Daren Malone

Daren was extremely helpful and made sure we had all of the information to make an informed decision. I would definitely recommend talking to him if your vehicle needs service. the information to make an informed decision. I would definitely recommend talking to him if your vehicle needs service. More

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Gustavo was amazing today! He took really good care of me and kudos to Daren, my normal service advisor, for letting him know I would be in today. Service is always top notc He took really good care of me and kudos to Daren, my normal service advisor, for letting him know I would be in today. Service is always top notch at Lexus of Sacramento and I enjoy having Angel serviced there. I know I am always in good hands when I take Angel there. More

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The service department is so hugely improved since they got rid of AI generated communication. Now we again have our service representatives who have always been stellar and still are!! Service representa got rid of AI generated communication. Now we again have our service representatives who have always been stellar and still are!! Service representatives Darren and V are fabulous and define excellence!! Tha actual service results are faultless. I do recommend this dealership and have been loyal for 20+ years More

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Daren Malone is someone who’s very helpful, straight forward, and easy to talk with. Highly recommended working with Daren. forward, and easy to talk with. Highly recommended working with Daren. More

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Always a pleasure working with Daren. I’m guaranteed a laugh and excellent service. He takes care of Angel and ensures she is handled with care and respect. I’m guaranteed a laugh and excellent service. He takes care of Angel and ensures she is handled with care and respect. More

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Friendly, helpful, knowledgeable. BUT telephone and messaging service need serious improvement from answering to leaving messages BUT telephone and messaging service need serious improvement from answering to leaving messages More

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Clean, friendly, convenient online scheduling, nice lobby with coffee bar and snacks. Waiting for service took too long. Had a 9:15am oil change and my vehicle was not complete until noon. The link sent with coffee bar and snacks. Waiting for service took too long. Had a 9:15am oil change and my vehicle was not complete until noon. The link sent as a text to check status of my vehicle wasn’t accurate, needs to be in real time. Seemed delayed as my service provider would tell me my vehicle was almost done but the link would say my vehicle was currently being inspected. Weird. My service advisor works a bit too fast, rushes through his work and made a typographical error with the mileage on my car after I checked in. This caused me much anxiety and despair after I picked it up, 4 days later. While driving home, my odometer read 27,806 but my paperwork read 27,541 when I dropped it off. This led me to believe that someone drove my car excessively (265 miles to be exact) while my water pump was being replaced. Spoke with Service Manager and Service Advisor to inquire about the difference in mileage. Ended up, Service Advisor took ownership to his mistake with keying in the wrong mileage at the time of drop off and offered me a free full detailing service for the inconvenience and the worry he caused. Also did not like the fact that when asked if I could see the old part or even have the old part to take home, I was told by my service advisor that they don’t give the old parts back to the owners. Somehow I find that hard to believe, as they should have at least shown me where the part was damaged (water pump had a crack or a leak) and I feel they should be required to give the old parts back to owners. More

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Excellent service, on time and completed in the estimated time. Clean and quiet waiting room with good coffee. ☕️ time. Clean and quiet waiting room with good coffee. ☕️ More

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Brought my Lexus in for 1 year maintenance and waited for the car, it was done faster than expected. Everyone was so nice and helpful. the car, it was done faster than expected. Everyone was so nice and helpful. More

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Very helpful. Darren gave us snacks while we waited and found someone to help us with the technology Darren gave us snacks while we waited and found someone to help us with the technology More

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