Went there to for a lease return told to come back on
10/28. Manager is a xxx . Never go there again!
10/28. Manager is a xxx . Never go there again!
More
by peakin80
Oct 20, 2025 -
DCH Honda of Nanuet responded
Hello,
Thank you for providing this feedback. It’s important to us that every customer receives efficient and prompt attention whenever possible. Returning a leased vehicle that is not being bought out or traded toward another car does require time and coordination.
As we explained during your impromptu visit, we’re more than happy to assist with the return. We just ask that you schedule an appointment with our team so we can ensure everything is handled properly. If you would still like our assistance with this matter, or if you have additional concerns you'd like to discuss, please email me at mhunziker@dchusa.com with your preferred method of communication and availability. I’ll reach out to you at the earliest opportunity.
Matthew Hunziker
General Sales Manager
mhunziker@dchusa.com
I bought a used 2020 Toyota RAV4 in HONDA of Nanuet
Dealer shop (08/17/2024).
1 week later (08/23/2024), I went to the local Toyota dealer for an oil change and I requested an inspection.
And they ga
Dealer shop (08/17/2024).
1 week later (08/23/2024), I went to the local Toyota dealer for an oil change and I requested an inspection.
And they gave me an almost $4000 bill for repairing serious safety issues.
I went to the HONDA of Nanuet again and explained everything but they said "We don’t have a loaner car. So you should come after the reservation for your loaner car.”
So, I have to come back because I need a car for the commute…
Every day my family got scared because the loud noise came from the underbody…
More
by Jay
Aug 27, 2024 -
DCH Honda of Nanuet responded
Hello Jay,
It is unfortunate you are experiencing issues with a recently purchased pre-owned vehicle, and that your frustration was compounded by us not having a loaner car available prior to your reservation. We regret this having caused you any inconvenience, and I would like to speak with you directly so we can work together to accomodate your needs moving forward. At your availability, please contact me at 845-367-7050.
Thank you,
Dhimitri Robo
Sales Manager
845-367-7050
I had an extremely dissapointing experience purchasing a
car with Honda of Nanuet, NY. While it started off well the day of the purchase with my sales associate, Danny Almonte, it was all downhill after th
car with Honda of Nanuet, NY. While it started off well the day of the purchase with my sales associate, Danny Almonte, it was all downhill after that. The next day, while driving my daughter to a soccer tournament in New Jersey, my wife called me extremely distressed because she had to pull over on the side of the road because the driver side wind shield wiper wasn't working. Thankfully my wife and daughter made it safely to the tournament after the storm had passed, but a broken part, on a "Certified" Pre-Owned Vehicle is completely unacceptable. Sadley, we had to learn about this while my wife was on the interstate, putting her and my daughter's life in danger as she couldn't see where she was driving. I called the dealership to ask if we could have a loaner or rental while waiting for the repair and we were told no. Unfortunately, my wife had to wait at the dealership for 4 hours for the car to be repaired. I tried calling the Pre-Owned Sales Manager, Darren Makofsky three times, about being reimbursed for the $165 we had to spend to fix our 1-day old, Certified Pre-Owned car. Sadly, he never bothered to call back. I will never consider going to DCH Honda of Nanuet again and would never recommend it to anyone. I am also rethinking ever buying a Honda again, instead going with a more reliable Toyota.
-Marc Power
More
by marcpower8
Other Employees Tagged:
Danny Almonte
Jul 18, 2024 -
DCH Honda of Nanuet responded
Hello Marc,
It is truly regrettable to learn of the windshield wiper issue your wife and daughter encountered during their drive. We understand that any issue occurring so soon after the purchase of a certified pre-owned vehicle is upsetting, and it is troubling to hear we've added to your frustration by not being available to speak with you regarding your concerns. This is not reflective of our typical high standard for customer care. If you're willing, I'd like to speak with you directly and discuss what we can do to possibly regain your confidence in our dealership. When you are available, please reach out to me at 845-367-7050.
Thank you. I hope to hear from you soon.
Dhimitri Robo
Sales Manager
845-367-7050
Carlos and Tom listen to your needs and make you feel
like a VIP! Excellent!
like a VIP! Excellent!
More
by JIM.CORSIE
Nov 12, 2022 -
DCH Honda of Nanuet responded
Hi Jim,
When you take the time to visit or work with us here at DCH Honda of Nanuet, you are a VIP. Thank you very much for the kind compliments regarding the attentive assistance you received from Carlos and Tom. Both will be very appreciative. Keeping you satisfied is a high priority, so please be sure to let us know if we can help with anything else down the road. Travel safe!
Worked with Mike in Finance again; and bought a car from
Frank Acosta today! Very friendly and knowledgeable! Highly recommended dealership! My 4th vehicle
Frank Acosta today! Very friendly and knowledgeable! Highly recommended dealership! My 4th vehicle
More
by Mr.Davis
Oct 10, 2022 -
DCH Honda of Nanuet responded
Hello Mr. Davis,
We can't thank you enough for being a friendly, familiar face here at DCH Honda of Nanuet. Frank and Mike will both sincerely appreciate the compliments of their friendly and knowledgeable assistance and take pride in knowing they continue to earn your recommendation as well. All of us wish you many more safe and fun travels ahead. We're here to help again when it's time for vehicle number five, and please be sure to reach out anytime we can assist leading to then as well.
