Darnell Caruso-Kelley | Page 16

The best Expierence ever. They were friendly, under standing Flagship Motors of Lynnfield. The best customer service I have ever experienced. Thank you to Julialisa Papagno,Grace Cosco and Paige Babcock. Th Flagship Motors of Lynnfield. The best customer service I have ever experienced. Thank you to Julialisa Papagno,Grace Cosco and Paige Babcock. This is my third purchased with Flagship Motors. They listen to the Customer, Where some dealerships don't. I am very happy and will continue to do business with them. More

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Joe is the man! If you don't like getting the best possible customer service, then don't come to Flagship! The level of service here is absolutely phenomenal. Joe is If you don't like getting the best possible customer service, then don't come to Flagship! The level of service here is absolutely phenomenal. Joe is the most friendly, pleasant and funny salesperson in the world. I'm buying all my cars here from now on! More

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Best experience ever had Definitely awesome, outstanding customer service from Tricia, very personalized and understanding, got there for a CLA and end up getting a C300 and l Definitely awesome, outstanding customer service from Tricia, very personalized and understanding, got there for a CLA and end up getting a C300 and loving it, car has everything i wanted on it, havent deal with any other sales associate but she was awesome and patient, next time i purchase another car i need to find her to help me up ! Thanks guys for everything More

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Great first experience The people at Flagship are professional and courteous. My sales person, Kari, was exceptionally knowledgeable on the car's functionality. Kari was g The people at Flagship are professional and courteous. My sales person, Kari, was exceptionally knowledgeable on the car's functionality. Kari was great to work with and helpful through the entire process. Ken was fair in his assessment of my trade and Darnell was efficient and helpful in the financing. I look forward to future dealings with the Flagship staff. More

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Exceptional customer service! Always an outstanding experience at Flagship. From researching and selecting a new leased vehicle to lease-end close-out to repair service, Flagship Always an outstanding experience at Flagship. From researching and selecting a new leased vehicle to lease-end close-out to repair service, Flagship delivers superior customer service. I can always count on Julia Papagno to provide the best information possible in selecting a vehicle and then making sure that every aspect of the process was smooth and that all of my questions and concerns were addressed. Will always be a customer of Flagship because of Julia's knowledge and exceptional service. Paige Babcock was also instrumental in coordinating my lease-end close-out and delivery of my new vehicle – another testament to the level of service Flagship Motorcars provides! More

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Always an easy and enjoyable experience I have bought my last two cars from Flagship and can not have done it without the help of Darnell Stewart. This last time I also had the pleasure of I have bought my last two cars from Flagship and can not have done it without the help of Darnell Stewart. This last time I also had the pleasure of working with Paul Polacke. They were both professional, fun and really paid attention to my situation and needs. It can be tough purchasing a car, they made it easy and quick. I can't Thank them both enough. I will recommend Paul to all my Mercedes driving friends More

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Personal Review of Flagship Motors of Lynnfield, MA I have just experienced the ultimate in courtesy,prompt service and professionalism from the entire staff was excellent from beginning to end. I would I have just experienced the ultimate in courtesy,prompt service and professionalism from the entire staff was excellent from beginning to end. I would like to show my extreme appreciation and gratitude specifically to my salesman Franco Leonard. We discussed all relevant info and Franco used his talent and knowledge to work out a deal that went far beyond my expectations. Thank-you oh so much for your assistance,attention and professional approach Flagship Motor Cars of Lynnfield customer for life. Another shout-out to Darnell Caruso-Stewart. Her advice and determination in securing me a great financing rate added to the ultimate car buying experience. Thanks again! More

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Sets the standard for luxury car buying experience This was my 3rd Mercedes Benz purchase from Flagship Motorcars of Lynnfield in the last 8 years. My most recent, seamless from start to finish, experi This was my 3rd Mercedes Benz purchase from Flagship Motorcars of Lynnfield in the last 8 years. My most recent, seamless from start to finish, experience was undeniably the best due to my salesman Frank Borriello's understanding and execution of excellent customer service. His dedication and passion for helping me far exceeded my expectations. Frank rendered the most impeccable customer service. He handled everything with efficiency, professionalism, respect and honesty. I expressed to frank during our first conversation months before my lease end of my budget, needs and concerns for my next vehicle. He never stopped working so diligently to meet all of them.I was always informed when there was dealer or manufacturer incentives available to me; had I wanted to get out of my lease earlier. Frank didn't just sell me a car but found the best one to fit my needs. He made me feel so comfortable that I signed papers on a car I hadn't even seen. The day of my last lease end, I brought my old car back and walked out with a brand new 2016 E350 in one hour. I never felt pressured at any point in the process. Flagship motorcars of Lynnfield defines and sets the standard of what a luxury car dealership should be. Starting with Frank to Derek the sales manager (who got me the best price ever) and Darnell who drew up all the paper work and had my car registered and insured for me all in less than one hour; I could not have possibly had a smoother sales experience. A Five Star dealer with five star sales and service. Thank you to this amazing team. You have sealed the deal on a lifetime customer. For anyone who is in the market to buy or lease a Mercedes Benz, I recommend you ask for Frank B; He will change any negative thoughts or feelings you may have had about car shopping and buying. More

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Exceeded Expectations An excellent car buying experience and this review comes from someone who truly hates car shopping. My Product Specialist, Paul Polacke, was knowledg An excellent car buying experience and this review comes from someone who truly hates car shopping. My Product Specialist, Paul Polacke, was knowledgeable in all aspects of the vehicle and made the whole process an enjoyable experience from start to finish. He goes above and beyond to ensure your car buying experience exceeds expectations. More

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My Favorite Carbuying Experience Yet No one is ever happy when they find out they have to buy a new car, but what started as the worst week of my life ended with a fresh start in a shiny No one is ever happy when they find out they have to buy a new car, but what started as the worst week of my life ended with a fresh start in a shiny new 2016 Mercedes C300 4matic. I can't say enough how much the staff at Flagship Motorcars went above and beyond. The sales representative Frank (Borriello), calmed and assured me that I would leave happy in a safe car at a price I could afford. He insisted I drive as many cars as I needed to feel comfortable with my decision. Frank took extra time to explain all of my car's features-my favorite being the remote start via mbrace! After that, I couldn't wait to pick up my new car! The delivery of the car was unbelievable, a big red bow and rhinestone studded roses...Absolutely blew me away. I can't wait to purchase my next one! I highly recommend looking for Frank when you go to purchase your next dream car! More

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