Darrel Tumbaga | Page 5

As I was getting out of my vehicle when I arrived at BMW of SLO,Adrian approached me in a professional, kind and welcoming manner. While working with Adrian on purchasing my first vehicle at BMW of SLO I wa of SLO,Adrian approached me in a professional, kind and welcoming manner. While working with Adrian on purchasing my first vehicle at BMW of SLO I was worry, stress and anxiety free. He made the process very seem less and peaceful no hesitation in purchasing the vehicle as he was with me every step of the way and very thorough upon explaining everything. Overall Extremely happy. Thank you so much Adrian. More

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Fantastic place to by a car. Both Scott's bent over backward to help me find the right car. Thoroughly recommended.A great experience. Both Scott's bent over backward to help me find the right car. Thoroughly recommended.A great experience. More

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Great people, and great deals. Both Scott’s are brilliant. Highly recommended. Big up to Vince too. Both Scott’s are brilliant. Highly recommended. Big up to Vince too. More

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Scott was an amazing salesperson and went above and beyond, giving us a customized experience as a client! I’d give him and his team 10 stars!! beyond, giving us a customized experience as a client! I’d give him and his team 10 stars!! More

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Not sure how to start this review but I did end up purchasing the vehicle knowing that the carfax stated that it was in a minor accident and that it was towed, Juan(JT) did say it was minor and nothin purchasing the vehicle knowing that the carfax stated that it was in a minor accident and that it was towed, Juan(JT) did say it was minor and nothing to worry about because the car was inspected and everything passed inspection, when I seen the inspection report it did say there were a few issues, I asked JT if everything on the report was fixed or replaced he assured me that they were even though I stated that the door handles that were replaced were not painted and a panel was missing from the car, when I stated that he had no comment. When I drove off after purchasing I tried to get the navigation to work, is was non operational, even though the inspection report said it was working. I ended up driving back home which was about 350miles because the dealership was closed and the car was under factory warranty so I just told myself that I could go to a local dealership to get it fixed. The next day I get a phone call from JT saying that he left 5 sets of keys in the car and that I need to come back ASAP to return them, knowing that I live 350 miles a way. I came back and asked about the navigation, they just told me to reset it, when I get back home I come to realize that ID6 EVO is not able to be reset, so that didn't fix the issue. When I look under the car I see the car wasn't in a minor accident as the carfax stated, there was a lot of undercarriage damage, bent braces, missing bolts and broken clips, some outer panels were being held on by random screws that I found hidden. The Rex engine was misfiring and leaking oil throwing a check engine light. I could've returned the vehicle but I drove over the mileage just to get home. I'm just saddened that I felt ripped off that none of this under carriage info was stated on the inspection report. I can expect this behavior from a small no name dealership but not a reputable BMW dealership. More

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Karsten is awesome, he knows his stuff! Ask him any question about any BMW and he will answer! He answered all my X3 questions when I first bought my car, he continues to ask if I have any Ask him any question about any BMW and he will answer! He answered all my X3 questions when I first bought my car, he continues to ask if I have any questions, and how I’m enjoying my X3. I’m impressed with his BMW knowledge! Professional, pleasant and a great deal of patience, great asset to BMW! BMW SLO is the BEST!!! More

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The main reason I bought the car was my interactions with this dealer in particular, Scott and Steven. I have not typically been a fan of dealers and had some negative experiences in Southern California. I f this dealer in particular, Scott and Steven. I have not typically been a fan of dealers and had some negative experiences in Southern California. I found Scott really listened and had my best interest at heart. He easily established rapport and was genuine and authentic with his interactions both during and after the purchase. I truly appreciated the little details, including the celebration when I drove the car off the lot it was very special. I sent the video to a couple of my friends and they were blown away that the staff would go to that length to celebrate a car purchase. I very much appreciate his continuing to follow up to make sure everything is OK with the car. I have been back twice since I bought the car and I feel very welcomed by all of the staff when I came in now. I will highly recommend this dealer especially Scott to friends and family . It has been an incredibly positive experience from start to finish with both sales and service. More

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JT was friendly, knowledgeable, and provided the right amount of information. JT asked what we knew about certain features/functions to gauge how to best provide meaningful information. The overall time amount of information. JT asked what we knew about certain features/functions to gauge how to best provide meaningful information. The overall time to complete the transaction was way too long. More

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Connor provides excellent customer service and makes me feel like a valued customer. I look forward to bringing my car in because the experience I have every time is very familiar and welcoming. feel like a valued customer. I look forward to bringing my car in because the experience I have every time is very familiar and welcoming. More

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Always on point! They take customer service seriously and genuinely try to keep you informed and comfortable. Every player I’ve encountered over several years is top tier. genuinely try to keep you informed and comfortable. Every player I’ve encountered over several years is top tier. More

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