Darrel Tumbaga | Page 6

I was a loyal Slo BMW customer who has purchased and leased over 11 BMW's, but the last several years (since new ownership took over) I've noticed customer service has gone down hill. The last straw leased over 11 BMW's, but the last several years (since new ownership took over) I've noticed customer service has gone down hill. The last straw for me was when I went to turn in my current lease and wanted to purchase the vehicle. First, they didn't even want to handle the buyout. They wanted me to mail it in to BMW. I told them I did not want to do that because I wanted to pay the sales tax so I wouldn't have to go into DMV later. Slo BMW continued to tell me that I could only do my pay off via mail until I threatened to call BMW corporate and complain. When they finally relented and agreed that I could come in and pay off my car, they told me I would be required to pay a $995 inspection fee...on my own car that I was keeping! After telling them that was ridiculous and I was not paying an inspection fee, I left and promptly called BMW of Santa Maria and asked their process for lease buyouts. (I did not tell them what Slo bmw’s process was) Not only did Santa Maria BMW not charge me an inspection fee, but they also waived document fees and emailed e-sign documents to me so I didn't have to go to Santa Maria. That is the kind of customer service that brings buyer loyalty. Sadly, it seems that Slo BMW only cares about their bottom line now, not the customer experience. So if you're in the market for a BMW, I would suggest you skip San Luis Obispo BMW and go to Santa Maria BMW if you want the kind of excellent service that is supposed to go with the purchase of a luxury vehicle. More

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I was looking for a new vehicle so I decided to visit BMW of San Luis Obispo. I didn't make an appointment just walked in. Kevin Nyhus introduced himself and the rest is history. Kevin Nyhus is fantastic to of San Luis Obispo. I didn't make an appointment just walked in. Kevin Nyhus introduced himself and the rest is history. Kevin Nyhus is fantastic to work with! He worked with me to find a great BMW that fit my needs and lifestyle. I was very happy with the experience I had working with Kevin and all the staff at BMW of San Luis Obispo. I would definitely recommend this dealership to anyone looking for a new car! Thanks Kevin! More

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Kevin and the team made the car buying experience so much fun!! I loved the very end, it was like a party and singing my favorite karaoke song was icing on the cake!! 🎂 🎶🎤🎈 fun!! I loved the very end, it was like a party and singing my favorite karaoke song was icing on the cake!! 🎂 🎶🎤🎈 More

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BEST SERVICE EVER. Mitch and Nathaniel were literally the best client advocates we have ever worked with. I recommend them for everyone! Scott was also a fantastic help and super sweet. Everyone who works he best client advocates we have ever worked with. I recommend them for everyone! Scott was also a fantastic help and super sweet. Everyone who works here gives you 110% and make sure you leave satisfied. Best experience ever. More

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Mitch was great! As well as managers Jose and the Darrel! Super fast, informative as well as efficient. Worth the drive and especially the wait. Super fast, informative as well as efficient. Worth the drive and especially the wait. More

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Mitch Valine is our Go-To salesperson at BMW. He's sold us our last 4 BMWs and touches base with us during the year just to make sure everything is going well with our cars. us our last 4 BMWs and touches base with us during the year just to make sure everything is going well with our cars. More

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Kevin contacted me quickly after I expressed interest in buying from SLO BMW online. He pointed out the X5 while I was on-line and before I knew it I was scheduling a test drive later that day. Kevin took buying from SLO BMW online. He pointed out the X5 while I was on-line and before I knew it I was scheduling a test drive later that day. Kevin took the time to show various features of the car to ensure that I quickly felt comfortable with driving the car and started customizing the vehicle settings to fit my needs. Kevin was very friendly and followed up several days later to make sure I was getting the most out of the car. More

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Sincere Thanks to everyone at BMW SLO for the awesome experience purchasing my new 540i. Stevie, James, Darrel you are all superstars(10 of 10) experience purchasing my new 540i. Stevie, James, Darrel you are all superstars(10 of 10) More

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Paul was great on educating me on the IT aspects of the X5. He took time and walked me through patienly on all the features of the X5. He is well versed on all the options and capabilites... more than I X5. He took time and walked me through patienly on all the features of the X5. He is well versed on all the options and capabilites... more than I'll ever utilize.. The Technology on the BMW's sell the car. Period. Anyone looking for a BMW who does their homework does not need to be sold on the product. The Product sells itself. It was nice to have a representative like Paul who knows the procuct and can educate the consumer on all the features and technology that is behind the specific BMW sought after. Also, Fair price for car I purchased. Prefacing Fair Price; fair even deal. I got a good product quality and offering for my price. They did not overcharge. They were also under market for the vehicle, but as a business still have to make some money. So, they were more than fair. As a business owner myself, I understand metrics and will buy my next one from them as well. Be a good Berian and do your research. Weigh options, then go with credibility. More

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