Darel Poe

If zero was a star I would rate Darel Poe at that. No sales experience, no empathy, and arrogance beyond belief. Todays car sales is the dealership and salesperson acting like they are doing the consu No sales experience, no empathy, and arrogance beyond belief. Todays car sales is the dealership and salesperson acting like they are doing the consumer a favor by selling a car. That is exactly what I felt like from him. Never again More

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Warren was one of the nicest sales person you could ever imagine. He is very please from day one let us test drive the car did all the paperwork he’s was really helpful. The dealership is extremely clean a imagine. He is very please from day one let us test drive the car did all the paperwork he’s was really helpful. The dealership is extremely clean and everyone went out of their way to make the purchase great. More

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Darel was amazing, love my purchase. Thank you Nick for the sealing the deal. Thanks guys. Thank you Nick for the sealing the deal. Thanks guys. More

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Sold me a car without having a title. I was told “they couldn’t find it”. Asked how long to find it they said a week. A month later no car, no title. Aaked for my payment back in an exped I was told “they couldn’t find it”. Asked how long to find it they said a week. A month later no car, no title. Aaked for my payment back in an expedited manner and was told sure now all communication is ended and no refund. Many instances of unkept promises and outright lies by multiple ppl from general manager down to used sales people. I highly recommend you not use this dealership. More

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Average sales person, the dealership lacks with poor customer service and no valued effort to assist. customer service and no valued effort to assist. More

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Darel Poe sales consultant was exceptionally good! Similarly the lady who walked us through the car was excellent ! Finance Manager was very professional! The whole experience was very good ! Similarly the lady who walked us through the car was excellent ! Finance Manager was very professional! The whole experience was very good ! More

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Lexus of Manhattan ROCKS ! Purchasing a vehicle in 2021 has been quite difficult , especially when looking for a rare spec rx 350. I knew what I wanted and it was a 2021 rx 350 f sport in ultra white / cir has been quite difficult , especially when looking for a rare spec rx 350. I knew what I wanted and it was a 2021 rx 350 f sport in ultra white / circuit red with 360 parking cam/ pano roof/ triple beam leds and handling package. Nothing more and nothing less. I Walked into Lexus of Manhattan on Tuesday morning right when they opened and met David Rutkay, sales manager. I told him the car I was interested in, David was straightforward and let me know that there had been a lot of interest on the car but was willing to give me priority if I had closed that day. Great. I worked with the salesman, Darel Poe who took care of all the paperwork along with David who handled everything happening behind the scenes and he even threw in a little bonus as a gesture of goodwill. They respected my request for the amount I was looking for on my trade and offered me top dollar, which finalized our deal. Darel had also offered to drive me back to my residence and bank to pick up some documents, which saved me time and stress. Danny leach was my finance manager and he went thru all the paperwork with me, one page at a time, at my own pace. I did not once feel pressured or treated insignificantly at Lexus of Manhattan compared to the other dealerships in NJ. David, Darel and Danny treated me like I was part of the family and went above and beyond to make the experience as smooth as possible. Know what you want and they’ll take care of the rest. No BS fees , hours of back and forth along with the unnecessary stress during these trying times. I highly recommend Lexus of Manhattan if you’re looking for your next car within the tri state… More

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Darel and David were a pleasure to work with. First time Lexus lessee. Darel helped us pick the perfect car and David came in and closed the deal for us. Will be back in 3 years for our next lease too! Than Lexus lessee. Darel helped us pick the perfect car and David came in and closed the deal for us. Will be back in 3 years for our next lease too! Thanks guys! More

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This was by far the worst experience I have had with any dealership. I called after viewing lease option for a 2017 Lexus IS. That started a week of chaos, misinformation and poor service. Through 10+ cal dealership. I called after viewing lease option for a 2017 Lexus IS. That started a week of chaos, misinformation and poor service. Through 10+ calls I received contradictory information and was NEVER called back timely (or in many cases not at all). I asked multiple times for pricing throughout the week but it was never provided. The last call I was advised that they couldn’t provide price. But I shouldn’t bother pursuing as a 2017 lease would be more expensive than a new lease. Despite not having pricing for a week , I was asked multiple times if I was coming in the same or next day. Again without pricing available the reality was I would have traveled there without option to lease vehicle I inquired about. More

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