Everything was done to our satisfaction.
Darius was wonderful as always. We appreciate his courtesy to us.
Darius was wonderful as always. We appreciate his courtesy to us.
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by 19smith94
Service Price Transparency
Nov 23, 2022 -
Wilde East Towne Honda responded
Hello, thank you for the special shout out out to Darius! We are happy to learn about your first-class experience with your most recent service appointment. Please come back and visit us again soon!
Nice and simple service call for regular maintenance.
The staff was helpful and the waiting room was very good.
The staff was helpful and the waiting room was very good.
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by JIMBOULLION
Verified Customer
Verified Customer
Service Price Transparency
Nov 21, 2022 -
Wilde East Towne Honda responded
Hi Jim, thank you for trusting us with your vehicle maintenance! We are happy to learn you had a first class experience and look forward to working with you again in the future at Wilde East Towne Honda!
Bought a certified Honda Odyssey, along with the extended
warranty. I don't buy used cars, but needed a feature only found on this particular year Odyssey.
While under warranty complained that the rear t
warranty. I don't buy used cars, but needed a feature only found on this particular year Odyssey.
While under warranty complained that the rear tail gate latch wouldn't work consistently in the cold. Both times told they couldn't duplicate the problem. One time, service tech said he "sprayed" it, so that would help. Spring comes, all good. Get a cold snap, boom, tail gate latch gets glitchy, won't work. I Googled thinking I could just spray it myself it I knew what to do, and first thing that comes up is a TSB. Known problem on this van, trove of complaints, TSB was published five years ago, latch fails when temps go below 34F, needs to be replaced. Clearly a Honda dealer servicing hundreds of vans has knowledge of this. So I take it back and what do you know, I'm right. Latch needs to be replaced per the TSB, but guess what? The vehicle is still in the warranty time period but there's a "or 100,000 miles" in the fine print, and I'm over the mileage by 4000.
In hind sight I realize that they didn't "find the problem" because they took it into their heated shop. Wilde's service department took advantage of me, clearly knowing that the TSB was there, and that by taking it into a warm environment they'd be able to say they couldn't find an issue . Their only offer was they'd give me 10% off the $800 repair. A repair which should have been done when I complained about it while under warranty! This smacks of dishonesty. I brought it in while it was under warranty, the problem persisted, they're responsible.
Its not even about the money. I was aware that there were other maintenance items due on this van which would add up to a couple thousand (like the timing belt/tires), expected them to recommend them, planned on having work done while the latch was being repaired. Now I'd rather chew glass than give them a single dime. Service departments are what keeps a customer coming back to buy vehicles, and I would never buy again from Wilde.
I strongly recommend if you're reading this, and thinking of buying from them, you think twice. I purchase vehicles for my business so I have relationships with other dealers in the Madison area. I've never experienced anything remotely like this anywhere else. Wilde Honda is not trustworthy.
I'd like to clarify that I don't hold Darius in service responsible for this. Its managements fault.
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by modck
Service Price Transparency
Nov 23, 2022 -
Wilde East Towne Honda responded
Hello,
thank you for explaining your recent situation regarding your Honda Odyssey. I am regretful to learn how you feel regarding the level of service received from our team. I understand your frustration and would like to make things right for you and turn this experience around. When you are available, please reach out to me directly as I hope to earn your trust back in our team and reach a positive resolution. I look forward to working with you.
Tiffany Yapp
Customer Service Manager
608-402-8251
tiffanyyapp@lithia.com
Nov 23, 2022 -
modck responded
thank you for the reply however I left the van at the dealership over a week while Darius tried to work things out with his supervisor. I picked up the van on Saturday, sold it on Monday. Bought a new hybrid SUV from a dealer we've had previous vehicles thru. I will never deal with Wilde again. And even though we've had a previous Honda which was exceptional (which we bought and maintained at a different Honda dealer) I'd never buy a Honda again after this experience.
DARIUS is the best service agent anyone can get.
