '15). First red flag - I get sent in to see Klitos BEFORE MY CAR HAS BEEN SENT DOWN FOR ME TO INSPECT. Second red flag - trying to sell me ridiculous and unnecessary add-ons by showing me new adjusted "monthly prices" Third red flag - while sitting in the car, Dante was showing me all the features. I noticed only 1 set of keys. The second set was in his pocket. Honest mistake? Well after all this, I think not. Dante had promised me all weather mats. This was something not in the vehicle on the day of sale. However, after showing me the ins and outs of the new car he says to me "I'll get those mats for you." Great. Sounds good. Fast forward 2 weeks. I have not heard from Dante at all, so I decide to text him asking the status of the mats. No response. Ok. I'll give him a few days. Send another text. Nothing. Hmmm ok now I'm feeling some sort of way, especially after dropping 43k on a car. The relationship with a customer shouldn't end after a sale...any idiot knows that. Never burn bridges. I follow up with another text AND AN EMAIL. Still nothing. I decide to call the dealership directly. What happens when Dante picks up his phone? He slams down the receiver and hangs up on me. Really great customer service skills for someone who's been working there for many years. I end up talking with the Assistant Manager Gwendolyn. She's receptive to what I have to say. By this point, this no longer has to do with mats that probably cost them pennies. This has to do with the way I'm being treated after a very expensive sale. She phones over to Paul, the manager. Paul calls me and says "great news, your mats are in, Dante got them for you." Oh really? That's funny, because I have yet to hear from him. This evening, 11/27/19, just after 5pm, I made the 1 hour + drive to Cortlandt Manor from NYC. Who do I run into but Dante. He obviously doesn't want to interact with me. But no...I want to know what the problem is that you can't send me a quick text. If you had just sent me a simple text, things would've panned out much differently, and you'd have a return customer, not to mention I'd drive up there to service the car. He says nothing and hands me the mats. Again, this no longer has to do with the mats, and everything to do with the way I have been treated after the sale. He finally says "you want to know why I haven't contacted you? I don't like the way you rated me when you did the Hyundai survey." *crickets* Ummmm, you're not serious, right? I don't remember what I put on the survey, but regardless, my responses have absolutely nothing to do with the mats I was promised. If you are going to be petty like that, it speaks volumes about the kind of person you really are. He left me with the manager and gave me a side grin as he walked away. Wow. Really professional. Grow up. If you ever decide to come to this establishment, you'll see Dante there in the front with his "friendly demeanor" being helpful. For all you Harry Potter fans, think Professor Quirrell. Lol. If I could give 0 stars I would. Not only will I never return to their Hyundai dealership, but I will be going elsewhere to purchase a new Subaru in the future. In fact, I will stay away from all Curry dealerships in the future. I have friends & family who deal with Curry Acura. Ummm, not anymore. More

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Always professional and friendly service. Waiting area clean. Thank you for the snacks and reading material. Quick service. Greeted promptly. My Hyundai service guy always greets me with a great smile clean. Thank you for the snacks and reading material. Quick service. Greeted promptly. My Hyundai service guy always greets me with a great smile. More

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Great Car and Great Service Love my 2016 Sonata. Curry Service has been great, easy to make an appointment. Competitive prices and quick turn around. Location is convenient as Love my 2016 Sonata. Curry Service has been great, easy to make an appointment. Competitive prices and quick turn around. Location is convenient as well. More

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Dante and everyone else I encountered was professional Purchasing a vehicle is not always a pleasant experience and I have had less than praiseworthy experiences with some auto dealerships in the area. Thi Purchasing a vehicle is not always a pleasant experience and I have had less than praiseworthy experiences with some auto dealerships in the area. This dealership stands head and shoulders above others in Cortland Manor. More

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Car buying for the 21st Century This is what buying a car in the 21 century should be like - no harder than buying pajamas. I emailed asking for an out the door price. They email This is what buying a car in the 21 century should be like - no harder than buying pajamas. I emailed asking for an out the door price. They emailed back a fair price, probably less than I could have gotten after haggling with old style dealers. There was no bait and switch, no add-ons, no pressure to buy anything extra, no extra taxes or fees - the first quote was the final price to the penny. After arranging insurance, I was in with my old car and out with the new one in under an hour. More

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Dante farzano Dante is the best salesman I’ve ever met, he is an awesome person he help me and my grandmother as much as he could. Really great guy and knows what h Dante is the best salesman I’ve ever met, he is an awesome person he help me and my grandmother as much as he could. Really great guy and knows what he is doing. More

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