Terrible service. Doesn't want to fix anything even when
it was under warranty or it was their fault. Terrible customer service. Would never come back here again.
it was under warranty or it was their fault. Terrible customer service. Would never come back here again.
More
by ellebee23
Dec 31, 2021 -
DCH Honda of Nanuet responded
Hello Ellebee23,
Thank you for your business and feedback. Our customers expect and demand that our team provides them with exceptional and professional service when they trust us to care for their vehicle. It is regrettable that we did not provide you with that experience. I’d appreciate the opportunity to speak with you in detail so that I can learn more about your experience. At your earliest convenience, please contact me at 845-501-8351 and I will do everything I can to improve your experience to reach our five-star standards.
Joseph Modica
Service Manager
Jan 03, 2022 -
DCH Honda of Nanuet responded
Ellebee23
I do apologize again for the service you have received. I do not think you and I have ever had a conversation about your vehicle. Without knowing you real name I cant even look up your records. If you decide you would like to speak with me please call me and I will try my best to help you out.
Joseph Modica
Service Manger
845-501-8351
Dec 31, 2021 -
ellebee23 responded
No thanks. There's no more to talk about. Every time I have been there it has been the same thing. Everyone passes the blame. Your sales team is no better than the service department. You guys are all rude and mean and condescending and I just rather not spend another dime there. I always get treated like crap when I'm there. And you guys refuse to fix anything even when it's under warranty. I have three other cars and have never had so many problems as this one. (This being the Honda). Which is a shame because I had such a great experience with my very first car which was a Honda. I've never been treated with so much disrespect at a dealership.
Dec 31, 2021 -
ellebee23 responded
Also, I had addressed my issues to your department several times and have always been ignored. I should not have had to write a review to get someone's attention. Or your sudden willingness to want to rectify the situations when it was ignored for the last 2 1/2 years.
Dec 31, 2021 -
ellebee23 responded
Also, I had addressed my issues to your department several times and have always been ignored. I should not have had to write a review to get someone's attention. Or your sudden willingness to want to rectify the situations when it was ignored for the last 2 1/2 years.
Professional, courteous, trustworthy, friendly and
knowledgeable. They care about their customers. We searched other dealerships and by far DCH Honda of Nanuet is the best. I strongly recommend.
knowledgeable. They care about their customers. We searched other dealerships and by far DCH Honda of Nanuet is the best. I strongly recommend.
More
by Dougmac08
Aug 31, 2021 -
DCH Honda of Nanuet responded
Hi Doug,
Those are all words we love to hear when describing an experience at DCH Honda of Nanuet! Thank you very much for choosing us and leaving us such a thoughtful and kind review. We hope you enjoy many exciting and safe adventures ahead, and please stop be to see us again whenever we can help along the way.
I was very pleased work with dealership DCH Honda of
Nanuet NY. They have very good team. Thank you to sales consultant Carlos Rodrigues he help me make my choice With my new car CR -V, and I want sa
Nanuet NY. They have very good team. Thank you to sales consultant Carlos Rodrigues he help me make my choice With my new car CR -V, and I want said thank you to Finance Manager Mike Ehirim he help me with my Financial.
More
by Fspiridonova
May 28, 2021 -
DCH Honda of Nanuet responded
Hello,
We're happy to hear Carlos, Mike and our DCH Honda of Nanuet teams were able to help you into a new CR-V. Thank you very much for your business and for taking the time to leave us such a great review. Enjoy the road ahead and please come see us again in the future!
May 28, 2021 -
Fspiridonova responded
Thank you
Thank You Tony for going above and beyond helping me find
my new car, that I'm extremely excited about driving everyday. I'm so glad I chose Honda for their dependability and reliability. You just know there
my new car, that I'm extremely excited about driving everyday. I'm so glad I chose Honda for their dependability and reliability. You just know there's no going wrong with a Honda! Looking forward to driving into the next three years in my new car!! Everyone was friendly and helpful! Thank you Tony and all at Honda who made it happen!
More
by Colleen
Other Employees Tagged:
Tony Oparaku, James Torres
Apr 13, 2021 -
DCH Honda of Nanuet responded
Colleen, it was our pleasure to assist you in finding a new Honda! Thank you for the wonderful review of your experience with Tony and our Honda of Nanuet team! We look forward to seeing you again in the future.
It was swift and effortless! I only needed to lift Up my
head to sign paperwork and thank everyone for such amazing customer service/professionalism.
head to sign paperwork and thank everyone for such amazing customer service/professionalism.
More
by Williamsalexus
Other Employees Tagged:
Kenrick Dubidad, Michael Ehirim, Anthony Landestoy, Rachel Levasseur, Gregory Brandford
Nov 18, 2019 -
DCH Honda of Nanuet responded
Thank you for the great review! We appreciate your positive feedback and we look forward to seeing you again in the near future.