Darnell Caruso-Kelley | Page 17

My Favorite Carbuying Experience Yet No one is ever happy when they find out they have to buy a new car, but what started as the worst week of my life ended with a fresh start in a shiny No one is ever happy when they find out they have to buy a new car, but what started as the worst week of my life ended with a fresh start in a shiny new 2016 Mercedes C300 4matic. I can't say enough how much the staff at Flagship Motorcars went above and beyond. The sales representative Frank (Borriello), calmed and assured me that I would leave happy in a safe car at a price I could afford. He insisted I drive as many cars as I needed to feel comfortable with my decision. Frank took extra time to explain all of my car's features-my favorite being the remote start via mbrace! After that, I couldn't wait to pick up my new car! The delivery of the car was unbelievable, a big red bow and rhinestone studded roses...Absolutely blew me away. I can't wait to purchase my next one! I highly recommend looking for Frank when you go to purchase your next dream car! More

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Fun experience with a great ending Have had challenges in the past trying to purchase a car at Flagship in Lynnfield. Recently I have been searching for a 2013 SL 550 convertible onlin Have had challenges in the past trying to purchase a car at Flagship in Lynnfield. Recently I have been searching for a 2013 SL 550 convertible online. I sent an inquiry to Flagship about a month ago about a car they just got into inventory. Peggy MacNamara sent me an email introducing herself and offered to set up a meeting for me. When I saw the car off hours I did not like it and let Peggy know. Every couple of weeks or so she continued to follow up with a quick short email to ask how my search was going. I called her when I noticed another car there and I had several questions. She transferred me to Ken Mulstay the Pre Owned Director who gave me some valuable information about another car I was interested in at another dealership. Because of that helpful conversation I decided to stop in to see their car. I met Ken and he introduced me to George Nakhoul, one of their salespeople. George was very helpful and easy to work with and knows the product well. While working out our deal I finally met Peggy and she is more of a doll in person. Darnell Caruso Stewart, whom I have know for years came over to me and said hello along with Paul the GM. I felt at home and very comfortable. Another sales person, Julialisa Papagno came to me because she remembered I purchased a car from her, at that dealership, in 1999. It's amazing to say I had so much fun spending stupid money. Flagship has come a long way, in my opinion, and I look forward to working with them well into the future. More

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From GLK to GLC I was looking to trade in my 2012 GLK for the new GLC 300, so I spoke with my good friend Grace Cosco, Customer Care Mgr. Extraordinaire, who recommen I was looking to trade in my 2012 GLK for the new GLC 300, so I spoke with my good friend Grace Cosco, Customer Care Mgr. Extraordinaire, who recommended Julialisa Papagno. Julie is a perfect recommendation as she has been selling MB's at Flagship for many years. Julia set me up with a test drive in a new GLC 300, and I knew it was what I wanted. So then we worked on getting a Lunar Blue model which was enroute, along with a very fair trade on my GLK. From there it was on to meet with Darnell Caruso-Stewart, my former salesperson, the money lady to wrap up the deal. She made sure I knew what options would be the most benefit to me. On Friday, a week later the new GLC arrived, we received a call that it was in, and Grace had it washed and cleaned so my wife and I could look at it. The metallic Lunar Blue really shown in the sun. They had to do a couple of things to the car and it would be ready on Monday. Well it is New England in April and we had 4-5 inches of snow so we arranged to pick it up on Tuesday. The car was in the VIP room with a red bow and Julia gave me a dozen red roses. Paige Babcock and I met to go over the car. She really knows her MB's, and we looked at everything. I had many questions and she took the time to go over them. She made sure I knew how to operate the new car. She even said that if I ever had any questions in the future, do no hesitate to contact her. Since driving off in the new GLC, I have had numerous follow up calls and e-mails from everyone asking how I was enjoying my new MB! What a truly great team to work with. More

