Jack Hawes
Jack Hawes at Cortese Ford Lincoln

Jack Hawes

Service Advisor

Cortese Ford Lincoln

2400-2500 West Henrietta Road
Rochester, NY 14623

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4.8
305 Reviews

I've been at Cortese Ford since April, 2017, which has been my entire experience in the car industry. Working at Cortese Ford has shown me how easy the service experience can be for customers and that's what I enjoy most about working here. If i'm not working, I'm probably watching sports, playing sports, or hanging out with my dog.

Dealership Experience

9 yrs, 4 mos

Industry Experience

9 yrs, 4 mos

4.8

305 Reviews

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305 Reviews of Jack Hawes

July 13, 2026

Dealership Rating
Employee Rating

Was very nice, respectful and helpful and learn much more about my truck and didn’t take long for service More

by MARSHALL.JONES68
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Keith Osier

Jul 21, 2026

Cortese Ford Lincoln responded

Thank you for your business.

July 10, 2026

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Being in the transportation industry and owning a courier business has had me bringing my vans in for service plenty of times. Every time I have been to this location I have been met with nothing but friendl More

by dawitahutter
Service Price Transparency
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Recommend Dealer
Yes
Jul 21, 2026

Cortese Ford Lincoln responded

We are grateful for your business.

July 02, 2026

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I had a New York State inspection done this week. It was very quick and easy. The waiting room was very comfortable and even had a space for setting up a laptop to do work. One of the Service guys More

by Sremelt
Service Price Transparency
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Recommend Dealer
Yes

June 25, 2026

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The work was completed expeditiously with attention to detail and the staff was very knowledgeable. More

by Rdearcop
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: John Cortese

Jun 30, 2026

Cortese Ford Lincoln responded

Thank you for your business and the great review.

June 24, 2026

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The service department really takes care of their customers. I dropped off my truck and they took me back to work and then dropped off my vehicle back to my work. Joe coon called me later for paymen More

by luke.rotunno
Service Price Transparency
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Recommend Dealer
Yes

June 15, 2026

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Did major work on my F550 was very pleased with the work and done in a timely manner for what they had to do. More

by retsof176
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Recommend Dealer
Yes

Other Employees Tagged: Darren Van Orden

April 30, 2026

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From top to bottom the Cortese family always goes above and beyond for local service and response time. John Jr. and Daren continue to help our local business fleet on a recurring bases time and again. More

by josh@empiremachineryNY.com
Service Price Transparency
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Recommend Dealer
Yes

September 28, 2025

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Sales person cordial , not pushy, dealership very clean, service department helpful ,business office helpful getting the best rate More

by Clemoyne
Sales Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Darren Sneddon , Rico. Sales

Sep 30, 2025

Cortese Ford Lincoln responded

Thanks for your feedback, we would love to know how we missed the mark (not getting 5 stars) it helps!!! We appreciate your business.

August 04, 2025

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Employee Rating

Always friendly, keeps you informed of your auto status while providing good service quickly accurately More

by dbRoc
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Recommend Dealer
Yes
Aug 05, 2025

Cortese Ford Lincoln responded

Thank you for taking the time to give us your feedback, it is greatly appreciated. We are grateful for your business.

July 29, 2025

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Employee Rating

Cortese Ford Service did an excellent job fixing my broken screen display and regular service maintenance. The people at the shop are all very friendly to work with. Thank you for another great exper More

by Marie
Service Price Transparency
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Recommend Dealer
Yes
Jul 31, 2025

Cortese Ford Lincoln responded

Marie, thanks for allowing us to service your vehicle...we appreciate your business.

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