Darrell Cooper | Page 11

This is our second purchase in a year from Five Star Subaru of Grapevine (first for my son, now for me). Wow. I may never buy a car anywhere else! I emailed the dealership through the car buying p Subaru of Grapevine (first for my son, now for me). Wow. I may never buy a car anywhere else! I emailed the dealership through the car buying program of a local DFW radio personality on Thursday. I didn't hear back so I followed up with them Saturday morning. My initial email must've gotten lost in the interwebs, which is no big deal. It happens. I had a specific 2019 Subaru Outback Limited I was looking at on the Certified Pre-owned lot. Our sales person, Darrell Cooper, jumped on it, trying to help me. He confirmed that particular one was spoken for, but he had a 2018 Subaru Outback Touring (with fewer miles) available for a few hundred dollars less. It was the color I wanted -- and I always wanted the Touring. I just didn't think I'd find it in my price range. Within minutes, Darrell had a video emailed over to me showing me the car. It is gorgeous! We made an appointment to come see it. As soon as we arrived, Darrell took us out to the car and we were off on the test drive. Confirming it was the car we wanted, we went in and discussed pricing/financing. Everything worked like a charm. We talked with Tony Hooman, a general manager for a few minutes. He seems like a great guy. He certainly has hired good people. Then, we visited with Cameron Alexander-Munns in financing, who got us squared away. Three hours after arriving, we drove off in the new-to-us Outback. I cannot say enough good things about the Five Star experience (we purchased a car from another Five Star brand a decade ago and the experience there was similar). These are good people. The service department are good people. We've bought two CPO cars from them and I think they treated us every bit as well as if we had bought factory new. I'm sold on both Subaru and Five Star Subaru. It'll be a couple of years (hopefully) before we're in the market for a new or new-to-us car again, but based on my most recent experiences, Five Star Subaru will be the first place we look! More

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Darrell was superb at his job and made our experience a great one! great one! More

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Darrell Cooper was fantastic to work with. He is a first class person. We also appreciated visiting with the General Manager. We were impressed he took the time to talk to us. class person. We also appreciated visiting with the General Manager. We were impressed he took the time to talk to us. More

by jonathanjames1961 Verified Customer Verified Customer

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Mitch did a great job quickly offering a test drive and qualifying my wife and I for the Subaru outback. Overall, the experience was a pleasant one. I just wish the financial part had gone faster. qualifying my wife and I for the Subaru outback. Overall, the experience was a pleasant one. I just wish the financial part had gone faster. More

by mykread Verified Customer Verified Customer

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NOT RECOMMENDED AT ALL, A WEEK TALKING WITH A SALE MEN AND WE SCHEDULE TO FINISH THE DEAL TODAY BUT HE SEND ME A MASSAGE SAYING THAT THE CAR WAS SOLD . AND WE SCHEDULE TO FINISH THE DEAL TODAY BUT HE SEND ME A MASSAGE SAYING THAT THE CAR WAS SOLD . More

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Once financing was approved the deal went well. Darrel was great to work with and made it a smoother process. I would purchase here again without hesitation. The financing company does not have great rev was great to work with and made it a smoother process. I would purchase here again without hesitation. The financing company does not have great reviews but I will mostly refinance once my payment history is established. More

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Had a very smooth and quick car buying experience!!!! Darryl Cooper was an amazing salesman and Brandon Fraikes took great care of me! I will definitely be back. Darryl Cooper was an amazing salesman and Brandon Fraikes took great care of me! I will definitely be back. More

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I can support subaru as a manufacturer easily. It's a great car, but what made the difference was this dealership. Currently it is hard to find a vehicle and most dealerships are taking advantage of this great car, but what made the difference was this dealership. Currently it is hard to find a vehicle and most dealerships are taking advantage of this by finding ways to charge more. This dealership offered multiple discounts for me without my request and did not pressure me into a buy. Darrell was extremely helpful and willing to answer any question while the dealership as a whole obviously took pride in making sure the customer was taken care of. It was a very relaxed buying experience. 5 star subaru will be on the top of my list when I'm looking for my next car. More

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Great experience buying my new 2021 Subaru Forester. We agreed to a price prior to coming to the dealer and they didn't have any hidden fees/costs. agreed to a price prior to coming to the dealer and they didn't have any hidden fees/costs. More

by esorian Verified Customer Verified Customer

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Darrell Cooper was true to the 5 Star promise to give outstanding customer service. He guided us through our decision process very well with no inappropriate pressure. We had a positive experience at 5 outstanding customer service. He guided us through our decision process very well with no inappropriate pressure. We had a positive experience at 5 Star Subaru - not something we can say about every dealership. More

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