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Great Experience I enjoyed working with Pauley from start to finish. He was thorough, attentive and very knowledgable. I was shocked when he took the time out to expla I enjoyed working with Pauley from start to finish. He was thorough, attentive and very knowledgable. I was shocked when he took the time out to explain how the car operates. I look forward to doing business with Pauley in the future and would recommend him to family and friends. I would like to thank Darnell for her expertise in the finance process. Thank you!!! Lisa More

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Paul Polacke I recently purchased my CLS 550 from this dealership and i must say the service was excellent, the overall experience was easy and my sale person Paul I recently purchased my CLS 550 from this dealership and i must say the service was excellent, the overall experience was easy and my sale person Paulie was a class act, making sure i had no questions or concerns that went unanswered. I would highly recommend seeing him as your guy at Flagship! More

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Customer for life! 2 reviews 5.0 star rating 3/29/2016 Last week I drove into Flagship in a 2003 BMW with low expectations and 4 hours lat 2 reviews 5.0 star rating 3/29/2016 Last week I drove into Flagship in a 2003 BMW with low expectations and 4 hours later I left in a 2016 E350 Sportmatic with zero out of pocket cost and a very reasonable monthly lease expense. This was waaayyyyyy beyond my wildest hopes and I have 3 folks to thank. #1 Adam Hays in Corporate Development, I know him and he pulled the dream team together. #2, Paully P who took the handoff from Adam and showed me everything on the lot within my budget. Once we agreed on a vehicle I went to see Darnell in the finance department and she squared me away in 3 minutes. Side note, I have a vanity plate that is very hard to transfer to a leased vehicle, usually takes 3-4 days at the DMV, Paully et al got it done same day within hours, incredible service. I will lease from Flagship for the rest of my life, they are top notch!! -Bill More

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Top notch in every way! From beginning to end my experience with Frank and the rest of the. staff could not have been better. As a former business owner who believes in excel From beginning to end my experience with Frank and the rest of the. staff could not have been better. As a former business owner who believes in excellent customer service, I rarely have had a great car buying experience. Flagship breaks the mold! I can't say enough about Frank's professionalism and caring. He found the right car for me and put the deal together to make it happen. If you are buying a new or preowned Mercedes, head straight to Flagship as they will change your past ideas on the car buying experience. More

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Stree Free Car Buying I do not like car shopping. The hard sell is not my idea of a pleasant time. I saw a car I liked on line and went to Lynnfield for a test drive. I I do not like car shopping. The hard sell is not my idea of a pleasant time. I saw a car I liked on line and went to Lynnfield for a test drive. I met Paul Polake and we had instant chemistry. He understood that I am a busy person and I didn't like car shopping. He took the time to listen to me - what I liked, what I didn't like and exactly what I was looking for. After a few test drives, we got the exact car for me! Paulie never pressured me, he was very patient with my off schedule and he did the right job! I highly recommend him and will be telling my friends about the experience. I am sure that the next time I go to buy a car, it will be from Paulie! More

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five star plus I've had a pleasant experience from Flagship Motorcar of Lynnfield. Paulie has been helping me from the very beginning to after-sales customer service I've had a pleasant experience from Flagship Motorcar of Lynnfield. Paulie has been helping me from the very beginning to after-sales customer service. He is extremely sincere, nice and trustworthy. He did not talk that much but he listened to my needs very carefully and provided me with details of each alternative. So I was able to compare and make the decision. I also wanna give special thanks to Darnell and I will never forget her beautiful smile. Most importantly, I was surprised by Flagship Motorcar's after-sale services! They kept following up with me to make sure I have no issues. I was too busy to respond timely but they called me to follow up. I did have some challenges in using some functions and Paulie contacted me proactively to set up a time to help me. Paulie is amazing, the whole team is amazing! I feel comfortable to come back for help anytime. I would love to recommend to my friends in future. More

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Purchase of CPO e350 Knew what I wanted for a CPO vehicle and the team I worked with made the purchase a breeze. Ibe was a pleasure to work with & I highly recommend him. Knew what I wanted for a CPO vehicle and the team I worked with made the purchase a breeze. Ibe was a pleasure to work with & I highly recommend him. More

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