I cannot say enough about him always caring for my family and me. I come to Wilde East Towne Honda for two people for service, DARIUS, and Jeff, f
I cannot say enough about him always caring for my family and me. I come to Wilde East Towne Honda for two people for service, DARIUS, and Jeff, for any car sale I need. Thank you, Darius and Jeff, for providing such an excellent customer service experience.
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by LUV2DRIVE
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Jeff Fox
Nov 21, 2022 -
Wilde East Towne Honda responded
Hello, thank you for the great review and kind words towards Darius and Jeff. We are elated to learn about the excellent customer service and positive impact they have made. Thank you for being a valued customer of ours and we look forward to continuing to work with you at Wilde East Towne Honda!
Wilde always does a great job with fast and reliable
service. Their customer service is one of the reasons we buy Honda cars and trucks.
service. Their customer service is one of the reasons we buy Honda cars and trucks.
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by JohnThousand
Service Price Transparency
Nov 11, 2022 -
Wilde East Towne Honda responded
Hi John!
Your kind words have made our day! Thank you for your continued loyalty, we hope we have the pleasure of continuously working with you!
Took exceeding long a wait for an oil change (two hours)
and B1 inspection. Supposed to wash the car and thy did not. Not sure if tires were even rotated.
and B1 inspection. Supposed to wash the car and thy did not. Not sure if tires were even rotated.
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by RICHARDMASON
Verified Customer
Verified Customer
Service Price Transparency
Nov 11, 2022 -
Wilde East Towne Honda responded
Hi Richard,
We do apologize if your appointment took longer than expected. We always strive to get our customers in and out as quickly as possible, while also making sure that we are not rushing jobs as well, as that may lead to problems down the road. We can assure you that your car was washed, and the tires were rotated. Unfortunately, our car wash does leave water marks sometimes. If you would like to come in for another car wash, free of charge, we'd be happy to run it through there again.
When you have availability, please contact me at the number below. I look forward to hearing from you
Best,
Tiffany Yapp
Customer Service Manager
608-402-8251
I had an oil change and tire rotation.
All went very well and in a timely fashion. Darius Golden was outstanding and very cordial. Joe Coyle
All went very well and in a timely fashion. Darius Golden was outstanding and very cordial. Joe Coyle
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by joecoyle3
Service Price Transparency
Nov 11, 2022 -
Wilde East Towne Honda responded
Hi Joe,
Thank you so much for taking the time to leave such a lovely review. We are so glad to hear that Darius has done such a great job providing exceptional client care. Please let us know if there is anything we can do to make your next visit a 5 out of 5 star experience.
The service receptionist was friendly and organized.
The wait was a bit longer than estimated, but I came on a busy day. And they did multi-point inspections in addition to oil/filter changes and rotati
The wait was a bit longer than estimated, but I came on a busy day. And they did multi-point inspections in addition to oil/filter changes and rotating all four tires. It was an overall very good first-time experience.
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by Richard
Other Employees Tagged:
Technician Caleb Coller 5 Stars
Nov 08, 2022 -
Wilde East Towne Honda responded
Hi Richard, thank you for choosing to work with us at Wilde East Towne Honda! Our team is pleased to learn about your good first-time experience with our Service Team. We look forward to seeing you at your next appointment!
I had a great experience, and Darius was very
knowledgeable when explaining services and parts to me!
knowledgeable when explaining services and parts to me!
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by sydneyv
Nov 08, 2022 -
Wilde East Towne Honda responded
Hello, we're very happy to learn about your great experience with Darius in Service. Thank you for choosing to work with us at Wilde East Towne Honda. See you next time!
I didn’t feel pressured to do any service that I could
put off until my next oil change.
put off until my next oil change.
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by rfquacke
Verified Customer
Verified Customer
Other Employees Tagged:
Mikaila Corcoran
Nov 08, 2022 -
Wilde East Towne Honda responded
Hello, we're happy to learn about your 5-star level of service received with our team. We hope to see you in the future at Wilde East Towne Honda!
Nov 08, 2022 -
rfquacke responded
I enjoy the service dept. I don’t feel pressured on service recommendations.
I can do the most important one today and delay others for my next visit.
Sales Department I feel has give a a Fair Price on Auto’s.
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16 yrs, 10 mos
