Darnell Desforges | Page 2

Darnell Desforges took his time with me and my wife helped us find the right car that fit our needs at the price we wanted to be helped us find the right car that fit our needs at the price we wanted to be More

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Darnell was exceptional! He went above and beyond to help my husband and I. I can't thank you enough for making this experience for us phenomenal. He deserves a raise haha! He went above and beyond to help my husband and I. I can't thank you enough for making this experience for us phenomenal. He deserves a raise haha! More

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Darnell was exceptional! He went above and beyond to get my husband and I exactly what we wanted. I can't thank you enough for making this experience for us phenomenal. He de He went above and beyond to get my husband and I exactly what we wanted. I can't thank you enough for making this experience for us phenomenal. He deserves a raise haha! More

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I found a Jeep Grand Cherokee (2017) at Levittown Ford that was a better price than the same car in CT where I live. Drove the 2 hrs to get there and test-drive the car and the salesman, Luis, knew nothi that was a better price than the same car in CT where I live. Drove the 2 hrs to get there and test-drive the car and the salesman, Luis, knew nothing at all about the car and couldn't answer a single question. He never followed up and when I called him, he was either "gone for the day" (3 days in a row?) or not available. I purchased the car anyway and somehow they found him to take the deposit over the phone. Never heard from him again. Went to pick up the car and nothing had been done - credit app not processed, car hadn't been cleaned, none of the paperwork, etc. Ended up at the dealer past 8:00pm on a Friday night while the manager and finance guy did everything. That was the first issue. Second issue: When I picked up the car, they gave me an in-transit temporary registration/pass good for 30 days until they could get the car registered in CT. I have called weekly to check on the status of the registration, and I was told once the paperwork is in "it's out of our hands" how long it will take for CT to register the vehicle. Big surprise, the temporary tag expired yesterday so now my son is at school in upstate NY driving a car with no tags. I called all day today and talked to managers and finally the GM, Charles, to find the status of the registration. Their response was for me to "send them any tickets my son gets if he's pulled over and they'll take care of it." xxx? Spent 2 hrs on the phone with NY DMV and CT DMV and found out that it takes 30 days from the time the paperwork is sent in to get the car registered out of state. DMV said I should have gotten a "tracking number" from the dealer so I could check the status of the registration myself. Called the dealer back, Charles said he would get back to me with an answer. Never heard from him and he's gone for the day. They close at 8pm, but apparently most people leave at 4:30 according to the receptionist. They also use a third party to do their out-of-state registrations. Literally, every time I call the dealership, the person I ask to talk to is never available, and no one returns voice mail messages. So, today, I called over and over again until I got a live person to talk to. I talked to two sales managers, Kevin and Darnell, and I wasn't nice because (1) no one would take my calls, (2) no one offered any solution, and (3) no one would even check the status of the registration at DMV to see if there was a problem. Darnell was downright nasty, constantly interrupting me and eventually hung up on me. I don't need to be played by managers at a car dealership, esp when all I want is to find out when my car will be registered. I should have driven home and never looked back after dealing with Luis, the non-sales/sales person, but I missed that red flag because my son liked the car. To everybody else out there, don't waste your time there - it's not worth it. There will be a problem somewhere along the way, guaranteed, and they do not care about their customers. The CT DMV told me that they usually complete out-of-state registrations 30 days from when they receive the paperwork. Given that I bought the car at the end of July, the paperwork has probably been sitting on someone's desk for a few weeks of August while they were on vacation, but it is beyond the managers to admit they dropped the ball, or the the third party dropped the ball. I reported them to the NY DMV in Albany for what good it will do, and I filed a formal complaint at Ford Motor Company for the sloppy work they do at Levittown Ford and for their horrendous customer service. My son's driving a car with no tags and if he gets pulled over the police will probably think it's stolen. He also can't get a parking pass at college because the car isn't registered. Darnell, the Sales Manager told me I would "get the registration when I get it from them." Charles, the GM did call me back, but just to let me know it will be 2 more weeks before the registration is done. At this point, it's about their nasty attitudes, terrible customer service and their refusal to even look into the issue to see what the problem is until I caused a big stink there. Now they treat me like I'm a crazy person. I didn't start out nasty, but when people refuse to do their jobs or be accountable for not doing their jobs, or offer to help, or call DMV on their own, I don't know what they expect. If I could return the car I would. Worst car dealership and the worst employees ever. More

