Their service is great and the employees are friendly. He found the perfect car for me. This is exactly what I want and I totally loved it!
"Simply Amazing "
We had such an amazing experience. The whole process was quick and efficient. Everyone we met was kind and welcoming and very accommodating. Best of all I got to drive away in my dream car!!!
Other Employees Tagged:
"Now a happy Subaru owner"
After finding the 2012 Subaru Outback for sale on Subaru of Grapevine's website, I expressed interest in the car and had a quick response from Darrell Cooper about the condition of the vehicle. I was able to test drive the vehicle the same day and followed up in the next couple of days with having a mechanic inspect the vehicle. Afterwards, we were able to come to an agreement on price and I had a pleasant car buying experience. I am very happy with the friendly and timely communication I received from both sales associates, Darrell Cooper and Eddie Martinez. Freddie Valdovinos was also very friendly guy to talk to and helpful through the financial process of paying for the vehicle and he explained the various nationwide warranties the dealership offered, although I did not take him up on them. Thank you!
"Helped with trade in of vehicle "
After deciding to trade in my 2016 Chevy Colorado, I called Five Star Subaru, to see if they had the vehicle I was interested in. As soon as I was transferred to a sales representative, mr cooper greeted me and answered all my questions with a sincere and friendly attitude. I knew just by mr coopers tone, that o was going to enjoy my visit to the dealership. Upon arriving only 30 minutes after speaking to mr cooper, he greeted me with a warm smile and a kind handshake. He verified the vehicle I was interested in, and took me straight to the showroom floor. He them helped by explaining many of the questions I would have forgotten to ask. after a few minutes of dialogue of what my needs were, mr Cooper made me even more comfortable by showing me to the kitchen for beverages and snacks while he arranged for me to test drive the vehicle. Mr cooper also started the ball rolling on paperwork, so I could get a vehicle in the color of my choice which was due to arrive at a later date. After waiting only a few days, I was phoned to find out there was a delivery arriving earlier with my vehicle. When I arrived on the day scheduled, the sales personnel were very busy handling a flood of other customers. Mr Cooper and the sales team worked diligently and quickly to attend to myself despite my many issues with my bank and financiers. Upon resolving my problems, both the sales manager Jeff and mr cooper apologized for how busy it was and not being able to resolve my problems sooner. I felt the staff went above and beyond, and was always friendly. This is a lengthy review, but that’s how happy I am with this service. I will be visiting again just to shake hands and enjoy conversation with these gentlemen again, and I will and have been referring people to Five Star Subaru since I have been there.
Other Employees Tagged:
Jeff (sales manager) and tony(supervisor?)
"Internet buying made easy!!!!!!!!!!!!"
I was quite apprehensive about buying a vehicle thru Internet but Darrell Cooper made the process very pleasing for me. He answered my questions with a lot of patience and I took my time buying the vehicle because this is the first Subaru I have purchased. Since I am over 600 hundred miles from the dealership, I did not know who to trust. Darrell sent me videos of the car and then also sent me videos when he added some extras for me. That made me feel more confident as I have had bad experiences with other dealers. Five Star had the car that I wanted at a fair price and Darrell treated me with respect and even though we completed the deal through Internet there were no surprises except good ones as Darrell was so kind enough to pick me up at the airport when I picked up the car. My experience with Darrell Cooper is he always treated me kindly from the beginning to the end of the sale. I very very rarely recommend someone but he went out of his way to make the buying experience easy for me. If I ever bought another new Subaru, I would definite talk to him first. I give him a 10+ with regards to my experience.
My purchase required the sales team to go the extra mile and they did that. I felt like they worked for me and were fighting to get me the best deal verse the other way around. They setup a one on one training session to go over my vehicle and give me the training I needed to understand how to operate everything. In this day of highly technological vehicles this is greatly needed. I will gladly return here to get my vehicle serviced and for purchasing future vehicles.
"5 stars for a reason"
I found that there is five stars in the name for a reason. The service and level of commitment to excellence is above top notch. I would highly recommend this dealership to anyone. When it is time I will purchase another Subaru from here. Stop in and ask for Darrell best sales specialist I have ever worked with.
"Nice car. But pricey"
Darrell is excellent. I recommend him. He did good getting me the car that i want. Not the exact color though. But the car that i got is nice. Little pricey though. The sales person did not explain the numbers. I have to figure out myself when i got home. I think i paid more amount and was not explained to me . The brand new car had some things needed to be fix already. The moon roof has some problem. I need to come back to get it fix. Its been 3 days since i bought the car. And i love it.
"Straight forward no hassle"
Darrell Cooper was our salesman who smoothly helped us buy our car. We were treated honestly, fairly, and respectly by everyone at Five Star Subaru. Highly recommend!
Other Employees Tagged:
"Quick, easy and awesome"
My family purchased a 2016 Subaru Forrester and it’s been AMAZING so far. We worked with Darrell Cooper and he was wonderful to work with!!! So kind, respectful and helpful. We would recommend this dealership to anyone looking to purchase a new or used Subaru! Thank you so much!!