Darren Sneddon | Page 18

very professional and I enjoy the service I feel like Darren went beyond the call of duty with my Problem and he was very professional and thank you for your service. And I will recommend you I feel like Darren went beyond the call of duty with my Problem and he was very professional and thank you for your service. And I will recommend you to all my friends More

by lesternelson93 Verified Customer Verified Customer

Report | Print

Good experience Team was easy to work with and willing to work together to make a deal that was fair. Jack, mr salesmen, was very knowledgeable and helpful. Team was easy to work with and willing to work together to make a deal that was fair. Jack, mr salesmen, was very knowledgeable and helpful. More

by fmanzo0 Verified Customer Verified Customer

Report | Print

Good customer service Everything was completed to my satisfaction and done in a timely manner. Scheduling service was easy and efficient. The service people were very h Everything was completed to my satisfaction and done in a timely manner. Scheduling service was easy and efficient. The service people were very helpful and answered my questions. More

by speedyhyder Verified Customer Verified Customer

Report | Print

Lou was incredible to work with. He spent time explaining the different options and helped us find the perfect car for our son. I’d highly recommend him. Darren was great helping with financing and got us a the different options and helped us find the perfect car for our son. I’d highly recommend him. Darren was great helping with financing and got us a terrific rate on our loan. Thank you! More

Report | Print

Continuous Excelleant Service I have been a customer of Cortese Ford since 2012 with my 2008 Ford Focus and Darren has been my service rep. During this time I have had the pleas I have been a customer of Cortese Ford since 2012 with my 2008 Ford Focus and Darren has been my service rep. During this time I have had the pleasure of working with your service dept for every 3000 mile and yearly inspections. I have the greatest confidence in the service technician who has repaired my car on 4 separate occasions recently . I greatly appreciate Darren and his explanation of the issue found and the repair that is needed. Thanks for your Professional Staff Thanks Elizabeth W More

by elizabethwhelehan Verified Customer Verified Customer

Report | Print

Friendly Staff Lou was so helpful in finding me the perfect car for my budget. The entire staff was very friendly and courteous. I will definitely use them in the fu Lou was so helpful in finding me the perfect car for my budget. The entire staff was very friendly and courteous. I will definitely use them in the future. More

by MBUZZEO Verified Customer Verified Customer

Report | Print

very satisfied! I found the manager to be very courteous and timely in getting my oil change done.! I was in and out of the service department before i knew it! I found the manager to be very courteous and timely in getting my oil change done.! I was in and out of the service department before i knew it! More

by siracusa6 Verified Customer Verified Customer

Report | Print

needs improvement I have visited Cortese Ford regularly since purchasing my new 2014 Ford Focus Titanium in 2014. I have had a constant problem with transmission shutt I have visited Cortese Ford regularly since purchasing my new 2014 Ford Focus Titanium in 2014. I have had a constant problem with transmission shutter since new. I cannot get anyone to address the problem. All I am told is my vehicle must throw a code before a repair can occur. I know we live in a world of electronic devices, but all you need to do to experience the problem is drive the car. The service writer does not even write the problem I am having on the work order. I can go on, but what's the point. More

by RECEPTION36 Verified Customer Verified Customer

Report | Print

Poor Customer Service My agency has been a faithful customer at Cortese Ford for 8+ years. In fact, we purchase all of our agency vehicles from Cortese. However, within the My agency has been a faithful customer at Cortese Ford for 8+ years. In fact, we purchase all of our agency vehicles from Cortese. However, within the past few years my office in particular has had inconsistent experiences when getting our program vehicles serviced there. It seems as though every time we bring our vehicle in to be serviced for something simple, there is additional work that needs to be done. We purchase our vehicles brand new and I understand normal wear and tear, but find that we often question some of the additional work "needed". Overall, our experience is that it has been difficult in communicating with the service department, making it an inconvenience to have our vehicles serviced. On multiple occasions, we have dropped our vehicles off to be serviced for routine maintenance (e.i. oil changes, inspections, snow tire change) and have not had our vehicles returned to us until the following day. More so the communication is very minimal as to when our vehicles are ready for pick up. I spoke with Darren, the Service Manager, regarding our experience and initially did not feel heard and dismissed. I had to call back and express my frustrations and concerns. Darren and I had a meaningful conversation and was able to reach a mutual understanding. Unfortunately, it has come to a point where we are very much considering taking our business and service needs elsewhere. Again, we have done a lot of business with Cortese and it's disappointing to have to write this review. This review is not a reflection on the quality of work the service department does, but to share our most recent experiences in customer service. More

by VMA Verified Customer Verified Customer

Report | Print

My Ford Escape Service When dropping off vehicle the night before I was able to discuss in length the problem I was experiencing. He seemed to understand the situation When dropping off vehicle the night before I was able to discuss in length the problem I was experiencing. He seemed to understand the situation More

by Steve Verified Customer Verified Customer

Report | Print