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Treigh is wonderful, Darnel is terrible. Used to be good as salesman. Horrible as a manager. Demotion in order. Management not helpful and horrible customer service overall. Will complete Fo Used to be good as salesman. Horrible as a manager. Demotion in order. Management not helpful and horrible customer service overall. Will complete Ford survey with full details. USED TO RECOMMEND to everyone. Will NOT RECOMMEND. More

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Levittown Ford is the go to car dealership in the area with the best customer service from start to finish. If you are looking to lease or buy a car, Levittown Ford should be your only stop. I highly rec with the best customer service from start to finish. If you are looking to lease or buy a car, Levittown Ford should be your only stop. I highly recommend them especially salesmen, Joel and Jason and Wil in finance. I continue to come back for my car needs because of the great experience that Levittown Ford provides each and everytime. More

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Terrible customer service! Rude staff! Can't speak to a manager, or even locate one! Worst experience looking for a car I ever had! DO NOT SHOP HERE! manager, or even locate one! Worst experience looking for a car I ever had! DO NOT SHOP HERE! More

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Always a pleasant experience I am a repeat customer at Levittown Ford and I recently purchased my 3rd vehicle from them. The whole process could not have gone smoother, and I got I am a repeat customer at Levittown Ford and I recently purchased my 3rd vehicle from them. The whole process could not have gone smoother, and I got exactly what I wanted. Darnell was unlike any other salesman I have encountered. I received A+ service. More

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Amazing Experience Just and amazing experience at Levittown Ford. We leased for the first time three years ago and we decided to renew our lease with them this December Just and amazing experience at Levittown Ford. We leased for the first time three years ago and we decided to renew our lease with them this December. Danny "K" (Daniel Krauciunas) was a prince of a man and made the renewal easy and financially competitive. Vinny took care of the business and credit aspect and kept in constant touch with me when necessary. We took delivery of our new 2019 Ford Edge Titanium AWD a few days ago on my wife's birthday. Levittown Ford surprised my wife with a Birthday display arranged by the General Manager, Ken Banks and executed by Danny K and Darnell Desforges. As my wife walked in, the car was front and center in the showroom, under a red tent with Happy Birthday balloons and big red bows. What a stylish celebration of our new purchase! (see photos). Kudos also to Michael Piscopo and Paul Hart of Levittown service for taking good care of our 2015 Edge. Levittown Ford is part of the VIP Auto Group, so even if you decide on something other than a Ford, you will get the same great pricing, service and commitment to satisfaction at one of the other VIP. If you are looking for a Jeep, Chrysler, Doge, Ram, you may what to speak with Eric Rivera at the Garden City dealership. Thanks to everyone. Merry Christmas and Happy New Year! More

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New car came with damage - first and last time here I purchased a brand new Ford Explorer XLT. The vehicle came with a total of 4 chips where paint was on the 2 left side doors. The windshield had scrat I purchased a brand new Ford Explorer XLT. The vehicle came with a total of 4 chips where paint was on the 2 left side doors. The windshield had scratches. The drivers door window had a chip. I did bring it back to touch these things but without completely replacing windows - there is still evidence of the damage this "new" car came with. In addition - they manhandled and ripped off my old license places to put on the new car. As a result, I have badly damaged plates and now I have to go to the DMV to pay for new plates and spend what will likely be a lot of time at the DMV. I never had this issue buying Hondas, Toyotas and Jeeps in my past. Not sure if it's a Ford issue or just an issue with this one dealership. First and last time I will use come here for a new car. If you prefer new cars without damage, I recommend staying away. More

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