Darren Sneddon | Page 19

My Ford Escape Service When dropping off vehicle the night before I was able to discuss in length the problem I was experiencing. He seemed to understand the situation When dropping off vehicle the night before I was able to discuss in length the problem I was experiencing. He seemed to understand the situation More

by Steve Verified Customer Verified Customer

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Great Customer Service Friendly, helpful, knowledgeable and approachable . All parties invoices in the sale of the new ford or the service of my existing ford have been gre Friendly, helpful, knowledgeable and approachable . All parties invoices in the sale of the new ford or the service of my existing ford have been great! More

by mbohanon1981 Verified Customer Verified Customer

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Good and professional Very helpful with a first time lessor. Took the time to explain all the new gadgets in the car. Happy with the process. Thank you. Very helpful with a first time lessor. Took the time to explain all the new gadgets in the car. Happy with the process. Thank you. More

by selliott2 Verified Customer Verified Customer

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Recall I had to schedule an appointment and take off work bc of a recall bc they don’t do them on weekends and only the weekdays! I was told on the phone whe I had to schedule an appointment and take off work bc of a recall bc they don’t do them on weekends and only the weekdays! I was told on the phone when making the appointment that it was an in and out appointment! When I got there the guy told me a couple of hrs not as they promised me on the phone so I decided to stay and wait anyways! Two hrs later the guy comes in and tells me he’s waiting for a part on my car that the mechanic broke and he didn’t know how long it was going to take until he got the part but it will be sometime that day! He offered me a shuttle home and the shuttle driver told me just to call him when the dealership called me to get the car and he would come back and pick me up! I waited 6 hrs later and about 2hrs before they closed I decided to call them bc they never called me! He then told me he will call me back bc he wasn’t sure when the car will be ready and when he called me back he told me the car will be done at 530... that’s a half hour before they close! I then call the shuttle driver to come pick me back up but I didn’t get an answer so I called the dealership... the guy at the dealership told me that the shuttle guy is done for the day! Now I have no ride to get my car and what an inconvenience this was! I had to get an Uber to get my car! When I finally got my car back... there was screws left on the floor that the mechanic never screwed back and my dashboard was not put back how it originally was! I will never be returning to this dealership for anything or just not by a ford again period bc customer service sucks point blank More

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Our Fifth Cortese Ford It started with my 2004 Escape, then our 2006 Fusion, our 2012 Fusion, my husband’s 2010 Ranger, and now my 2015 Edge. We’ve had good luck and 15 year It started with my 2004 Escape, then our 2006 Fusion, our 2012 Fusion, my husband’s 2010 Ranger, and now my 2015 Edge. We’ve had good luck and 15 years of cars with Cortese. My son bought his 2011 Nissan Sentra here, too. I won’t go anywhere else. More

by dflorack Verified Customer Verified Customer

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Oil change Good service. Completed faster than expected. They were fast and efficient. It’s good to set up an appointment cause then you don’t have to sit aroun Good service. Completed faster than expected. They were fast and efficient. It’s good to set up an appointment cause then you don’t have to sit around and wait until they have an opening to fit you in. More

by RVOGENITZ Verified Customer Verified Customer

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Great sales / Great service Every at the dealership is very helpful. I continue to bring my car there for service because service is quick and easy , Patrick asks me when I need Every at the dealership is very helpful. I continue to bring my car there for service because service is quick and easy , Patrick asks me when I need to pick it up , I’ll usually wait for it or sometimes do errands with my daughter and they sent me a txt to tell me it’s done , and there is no problems. Now on my Second car from Cortese and will probably get another in 3-4 years More

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My first leasing of a new car. Salesman,Lou Siragusa, was extremely friendly and helpful explaining all the features of car! Amazed at efficiency of Darren Sneddon in payment proce Salesman,Lou Siragusa, was extremely friendly and helpful explaining all the features of car! Amazed at efficiency of Darren Sneddon in payment process - friendly - pleasant! More

by nkendric Verified Customer Verified Customer

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Great Experience!! Jack Hawes was amazing, knew what I was looking for and the team made it happen. They worked with our small nonprofit and got us approved for what we Jack Hawes was amazing, knew what I was looking for and the team made it happen. They worked with our small nonprofit and got us approved for what we needed at an extremely fair price. Look forward to buying from them again in the future and hope Cortese partners with our nonprofit to help rebuild our local communities one life at a time. More

by KP Inc Verified Customer Verified Customer

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3 Years Overseas I recently brought my truck in for service. I was concerned that the 3 years my truck went without major service while I was overseas we’re going to I recently brought my truck in for service. I was concerned that the 3 years my truck went without major service while I was overseas we’re going to cost me a bundle. My service adviser and the techs did a thorough inspection and found the only thing my 18 year old truck needed was just a bit of freon. More

by aandmgallucci Verified Customer Verified Customer

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