Darnell Caruso-Kelley | Page 12

Excellent Experience - Vincent It was a pleasure working with Jared and Franco C. They were knowledgeable, attentive and actively engaged throughout my purchase. I am very satisfied It was a pleasure working with Jared and Franco C. They were knowledgeable, attentive and actively engaged throughout my purchase. I am very satisfied and would definitely recommend them to others. Thank you Jared K., Franco C., Nick L., and Darnell C. S. The A-Team ! More

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Good experience except for finance Phil Saissi and the team was a pleasure to work with with the exception of the finance department. I would strongly recommend getting your own loan a Phil Saissi and the team was a pleasure to work with with the exception of the finance department. I would strongly recommend getting your own loan approval from at least one bank. She quoted me 2.5% higher than what the exact same bank (Bank of America) quoted me directly and told me that was the best rate I would ever see. She also tried to convince my spouse behind my back to buy extended warranties while I wasn't looking after we had already said no. Tried every scare tactic in the book. Phil is a gentleman and made himself available nearly 24/7 for us. Go see Phil! More

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Phil siassi Phil and co. Were Super... The best thing of all was thier willingness to listen and get what suited customer the best for what they wetr asking. Ver Phil and co. Were Super... The best thing of all was thier willingness to listen and get what suited customer the best for what they wetr asking. Very impressed with the way they do business. Very professional..would recommend buting from flagship to anyone More

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Phil siassi If you go to flagship you gotta ask for Phil. .. Hes awesome. His professionalism kindness and attention to detail is second to none.. Everyone at fl If you go to flagship you gotta ask for Phil. .. Hes awesome. His professionalism kindness and attention to detail is second to none.. Everyone at flagship from top to bottom are extremely PROFESSIONAL and will do anything in thier power to accommodate yoyr needs...words cannot express how pleased i am with Phil and Flagship as a whole More

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My first Mercedes - wonderful experience! I had an amazing experience purchasing my first Mercedes at Flagship Motor Cars of Lynnfield. All involved in the process including Walter (Skip)Pete I had an amazing experience purchasing my first Mercedes at Flagship Motor Cars of Lynnfield. All involved in the process including Walter (Skip)Petersen and Darnell Caruso-Stewart made the experience seamless and all were professional and answered my questions and concerns and not once did I feel any pressure from sales or finance throughout the purchasing process. On the scheduled day for picking up my car, we had the pleasure and privilege of meeting Jennifer Gorman, Product Concierge,who took the time to educate me and explain all the many features on my 2018 GLC 300 SUV. The following week Jennifer Gorman came to my home to complete the process of setting up my garage door opener on my vehicle as well as answering additional questions that I had about operating some of the features on my car. I would recommend this dealership highly to friends and family. More

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DISHONEST FINANCE PROCESS I am disappointed with the leasing process due the final step of the leasing process. It involved a conversation with the finance woman who decided I am disappointed with the leasing process due the final step of the leasing process. It involved a conversation with the finance woman who decided in bad faith to change the miles we agreed with the salesman, which were also advertised in your web page. The finance woman changed the miles in the contract at the last minute from 10,000 miles per year to 7,500 miles per year. That was a disgusting move of the woman that does the final step in the finance department. This was a con artist maneuver, by prying information and engaging in social conversation to distract the victim and then making it look like she was changing the payment amounts to favor the victim. The finance woman makes it looks like she reviews the agreement and then lies by saying: "I will help you save some bucks". I ended up paying the original agreed amount of money with the salesman for 10,000 miles per year and the finance associate wrote in the contract 7,500 miles per year. This is nasty and I am disgusted by the dirty move of the woman that finalized the contract. The finance woman wrote off 2,500 miles per year, which total 7,500 in the 3 years without any reduction in payment, and done in a way that was insulting. This was the third Mercedes Benz I leased at this dealership and after about 10 years dealing with the H. Chambers' organization this behavior disappointed me and left a bad taste despite the luxury or the place and the quality of the cars. The nasty procedure of the finance woman outweighed the business’ presence. The finance woman DID NOT shared the numbers with me step-by-step through the process in a way that felt transparent. The finance woman was overwhelming and confusing and said: "$2 dollars per month in 35 months is like $200". The finance person kept distracting me with social and irrelevant conversation and calling me "honey" as she moved the paperwork with dishonesty. It ended up felling dirty and with a taste of nastiness. The finance woman’s con artist behavior was unnecessary; I have leased 3 different Mercedes-Benz with H. Chambers and returned them with under 9,000 miles in 3 years. The finance woman’s con artist behavior and dirty technique contrasts with the fancy showroom and the shiny cars. I used to enjoy the place and enjoy driving a Mercedes, however the repugnant behavior of the finance woman has turned me off and makes me avoid the H. Chambers dealership after this distasteful experience. I am not sure if this is the way she was supposed to conduct her business. I am not sure if it is an expectation from the dealership for the woman to act like that. I am sure there will be another place to get a nice car. More

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Thank you Lilly! Lilly, Thanks for taking care of my mom. It was great working with you. The process couldn’t have been any smoother. Great experience all around. Lilly, Thanks for taking care of my mom. It was great working with you. The process couldn’t have been any smoother. Great experience all around. More

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Top Notch People and Dealership. Working with Arthur was an absolute pleasure. He made me feel welcome right away without a hint of pretentiousness. He’s a genuine and down to earth g Working with Arthur was an absolute pleasure. He made me feel welcome right away without a hint of pretentiousness. He’s a genuine and down to earth guy. He took the time to listen to what I was looking for and then made suggestions to help me decide which car was right for me. We drove the car and he answered my questions thoroughly. It was easy to decide to make the deal with him. After the sale is where he really shined. He delivered the car to my office and drove my trade in back to the dealership. He followed up with me to answer a couple of questions quickly. Seek him out if you’re in the market for a Mercedes. You will not be disappointed! I didn’t spend that much time with Darnell, but she was also an engaging and warm person whose excellent at her job. She’s excellent at explaining the financial details that are part of the car buying process. The car I bought is great too! More

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Amazing This was the best car buying experience ever. Omar and Darnell were very helpful, and amazing to work with. I will definitely go back for my next car. This was the best car buying experience ever. Omar and Darnell were very helpful, and amazing to work with. I will definitely go back for my next car. More

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Excellent experience There simply are now words that can explain the great experience we had. Working with Paige, Darnell and Suada was great. Their professionalism, produ There simply are now words that can explain the great experience we had. Working with Paige, Darnell and Suada was great. Their professionalism, product knowledge and customer service was excellent. Paige made the sales process so smooth and exciting, Suada's product knowledge was quite impressive. She made all the technology so easy to use. Darnell made things happen so quickly and she took time to explain everything to us. They took time to answer all of our questions, because of them we will recommend others to come there. Thank you Flagship for having such great people on your team, they are a true asset to your organization. More

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