Darrell Cooper | Page 10

This is the place where "BUYER BEWARE" is the greatest asset you have when purchasing a used vehicle! Front line sales personnel are great, but the sales management and used car prep and service managemen asset you have when purchasing a used vehicle! Front line sales personnel are great, but the sales management and used car prep and service management are not trustworthy. IF they promise to fix an issue prior to delivery, they attempt to Southern Engineer the repair, take weeks to complete it, or just do not do it at all, replying, "I just said I'd see what it costs", which is an outright lie! They CLEAR trouble codes so they do not show up again for 50-100 miles, which is normally after test driving and purchase. This constitutes DECEPTIVE TRADE PRACTICES!!!! After paying a Premium Price for a vehicle, which I had little issue with because it was a present for my wife, I had to wait 3 1/2 weeks to get delivery because the management did not want to pay for replacing parts that made the vehicle dangerous. Then a few days later the trouble codes started 'magically' popping up. I took it to the manufactures dealership and it cost me close to $6,000 more dollars to have all the issues fixed or replaced. DO NOT BUY A USED CAR HERE!!!! You may not live to regret it!!!! More

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Best experience buying a car ever! Darrel and everyone at the dealership we're awesome! the dealership we're awesome! More

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Everyone we interacted with at Five Star Subaru was awesome. No complaints! All were informative and helpful. awesome. No complaints! All were informative and helpful. More

by ted26 Verified Customer Verified Customer

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I worked with a very helpful and knowledgeable team who answered all my questions and made the process of selecting and financing a vehicle super simple! answered all my questions and made the process of selecting and financing a vehicle super simple! More

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Clean, hospitable facility with no pressure salespersons. Easy process from start to finish purchasing a car. Darrell (sales person) was highly accommodating throughout the process. You are treated with dign Easy process from start to finish purchasing a car. Darrell (sales person) was highly accommodating throughout the process. You are treated with dignity and respect. Highly recommend! More

by 2020Subaru Verified Customer Verified Customer

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Darrell was wonderful to work with. He didn't push me to purchase a car or make decisions, but provided guidance when I needed it. He let me do things on my own terms and on my own timeline. He is patient a purchase a car or make decisions, but provided guidance when I needed it. He let me do things on my own terms and on my own timeline. He is patient and friendly and my experience could not have been more smooth. Five Star Subaru of Grapevine was a great facility and very efficient as well. More

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This vehicle purchase was the easiest most pleasurable car buying experience of my adult life. 5 Star is the Dealership and RATING 🌟🌟🌟🌟🌟 Great people great value, 0 pressure tactics. The Pack Family car buying experience of my adult life. 5 Star is the Dealership and RATING 🌟🌟🌟🌟🌟 Great people great value, 0 pressure tactics. The Pack Family and their staff have very high ethical standards and approaches. More

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I have always had a terrible experience when it comes to buying a car. For the first time, I enjoyed this experience without regret. Darrell and Cameron were fantastic through the entire process. buying a car. For the first time, I enjoyed this experience without regret. Darrell and Cameron were fantastic through the entire process. More

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Dealing with Five Star Subaru & Darrell Cooper was EXCELLENT no pressure, fair price & “Cooper” found me exactly what I was looking for. The best price in the DFW area. Thanks DC EXCELLENT no pressure, fair price & “Cooper” found me exactly what I was looking for. The best price in the DFW area. Thanks DC More

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Cooper and Anthony were great to work with. From the start to finish, it was an overall amazing experience with everyone I came in contact with. start to finish, it was an overall amazing experience with everyone I came in contact with. More

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