Dante Jovenal | Page 4

I purchased the truck on 11/22/23. I noticed the turn signal would sometimes get stuck when going right. On 11/28/23 I notified Luis in service about this issue. He ordered the part an I noticed the turn signal would sometimes get stuck when going right. On 11/28/23 I notified Luis in service about this issue. He ordered the part and said he would notify me when it came in. Thinking it’s been awhile since the part was ordered, on 12/22/23 I called the parts dept. They told me the part had come in on 12/07/23 and that I should have received a phone call from Service. I told them I never did so he said he would message Luis. Luis called me to set up the installation appt and I questioned him why no one notified me that the part came in 15 days ago and I could have had it installed a long time ago. He said he did call and left a message but there was no message left. I told him I was disappointed with the service ever since I bought the truck (see other surveys I submitted). I still haven’t heard back from the dealership or from GMC regarding those issues. My feeling is that the dealership doesn’t want to deal with any negative criticism to make themselves better. There’s another GMC dealership on Oahu who may treat their customers better. More

by RASUNCION1 Verified Customer Verified Customer

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I actually visited on the 28th. I had an appt to drop off my new truck to have a deep scratch removed at a body shop. The service person Luis asked me to wait in the lobby while he I had an appt to drop off my new truck to have a deep scratch removed at a body shop. The service person Luis asked me to wait in the lobby while he arranged a loaner car. About 30 mins passed and I did not hear from him. When I inquired to Luis about the loaner, it's like he had forgot about me. I was not happy about that. More

by RASUNCION1 Verified Customer Verified Customer

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Awesome Awesome. Dante is a cool brutha and very easy to work with. Will recommend people to see him ???? Dante is a cool brutha and very easy to work with. Will recommend people to see him ???? More

by AJWONG05 Verified Customer Verified Customer

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Dante was great when I first started with him. Not pushy at all let me be and let me ask questions. Andrew was awesome. Very comfortable the whole time with him. Not pushy, gave me time, gave Not pushy at all let me be and let me ask questions. Andrew was awesome. Very comfortable the whole time with him. Not pushy, gave me time, gave me his honest opinions which helped me a lot. Keep doing a great job More

by SLSCHESTER Verified Customer Verified Customer

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Andrew was awesome! ! No pressure and easy to work with. He was very informative and cruise. ! No pressure and easy to work with. He was very informative and cruise. More

by SHAWNMIDA Verified Customer Verified Customer

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Just amazing , they will make sure you get the car you want. At a timely manner. want. At a timely manner. More

by DIANTE.STROTHERS Verified Customer Verified Customer

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I was impressed at how fast the service was and the text they sent me to update me on the status was amazing! they sent me to update me on the status was amazing! More

by Xara Verified Customer Verified Customer

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Easiest car buying experience i ever had. Very helpful team at gmc Honolulu. Mahalo from the big island. Very helpful team at gmc Honolulu. Mahalo from the big island. More

by RICKMCCORMICKKAILUA1 Verified Customer Verified Customer

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Seemed to be a fair deal. The staff was attentive and knowledgeable. Will follow up once we have a service call to the dealership. The staff was attentive and knowledgeable. Will follow up once we have a service call to the dealership. More

by ANDREW.KAPLAN7 Verified Customer Verified Customer

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i wouldve had a better experience talking to a robot. did not expect such poor service did not expect such poor service More

by NONE3 Verified Customer Verified Customer

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