Darren Schwartz | Page 33

Unlike many people, I dread buying a new car. It usually means saying hello to a car payment I have been happily living without. And I'm not a fan of investing money in cars - it's a losing proposition, so means saying hello to a car payment I have been happily living without. And I'm not a fan of investing money in cars - it's a losing proposition, so I can be a pretty reluctant customer and I have no patience with sales pressure. But here I am, in a situation where my business needs to purchase a new vehicle. I researched vehicles for about three months prior to contacting a dealer and it was Jessie Santiago that answered the phone when I called. I told him what I was looking to accomplish (and that I wasn't overly thrilled about it, either) and within the week, I was driving the new 2014 GMC Acadia that meets all of the needs of my business - and it didn't break the bank. Jessie introduced me to several of the other team members who all had occasion to assist me in one way or another and I have no reservation in stating that everyone at this dealer is committed to customer satisfaction - not just customer service, but satisfaction. This dealer is a bit of a distance from where I live, but I won't hesitate to return and to recommend NWH to others in the market for a new or previously owned vehicle. More

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Vin was extremely helpful and knowledgeable about the GMC Acadia and was able to answer all of my questions. I am very happy with my lease and will recommend the dealership to friends and families in the fu Acadia and was able to answer all of my questions. I am very happy with my lease and will recommend the dealership to friends and families in the future. More

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Our salesman, David Paolino, was very helpful during the whole process. He made sure that everything was in order so that we were able to pick up the new vehicle when we wanted to. The staff at Northwest Hi whole process. He made sure that everything was in order so that we were able to pick up the new vehicle when we wanted to. The staff at Northwest Hills makes it easy to do business with them. More

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Dave was GREAT!. No pressure at all and great financing. With a limited budget he got me just what I needed. The Acadia was in terrific condition. Jessie let me know all about the toys in the Acadia with a With a limited budget he got me just what I needed. The Acadia was in terrific condition. Jessie let me know all about the toys in the Acadia with a smile. Friendly folks all the way around. Go talk and buy! More

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Great experience. Quick service and sale. Great response after the sale with minor issues. Jesse was very accommodating and courteous throughout the whole process. Look forward to our next purchase. after the sale with minor issues. Jesse was very accommodating and courteous throughout the whole process. Look forward to our next purchase. More

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When I pulled into the parking lot to look at vehicles, within a short time Dave met me in the lot and produced keys to what I wanted to look at. I had a pretty good idea of what I wanted but was really i within a short time Dave met me in the lot and produced keys to what I wanted to look at. I had a pretty good idea of what I wanted but was really in no hurry to purchase. Once I looked at the Terrain, I was pretty much in love! I called Dave the following day and made arrangements to test drive on Saturday. When my husband and I got to the dealership, both vehicles were outside, warming up. Dave was quick to assure me to take the car for as long a test as needed. Although Dave is a relatively new sales person, he was very knowledgable about the Terrain, totally able to answer any questions I could come up with. He was very personable and friendly through out the sale. Howard went the extra mile for me in obtaining the trade in value I wanted on my car. There was no pressure from Darren about any "extras" when I signed the paperwork. I was in and out in about 1/2 hour and on the road with my new vehicle. All in all, it was an easy purchase, made all that much nicer by not being pressured in any way and I found all at the dealership to be very friendly and attentive. More

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I had a great experience throughout the process. From my first visit through delivery all the people I dealt with where honest, clear, concise, and courteous. I will certainly look for an opportunity to wor first visit through delivery all the people I dealt with where honest, clear, concise, and courteous. I will certainly look for an opportunity to work with the dealership again. More

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We walked into Northwest Auto and were welcomed to the dealership, not attacked, as we often have experienced when car shopping. The no pressure, calming demeanor of each and every employee we dealt with dealership, not attacked, as we often have experienced when car shopping. The no pressure, calming demeanor of each and every employee we dealt with was enormously appreciated. My son was searching for a car with a very limited budget in mind and we were presented with a few options that fit his criteria. There was little room to negotiate on his part as he had a bottom line, out the door price. We were pleasantly surprised after some concerns on my (his mom's) part, whether his chosen vehicle was a right fit. We were reassured by all that the choice was and will be a great first car for him. This 23 year old young man is "over the moon" thrilled with his 2006 Chevy Equinox. I hope he has many miles of memories and the security of knowing he was sold a very sound and reliable car. Thanks to Dave, Kevin, Tim and Darren who made this such a great experience for both of us! You guys are top-notch! More

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Didn't play games- I inquired over the internet that I wanted to buy a white Enclave asap and they followed up, responded to all questions and concerns, and made me want to do business with them. Other c wanted to buy a white Enclave asap and they followed up, responded to all questions and concerns, and made me want to do business with them. Other competitors did everything they could to get me in the store without speaking about the cost of ownership-- probably what folks are taught, but you have to know your customer and this is not what I wanted. They lost a good opportunity to sell a car... and some were local; they lost the opp to service a customer too and this is a bigger deal. Megan and David found me what I wanted and offered me a good price and we went there that day and purchased. David did a great job listening to what we were looking for and realized we were buyers, not just kicking tires. My credit union offered me a nice financing rate and Darren did everything he could to match it- he got me a great rate. Darren educated us on the warranties, but did not try to strong-arm us... it would not have happened and it would have taken away from a perfect car buying experience. Again, he read the customer and was right... Can't say enough; just a great experience. I was in and out of the dealership in less than 3 hours and this included trading in a car through Autotrader.. These guys care and are a class act- if you are going to buy a Chevy, Buick, or a Cadillac, I'd highly recommend calling Dave Paolino and his team at Northwest. Hopefully, I won't have to for a while with my new Enclave. More

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Jessie and the team went out of their way to make things happen. They were professional, polite and kind and I felt greatly taken care of. happen. They were professional, polite and kind and I felt greatly taken care of. More

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