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Jack Hawes
Jack Hawes at Cortese Ford Lincoln

Jack Hawes

Service Advisor

Cortese Ford Lincoln

2400-2500 West Henrietta Road
Rochester, NY 14623

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4.9
316 Reviews

I've been at Cortese Ford since April, 2017, which has been my entire experience in the car industry. Working at Cortese Ford has shown me how easy the service experience can be for customers and that's what I enjoy most about working here. If i'm not working, I'm probably watching sports, playing sports, or hanging out with my dog.

Dealership Experience

9 yrs, 7 mos

Industry Experience

9 yrs, 7 mos

4.9

316 Reviews

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316 Reviews of Jack Hawes

October 15, 2026

Dealership Rating
Employee Rating

Cortese Ford have always provided me with excellent service for my Ford F150 Pickup Truck. More

by AO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Keith Osier, Scott Rhodes, Darren Van Orden, Joe Coon

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Oct 19, 2026

Cortese Ford Lincoln responded

Thank you for your business and the 5 stars.

October 14, 2026

Dealership Rating
Employee Rating

I received a notice there was a safety recall on my Lincoln Nautilus and when I call into service I was scheduled promptly for the updates. More

by linda@avarussolutions.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Joe Coon

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Oct 19, 2026

Cortese Ford Lincoln responded

We are grateful for your business.

October 10, 2026

Dealership Rating
Employee Rating

I had a flat tire and Cortese got me in and out in one day. Thank you! More

by Cmbovenzi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Keith Osier, Scott Rhodes, Darren Van Orden, Joe Coon

Print

September 24, 2026

Dealership Rating
Employee Rating

Friendly service writers quickly got the service written up. Didn't try to oversell additional work More

by db766
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Sep 24, 2026

Cortese Ford Lincoln responded

Thank you for the 5 stars. We appreciate your business.

September 24, 2026

Dealership Rating
Employee Rating

Very good service. Not much waiting time. Warm welcoming from front desk.Recommended for all More

by abygeorg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Sep 24, 2026

Cortese Ford Lincoln responded

Thanks for your feedback, I see that we missed the mark with the score but your words allow us to see we are doing a great job. We appreciate your business.

September 05, 2026

Dealership Rating
Employee Rating

They handled all my concerns to the best of their ability in a timely manner More

by vlaia333
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Keith Osier, Scott Rhodes, Darren Van Orden

Print
Sep 10, 2026

Cortese Ford Lincoln responded

Thanks for your business.

August 31, 2026

Dealership Rating
Employee Rating

The service, customer service, and over all experience was amazing. The team was wonderful and I will be returning. More

by Williammann2978
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Keith Osier, Scott Rhodes, Darren Van Orden

Print
Sep 10, 2026

Cortese Ford Lincoln responded

William, thanks for your business.

August 24, 2026

Dealership Rating
Employee Rating

The service department is efficient and provide consistent, high quality any time we bring our vehicle in. Really helpful and so prompt! More

by dmarkham1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Keith Osier, Scott Rhodes, Darren Van Orden

Print
Aug 26, 2026

Cortese Ford Lincoln responded

Thanks for your business

August 20, 2026

Dealership Rating
Employee Rating

The Cortese Team always keeps in touch. They answer my questions promptly and have always successfully repaired what I needed done. More

by Paulfoti
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Aug 26, 2026

Cortese Ford Lincoln responded

Thank you for your business

August 14, 2026

Dealership Rating
Employee Rating

I have been a customer for over 26 years. I my 2018 Ford Fusion Hybrid towed to the shop as my power steering failed. Ultimately, the found that the steering assembly/rack was in need of rep More

by dexterwinter
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Keith Osier, Michelle Reed , Zach Supolt

Print
Sep 10, 2026

Cortese Ford Lincoln responded

We value you as a customer and thank you for your business.

Sep 10, 2026

Cortese Ford Lincoln responded

Dexter, thank you for your business. We appreciate your loyalty!!!!

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