Darrell Cooper | Page 16

Fantastic! Found my dream car on the web's marketplace. The dealer had just received the car and the number of pictures was rather limited. Contacted the dealer Found my dream car on the web's marketplace. The dealer had just received the car and the number of pictures was rather limited. Contacted the dealer through the chat function on their website and within minutes, Mr Cooper was contacting me offering his help. He said he was going to take more pictures but to my amazement I received an actual video detailing the car and the features it contained. I was blown away! Can't get any more personalized than this! Next day I went to test drive the vehicle. Every question was answered in detail, paperwork with further information provided and no pressure was felt. This was the car so placed a deposit and drove the vehicle out of the dealer 24 hours later. The process was smooth and transparent. Everything I can expect from the purchase of an automobile. Subaru of Grapevine is far from where we live and yet there is zero regret we took our business to this location. Thank you to the Subaru Grapevine team for making this transaction completely painless and a dream! More

by jiq Verified Customer Verified Customer

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Amazing customer service from Darrell Cooper. This is by far the best customer service and over all experience I’ve ever had at a dealership. We will be back for future car purchases, and for all This is by far the best customer service and over all experience I’ve ever had at a dealership. We will be back for future car purchases, and for all of our service. More

by Cruz Verified Customer Verified Customer

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My experience was very calm and the people was nice. The sales person was pleasant and very accommodating. He helped make the process very pleasant and enjoyable. The prices of the cars are very reason The sales person was pleasant and very accommodating. He helped make the process very pleasant and enjoyable. The prices of the cars are very reasonable. More

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no pressure and the car sold itself the dealership provided me with all the information I needed without any pressure to purchase what I didn't want. your staff were interested in me a the dealership provided me with all the information I needed without any pressure to purchase what I didn't want. your staff were interested in me and what I was looking for More

by jetabess Verified Customer Verified Customer

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30k maintenance Great job! Thorough in explanation of what was needed and in services rendered. They always do a wonderful job whenever I bring my car in to get servi Great job! Thorough in explanation of what was needed and in services rendered. They always do a wonderful job whenever I bring my car in to get serviced. More

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New car Their service is great and the employees are friendly. He found the perfect car for me. This is exactly what I want and I totally loved it! Their service is great and the employees are friendly. He found the perfect car for me. This is exactly what I want and I totally loved it! More

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Simply Amazing We had such an amazing experience. The whole process was quick and efficient. Everyone we met was kind and welcoming and very accommodating. Best of a We had such an amazing experience. The whole process was quick and efficient. Everyone we met was kind and welcoming and very accommodating. Best of all I got to drive away in my dream car!!! More

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Now a happy Subaru owner After finding the 2012 Subaru Outback for sale on Subaru of Grapevine's website, I expressed interest in the car and had a quick response from Darrell After finding the 2012 Subaru Outback for sale on Subaru of Grapevine's website, I expressed interest in the car and had a quick response from Darrell Cooper about the condition of the vehicle. I was able to test drive the vehicle the same day and followed up in the next couple of days with having a mechanic inspect the vehicle. Afterwards, we were able to come to an agreement on price and I had a pleasant car buying experience. I am very happy with the friendly and timely communication I received from both sales associates, Darrell Cooper and Eddie Martinez. Freddie Valdovinos was also very friendly guy to talk to and helpful through the financial process of paying for the vehicle and he explained the various nationwide warranties the dealership offered, although I did not take him up on them. Thank you! More

by carolynfbiz Verified Customer Verified Customer

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Helped with trade in of vehicle After deciding to trade in my 2016 Chevy Colorado, I called Five Star Subaru, to see if they had the vehicle I was interested in. As soon as I was tra After deciding to trade in my 2016 Chevy Colorado, I called Five Star Subaru, to see if they had the vehicle I was interested in. As soon as I was transferred to a sales representative, mr cooper greeted me and answered all my questions with a sincere and friendly attitude. I knew just by mr coopers tone, that o was going to enjoy my visit to the dealership. Upon arriving only 30 minutes after speaking to mr cooper, he greeted me with a warm smile and a kind handshake. He verified the vehicle I was interested in, and took me straight to the showroom floor. He them helped by explaining many of the questions I would have forgotten to ask. after a few minutes of dialogue of what my needs were, mr Cooper made me even more comfortable by showing me to the kitchen for beverages and snacks while he arranged for me to test drive the vehicle. Mr cooper also started the ball rolling on paperwork, so I could get a vehicle in the color of my choice which was due to arrive at a later date. After waiting only a few days, I was phoned to find out there was a delivery arriving earlier with my vehicle. When I arrived on the day scheduled, the sales personnel were very busy handling a flood of other customers. Mr Cooper and the sales team worked diligently and quickly to attend to myself despite my many issues with my bank and financiers. Upon resolving my problems, both the sales manager Jeff and mr cooper apologized for how busy it was and not being able to resolve my problems sooner. I felt the staff went above and beyond, and was always friendly. This is a lengthy review, but that’s how happy I am with this service. I will be visiting again just to shake hands and enjoy conversation with these gentlemen again, and I will and have been referring people to Five Star Subaru since I have been there. More

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Internet buying made easy!!!!!!!!!!!! I was quite apprehensive about buying a vehicle thru Internet but Darrell Cooper made the process very pleasing for me. He answered my questions with I was quite apprehensive about buying a vehicle thru Internet but Darrell Cooper made the process very pleasing for me. He answered my questions with a lot of patience and I took my time buying the vehicle because this is the first Subaru I have purchased. Since I am over 600 hundred miles from the dealership, I did not know who to trust. Darrell sent me videos of the car and then also sent me videos when he added some extras for me. That made me feel more confident as I have had bad experiences with other dealers. Five Star had the car that I wanted at a fair price and Darrell treated me with respect and even though we completed the deal through Internet there were no surprises except good ones as Darrell was so kind enough to pick me up at the airport when I picked up the car. My experience with Darrell Cooper is he always treated me kindly from the beginning to the end of the sale. I very very rarely recommend someone but he went out of his way to make the buying experience easy for me. If I ever bought another new Subaru, I would definite talk to him first. I give him a 10+ with regards to my experience. More

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